“Every day we arrive at work to be met by customers wanting to know where their parcels are we currently lose about 4 per week. They just say they are short staffed and yet offer a new Sunday delivery and doorstep collections. If Ofcom don't do something they are just robbing customers. Since they opened a new super hub in Warrington (i dont call it super) it is a just a huge black hole that vapourises parcels and even their own staff are laughing about it.
We are in the process of dumping them for another company and then goodbye and good riddance,”
“My eBay item, 1L Chainsaw Oil for £7,95 has been delivered to one of my neighbours, by mistake and marked as "Delivered". Never returned to me.
Ebay asked for proof of non delivery to refund me my money, but Royal Mail Customer Service lady advised the item has been delivered somewhere on my street, but GPS cannot state which house exactly. And good bye: lost merchandise and money.
Luckily it was not anything valuable”
“Mail late, when I called the advisor was really rude and cut me off. Really not good customer service. Very poor customer experience. Mail was over 10 days late. No information of any problems at Watford Sorting Office”
“And the stupid award goes to!.. Postman buzzed into my property using my home number.. 7 mins later I'm still waiting for my parcel.. eventually postman arrives to deliver my parcel.. at this point I say to the postman so that he acknowledges his delay "you took your time".. postman's response "that's bcz I deliver letters!".. my response to the stupid answer "I'm aware what your job is!" ..moral of the story! DONT BUZZ MY DOOR AND MAKE ME WAIT AT MY DOOR TILL I RECIEVE MY POST U IDIOT!!”
“Order a parcel, arranged the delivery for Saturday the 25 Nov. I have a confirmation email. They tried We'd, Thu and Fri. I stayed all day at home on Saturday and the parcel never arrived. Now I have no idea where it is. I need to rearrange another delivery which probably will be another mess. It's the worst service ever!!!! And the thing is that they don't care ( I am trying to be polite here)”
“It is impossible to talk to a real person on customer services. After gaining to get an answer on lice chat, I tried ringing. Every time I call, there is a waiting queue of over 40 minutes to talk to someone. Who is going to pay for 40 minutes on an 0345 number, much less hang about that long on a phone?”
“Royal Mail sends me an email saying that a parcel I am expecting is ‘due’ to be delivered today. It isn’t. This is completely unacceptable. Royal Mail is a disgrace, unfit for service.”
“Had email to say parcel had been delivered! It hadn't!
4 hours later the kind lady who lived where it was delivered to brought my parcel to my address
This is not the first time this has happened.”
“The customer service is dreadful
They have an absolute useless online chat bot and then you must wait an hour for someone to answer phone. Maybe they could go and learn fro. Amazon's or PayPal better run customer service model on all that money they must be saving on staff”
“Extremely disappointed every time I use these services. Extremely incompetent and completely clueless about where they are.
Always do something the hard way. I don't recommend ever using”
“Terrible service. Often send items tracked. More often the not now, when use tracking checker it simply say's WE'VE GOT IT. When on contacting the recipient, they'd received the item days before. The last one still shows WE'VE GOT IT and was received over a week before. Poor service given, when charging well for it . I think you be better changing you message to WE'VE LOST IT”
“This review is for many deliveries. Items are almost invariably late. Others get delivered to the wrong address with semi-random places photographed as evidence of delivery. This is particularly annoying as it massively delays getting refunds. Anything that states it will be delivered by Royal Mail or Parcel Farce fills me with dread. Utter rubbish. Spectacularly worse than every other delivery company.”
“Items described as being left in 'safe place', but just being left on doorstep (and then photographed by the postie and left as evidence of delivery on Royal Mail's website, which is hillarious). Deliveries marked as 'Delivery Attempted' when no attempt has been made. Very poor complaints system - no email option, only options are to call, which is not free and you will be on hold for a long time, or to post your complaint (which is ironic). Not the end of the world, I'll choose a different delivery company in future. It's just a shame it's gotten quite so poor.”
“I have not been receiving letters on a regular basis. They are arriving every 2 to 3 weeks. I have tried to navigate their web site which is a complete waste of time and is geared up to NOT deal with people's complaints! We have had issues like this in the past where the post man couldn't be bothered stopping because we are a bit out in the sticks. Then there was one post man who decided to throw all the letters in the field. The service is inadequate and the complaint service is non existent online. Like people have time to hang on the phone for a long time before they actually get through to talk to a person.”
“Useless website with 'automated help' services from a robot who endlessly repeats nonsensical questions which are unhelpful. Then when you ring you are told they are working hard to answer as possible and to show kindness to their team when they answer ... in what they estimate to be 50 mins!!!
Just an absolutely terrible service. Royal mail executives dont give a monkeys about their customers, or presumably their employees.
Hopefully royal mail will go out of business soon. According to their figures, they have had huge losses this past year and being investigated by ofcom for failure to meet services advertised ... not surprisingly given how useless they are and how awful their service is.
Do not even consider using royal mail if you are reading this. Would be quicker to literally mail stuff by pigeons.”
“Tracked item not delivered when marked as delivered. When complaint made, updated to "Refused by recipient" Photo blurred and unusable.
Numerous requests to redeliver both by automated phone call and website. None resulted in redelivery despite reference number given.
No helpline phone number when all other robotic lines of enquiry exhausted.
Totally useless and numerous hours wasted chasing up the loss”
