“In the last 18 months four letters have not reached there destination. Two of those were sent recorded delivery. What becomes of all the undelivered mail? Thousands of items go missing everyday through Royal Mails hands. The service is appalling”
“They aren’t a postal delivery service if you have to go and pick the parcel up yourself!!!!
Long queues at the collection depot too. Every other delivery service manages to leave with a neighbour or in your ‘safe place’ but not the Royal mail!
When I order something I specifically choose a different provider because of this! You need to keep up with the times Royal Mail!”
“I was waiting for a parcel to come for my holiday, I SPECIFICALLY wrote a note on the door saying if there is no answer can they leave it with a neighbour and don't take it back to the post office, what did they do ? took it back to the post office, they were something for my holiday which I am going on tomorrow so looks like im not bringing it with me then”
“Absolute useless bastards - once again a special delivery item hasnt turned up before 1pm as promised. You are a fucking waste of time - The word Royal should not be mentioned in your business name. Useless bastards !!!!!!”
“Over the last 3 years, 4 items that have been sent to me have never arrived. About one third of books ordered from amazon don't arrive; and two parcels of medication, one from Chelsea and Westminster Hospital, and one from a private seller, have also not arrived. I think it's truly appalling.”
“This is regarding the Royal Mail shop on their website. I have purchased three times with them over the last year and each time I have received at least one wrong item. The last one was an item that was the wrong price and they do not even honour the price as displayed. I am disabled and have to use two buses to get to the post office so each time I receive a return envelope I have to struggle to the Post Office to get proof of posting. If you want something DO NOT use the website as the are all idiots who can't read basic codes!!!”
“It is more than 2 months i am waiting for a parcel to come to South Africa and it is not arriving. Tracking it i get the message "the item is now leaving UK" and it is at least 2 months it says so. I try to contact them and they tell me it is the sender who should claim it, I contact the sender and they tell me i have to contact the local office to find out where is the parcel and I cant find a local office phone number for South Africa.
A friend of mine send me a wedding gift few months ago with Royal Mail and it has not arrived... she send me a second one with alternative way...
Very bad and unacceptable, i don't understand how they still exist with this bad service.”
“Had a fee to pay card for item sent from USA.
Paid the £19.95 (including the £8.00 handling fee) on 9/8/18.
Tracking states...
Updated on: Saturday 11 August
09:34am
Held with fee to pay
Maidstone DO
Saturday 11 August
07:53am
Item Prepared for Redelivery
Maidstone DO
Saturday 11 August
04:22am
Due to be delivered today by
Maidstone DO
Tuesday 07 August
02:48pm
Available for Collection or Redelivery
Maidstone DO
Tuesday 07 August
11:27am
Held with fee to pay
Maidstone DO
Tuesday 07 August
09:15am
Arrived at
Maidstone DO
So... It was all set to be redilered, and then it went back to fee to pay at the last minute.
Tried phoning the DO @ 13.00, to be told it was closed...
Web site and card clearly say it's open until 14.00.
This is after a series of 'not attempting to deliver', and receiving 'Something for you' cards.
I'm always in
They are a joke :(”
“Of all the delivery’s I’ve had I’ve had to go to Bathgate office to collect in the middle of nowhere at stupid hours of opening as I dont think Royal Mail actually deliver anything will always use diff couriers in the future”
“Waited in for 24hr tracked delivery that had arrived at my local DO (instructed delivery would be today) and lo and behold 16hrs later its gone up to London. Rubbish.”
“Tracking service is useless. How can you pay for a tracking service which shows that parcel scanned into office but 6 days later on updated tracking information and no one can actually determine where the parcel is!!!! Told it will take another 72 hours to get any information this isn't a service - its a con.
Staff very rude and generally unhelpful -”
“Waiting on a package since last Wednesday no update from Royal Mail since last Thursday!!!!delivery 3-5days it's now 7 days very dissatisfied pmcconnell1959@hotmail.com”
“I spoke to some Scottish boy at 14:50 on the 2/08/2018 and he was so rude he couldn’t be bortherd to help he was horrible to me and then cut me of, now I’ve lost out on loads of money because of that man wouldn’t help me find out where my parcels went hope he gets the sack so other people don’t have to be treated like I did”
“I work for a small business that depends on Royal Mail and they let us down frequently to the point where there new shipping service went down for days in July which meant that we could not dispatch our orders. On top of this they regularly deliver mail late and the customer service you get is rubbish, they might as well say we don't care and there's nothing you can do about it. Thoroughly fed up with them and recommend that if you're a customer ordering something off a website don't use the Royal Mail option as their service is abysmal and when it goes wrong they don't care. Royal Fail not Royal Mail.”
“Tried to pay online customs charge, failed twice on their system, 3rd time payment came out my paypal account but on their website said failed again?!!
Tried to call them and was on hold for over 30 minutes and gave up as I had thing to do...
I'll have to drive across the city to their depot to find out whats going on with both my parcel and my money now, not happy!!!”
“They are a bunch of rats! I have lost my item for 3 times, and no one seems to care. The customer service is rubbish. They didn't really about where did it go. I have sent a £300 clothes one time, I found it wasn't successfully delivered at the day it supposed to be delivered, and the status says returned to sender. I called it the day after, the customer service guy says that they will find it and send it back to me. But it never came. I think all my lost items are probably goes to Royal Mail stuff's pocket. Merry Christmas rats!!!”
“Lost 2 packages. Shipping from London to Canada “tracked and insured” disappeared as soon as it entered the sorting facility. Customer service was really good at copying and pasting the apology email following my inquiry (which surprisingly took longer than website stated to get back to me) but otherwise completely and totally useless.
Never use Royal Mail. Period. Scammers
On a different note, getting a job with them would be awesome because you don’t have to do your job to collect a paycheck.”
