“Ordered an item on eBay a month ago. Tracking has only said dispatched all this time. The seller has agreed to send a fresh article. Another item has been sent with track and trace on it. I try to track it but the response is that it can only be tracked after an attempt has been made to deliver it. Not what any normal person would call track or trace and not much use when it has a high chance of getting lost en route.”
“You can hardly say that you can 'track' parcels. Improve this! I want to know timeframes, where my parcel is and when they're nearby. Not just that it will arrive today. Your the biggest delivery service in the UK and yet you lack the technology of the smaller companies.”
“Since lock down came into force I have ordered a lot of items online using various courier services. All items were delivered promptly apart from those coming via Royal Mail. One item was listed as dispatched by the sender through their tracked 48 hour service, zero information on the tracking and item never arrived.
I'm now waiting for another item through 24hr express delivery, its been in the Leeds mailing centre now for 36 hours with no change.... Royal Mail look like they're on the verge of collapse given the current standard of service, absolute shambles. An old man on a donkey could deliver faster.”
“Dreadful delivery service. Postman are dumping parcels in the communal area of my apartment block and saying handed to recipient. Or attempted delivery but noone in - I'm waiting indoors in lockdown for the delivery. Or, delivery made but nothing there. Just dreadful and pot luck whether I receive anything! This must be costing companies a fortune in missing parcels and deliveries.”
“It's all very well and good blaming corona for poor service but when all your competition is doing a great job and expanding on their business and you offer delayed service with absolutely no help at hand for queries about your tracking system which does make sense or work properly. Absolute joke of a service! Going to have to massively improve soon or there's no way you'll be able to compete. And so I face another day of waiting in all day in case my parcel arrives and the dog doesn't get a walk til after tea all because I have no idea based on your crappy tracking whether the parcel (that was supposed to arrive yesterday by 9am) will arrive today or not. Shambolic and infuriating!”
“Dreadful disorganised organisation. Now they are using the virus as an excuse for being late with deliveries, when they have always been late with them!! Amazon still manages to get parcels delivered on time through this crisis!”
“Got asthma , lungs inflamed caused by stress brought on by Royal Mail delivery service. Royal Mail delivery service is a health hazard !! It is the worst delivery service !!”
“Hope Royal Mail do us all a huge favour by collapsing soon !! Tell them safe place but ignore it or a thing fits in letter box yet don't put it through or go to a neighbour who works in covid ward , instead of putting thing into safe place requested , that would be too simple. Are we supposed to sit at our door all day to wait for them. No they'd much rather cause stress + eat into your time , they are a health hazard , they're evil !! To sum up , Royal Mail delivery service is the worst delivery service !!”
“We have been having trouble with post / parcels going missing since before the lockdown , this has been going on for near on 1 1/2 years , when complaints go in the manageress of the sorting office says “ everything is running fine “ Bootle and Seaforth Office and we are meant to accept this . We have not had any post again for over a week , waiting on 5 parcels and 10 letters , now definitely think someone is stealing . I have also done test birthday cards myself and they have not arrived , do they think there is money in them ? I fo appreciate how busy they are at the moment but this is now getting beyond a joke . DONT USE ROYAL MAIL USE COURIER”
“I have had 3 , 1st class signed for parcels go completely missing over the past 5 months. Now another SND delivery no tracking movements for 24 hours on site. I think this service is totally on the down. Charging for a service they do not give and this was sometimes before virus kicked in.
Appalling service from a company that used to be trustworthy and efficient. No longer that I am sorry to say.”
“I have used Royal Mail many many times before covid and at the start and we’re usually great but now it sadly has become a shambles.i feel sorry for the staff as genuinely having a hard time but when things like you get a we’ve got it Langley and all post tracking sites saying processed in destination country uk,that tells me that it’s passed through customs and simply has to be sorted from hwdc to local depot and then to me,however parcel still at Langley with no updates 7 days later 21 may to date!and have another 4 sat in customs,2 wich are reship cod they didn’t arrive,and now it’s damn near impossible to speake to anyone.please Royal Mail just say your parcels will take an average of 3 weeks to get to you instead of maybe possible delays!!!!!i empathise I sympathise,I lost my father to pneumonia and now mother is diagnosed with covid aswell so I get the seriousness,I work for north Devon council doing the recycling so trust me I understand the problems,what I don’t get is the burying head in sand wich is why you have gone from a five star to a one star service to me!RN154304762NL is the one you claim to have so if you can update me in anyway I will happily up my stars!i have tried all other angles and got nowhere!very sad and like say heart goes out to your workers,but it feels like you are giving up.keep safe”
“I am currently dismayed by the Royal Mail service as it’s so hit and miss!! I have so many expected deliveries after tracking daily I know they have been handed over to Royal Mail to still not have them 3 or 4 weeks later and still waiting!! That’s not even counting the ones that have never arrived, and I’m not talking a small percentage of parcels taking long than they should at the moment it’s probably about 50% of my expected deliveries.
I am actually disheartened at the poor level of service received nowadays, I’m not a person who usually writes reviews but in this case I am that fed up with it I’ve purposely searched for somewhere to write my experience to let others know.
And yet there are a certain number of other parcels that land in the U.K. and I have them 48hrs late, so well done on those deliveries but unfortunately they are very few and far between, a shame not every delivery receives the same level of high service then I’m sure the U.K. recipients may be satisfied and happy with the service levels.
Sorry Royal Mail I am just very disappointed at present and don’t like being a moaner!!”
“I have post item with Royal mail. Item only says dispatched to destination country. When I call destination country, they say item has not arrived. 2nd week and is on same status. They telling me to claim refund after 20 days but they dont understand that I cannot afford to loose such important documents. I will spend more than the amount I will get refunded in cost. And their customer service always hang up halfway the conversation and they give you same answers without making any effort to find my documents for me. As for now I rather receive my item back and deliver it with DHL. I have learned my lesson. This is second time this has happenend to me with Royal mail international service and is my last. Totally forgot about my first experience 2 years ago when item took 20 working days to arrive. Poor customer service and no clearance at all and am having sleepless nights over this. Still hope it arrives or is returned back to me asap. I received documents in 2 days from DHL, and 2 weeks on, still no information. This is pure torture. It is 3 am now as am writing this.
my tracking number
RU562493220GB”
“Not had no mail or parcels since lock down needing our important mail ASAP and parcels as it urgent stuff we are needing for our business no post in en11”
