“My complaint, is about paying for a tracking service (£1 extra), and not being provided with that service.
Royal mail has already shown not only dishonestly, but ignored my complaint about my post arriving, opened!
Therefore, on two separate occasions over the last two weeks, my husband and I have paid extra for the tracking service. On both occasions, this has proved to be a waste of time and money, as the tracking only showed where the items were posted, then nothing else. It hasn't shown that the items were delivered, which was the object of paying for a tracking service.
My husband had posted a cheque for quite a large amount of money, it was only by checking on our bank account, that he was able to verify it had arrived, and been cashed. He has made a complaint and heard nothing!
I posted a parcel yesterday of a painting. I paid for tracking but again, a waste of money, as I only know it reached it destination, because my client phoned to say it had arrived.
If you cannot provide the service that you are taking customers money for, then don't offer it. Using Covid as an excuse won't wash either!
At the moment my opinion of Royal Mail, is that they are a disgrace, and don't care about their paying customers!”
“I was sent several photographs by a client. They were marked as being photographs, and were guarded with lightweight card to protect them. The lip of the envelope had additionally been sellotaped for extra security. The envelope was more than large enough, to hold six photographs without causing a problem.
Unfortunately when the envelope arrived, the SIDE of the envelope had been slit open from to to bottom. I do not believe this was an accident, if it was then the envelope should have finished its journey to me, having been placed in a plastic bag with covering explanation, as has happened in the past.
Luckily none of the photos were missing.
I issued a complaint to Royal Mail on 18 May, and apart from an enquiry number, and yesterday an automated email, hoping my complaint had been resolved, have heard nothing.
I understand that opening other people's mail is an illegal act. I believe my post was opened, by a member of Royal Mail, thinking that there was possibly money enclosed in the envelope, despite saying 'photo's'.
Royal Mail I am waiting for an explanation please!”
“Ordered an item on eBay a month ago. Tracking has only said dispatched all this time. The seller has agreed to send a fresh article. Another item has been sent with track and trace on it. I try to track it but the response is that it can only be tracked after an attempt has been made to deliver it. Not what any normal person would call track or trace and not much use when it has a high chance of getting lost en route.”
“You can hardly say that you can 'track' parcels. Improve this! I want to know timeframes, where my parcel is and when they're nearby. Not just that it will arrive today. Your the biggest delivery service in the UK and yet you lack the technology of the smaller companies.”
“Since lock down came into force I have ordered a lot of items online using various courier services. All items were delivered promptly apart from those coming via Royal Mail. One item was listed as dispatched by the sender through their tracked 48 hour service, zero information on the tracking and item never arrived.
I'm now waiting for another item through 24hr express delivery, its been in the Leeds mailing centre now for 36 hours with no change.... Royal Mail look like they're on the verge of collapse given the current standard of service, absolute shambles. An old man on a donkey could deliver faster.”
“Dreadful delivery service. Postman are dumping parcels in the communal area of my apartment block and saying handed to recipient. Or attempted delivery but noone in - I'm waiting indoors in lockdown for the delivery. Or, delivery made but nothing there. Just dreadful and pot luck whether I receive anything! This must be costing companies a fortune in missing parcels and deliveries.”
“It's all very well and good blaming corona for poor service but when all your competition is doing a great job and expanding on their business and you offer delayed service with absolutely no help at hand for queries about your tracking system which does make sense or work properly. Absolute joke of a service! Going to have to massively improve soon or there's no way you'll be able to compete. And so I face another day of waiting in all day in case my parcel arrives and the dog doesn't get a walk til after tea all because I have no idea based on your crappy tracking whether the parcel (that was supposed to arrive yesterday by 9am) will arrive today or not. Shambolic and infuriating!”
“Dreadful disorganised organisation. Now they are using the virus as an excuse for being late with deliveries, when they have always been late with them!! Amazon still manages to get parcels delivered on time through this crisis!”
“Got asthma , lungs inflamed caused by stress brought on by Royal Mail delivery service. Royal Mail delivery service is a health hazard !! It is the worst delivery service !!”
“Hope Royal Mail do us all a huge favour by collapsing soon !! Tell them safe place but ignore it or a thing fits in letter box yet don't put it through or go to a neighbour who works in covid ward , instead of putting thing into safe place requested , that would be too simple. Are we supposed to sit at our door all day to wait for them. No they'd much rather cause stress + eat into your time , they are a health hazard , they're evil !! To sum up , Royal Mail delivery service is the worst delivery service !!”
“We have been having trouble with post / parcels going missing since before the lockdown , this has been going on for near on 1 1/2 years , when complaints go in the manageress of the sorting office says “ everything is running fine “ Bootle and Seaforth Office and we are meant to accept this . We have not had any post again for over a week , waiting on 5 parcels and 10 letters , now definitely think someone is stealing . I have also done test birthday cards myself and they have not arrived , do they think there is money in them ? I fo appreciate how busy they are at the moment but this is now getting beyond a joke . DONT USE ROYAL MAIL USE COURIER”
“I have had 3 , 1st class signed for parcels go completely missing over the past 5 months. Now another SND delivery no tracking movements for 24 hours on site. I think this service is totally on the down. Charging for a service they do not give and this was sometimes before virus kicked in.
Appalling service from a company that used to be trustworthy and efficient. No longer that I am sorry to say.”
“I have used Royal Mail many many times before covid and at the start and we’re usually great but now it sadly has become a shambles.i feel sorry for the staff as genuinely having a hard time but when things like you get a we’ve got it Langley and all post tracking sites saying processed in destination country uk,that tells me that it’s passed through customs and simply has to be sorted from hwdc to local depot and then to me,however parcel still at Langley with no updates 7 days later 21 may to date!and have another 4 sat in customs,2 wich are reship cod they didn’t arrive,and now it’s damn near impossible to speake to anyone.please Royal Mail just say your parcels will take an average of 3 weeks to get to you instead of maybe possible delays!!!!!i empathise I sympathise,I lost my father to pneumonia and now mother is diagnosed with covid aswell so I get the seriousness,I work for north Devon council doing the recycling so trust me I understand the problems,what I don’t get is the burying head in sand wich is why you have gone from a five star to a one star service to me!RN154304762NL is the one you claim to have so if you can update me in anyway I will happily up my stars!i have tried all other angles and got nowhere!very sad and like say heart goes out to your workers,but it feels like you are giving up.keep safe”
“I am currently dismayed by the Royal Mail service as it’s so hit and miss!! I have so many expected deliveries after tracking daily I know they have been handed over to Royal Mail to still not have them 3 or 4 weeks later and still waiting!! That’s not even counting the ones that have never arrived, and I’m not talking a small percentage of parcels taking long than they should at the moment it’s probably about 50% of my expected deliveries.
I am actually disheartened at the poor level of service received nowadays, I’m not a person who usually writes reviews but in this case I am that fed up with it I’ve purposely searched for somewhere to write my experience to let others know.
And yet there are a certain number of other parcels that land in the U.K. and I have them 48hrs late, so well done on those deliveries but unfortunately they are very few and far between, a shame not every delivery receives the same level of high service then I’m sure the U.K. recipients may be satisfied and happy with the service levels.
Sorry Royal Mail I am just very disappointed at present and don’t like being a moaner!!”
