“Lost 2 packages. Shipping from London to Canada “tracked and insured” disappeared as soon as it entered the sorting facility. Customer service was really good at copying and pasting the apology email following my inquiry (which surprisingly took longer than website stated to get back to me) but otherwise completely and totally useless.
Never use Royal Mail. Period. Scammers
On a different note, getting a job with them would be awesome because you don’t have to do your job to collect a paycheck.”
“This is simply not a service. It is a disgusting sham.
They have even taken to using sites like Trustpilot to leave fake , five star reviews about themselves.
Most of the postmen are fine.
Until it comes to you being out or unable To answer the door due to disability.
Then, nine times out of 10, they will simply not take your mail around to a neighbours house. They take it back to the sorting office and then the headache begins.
You have to specify a certain date when you will be by the door and able to have your parcel redelivered. This is not always convenient and you can’t always answer the door due to disability.
This inconvenience is irksome as you can’t always predict and be there on that date, for various reasons. PerHaps it is that you are at work or perhaps like me, it is that you are disabled and cannot always predict when you are and are not able to answer the door that day.
You can always get your parcel redelivered to a local post office, which sounds fine in theory. However, if you are unable to actually get to that post office due to disability.
The result being : There is no way you can properly use this service. It is a huge headache.
They also have the cheek to charge you around about 70p for each parcel to be sent to your post office.
As if their mail charges werent already astronomical. Unbelievable, in this day and age, when they’ve got to compete with lots of other couriers.
And the Internet.
There is no good writing to head office, customer services, or managers of Royal Mail. because you are met with a rude response, or they promise to do something and absolutely never do.
I have been in this boat at least 10 to 12 times now, so I think I know what’s what.
They also tried to trick the public by leaving concerned comments on complaint reviews online, saying they will do something if you contact them. Whereas in reality, when you do contact them, they do absolutely nothing about it and you are basically dumped and ignored.
It is difficult to know where to go, , in an age when they seem to dominate the main mail market.
So I suppose we will just continue to have to pay through the nose for their service and then put up with the rubbish that we are delivered.”
“Royal Fail staff have been interfering with my mail for 2 years now; my banks have confirmed this in writing numerous times. Royal Fail refuses to do anything and simply denies it. Since I complained, I have been persistently harassed and victimised by the postman. Have had to report him to the police and install cctv around my home. Instead of addressing the matter, Royal Fail continues to allow it to escalate and even claims I have not really lodged a case of harassment with the police. Royal Fail's handling of this matter has been egregious.”
“Royal Mail is GARBAGE. Ordered from a website in the U.K. and the estimated delivery time was 5-7 business days worldwide. Still haven't gotten my mail SLOWEST DELIEVERY EVER!!! If you're thinking of ordering something that gets shipped through this service DON'T!!!!”
“Not able to find the slip with the tracking number. Doesn't matter what info you provide. How come?
Then why not email the tracking number to the customers? I even receive the online receipt from Next if I buy a bloody shirt. What the hell is wrong with the Royal Mail?? Why you can't be customer friendly?”
“I tried to use Click and Drop online. It said the transaction had failed and that no payment was taken. Payment was taken. I phoned the Click and Drop customer services, which was closed (it was only 5.20pm). Now I have no label for my parcel and the money was from a small Ebay sale, so I don't have enough left to pay for the postage again. I also have no reference numbers to claim a refund. It might only be £2.50 but the whole frustration has upset me. I won't be using Royal Mail again. I will use other Couriers. I would have given zero stars if this was possible.”
“I hate when people use Royal Mail for deliveries they deliver at rediculous times and half the time they even leave my post at different addresses. The leominster team are pathetic.”
“If you want something delivered, go for dpd and DHL or ask businesses to use their services rather than this joke of a Royal Mail. I paid £10 for a "the next morning before 9" delivery. I was waiting and later that day I found a note in my mailbox. When I called a customer support, asking why the deliveryman didnt contact me, that he's downstairs, the customer support person said that they dont do that ("because it would take a lot of time"). I said that OBVIOUSLY calling my phone and buzzing the doorbell (which we dont have) would take the same time. The person asked me "Do you know any other company that calls?" I said that yes, that everytime I had something delivered the person calls me, this RoyalMail customer support person hanged up on me (!!!!!!!) :DDD Im not even kidding. So, for this obviously nervous, rude person (and obviously not very knowledgable about the industry), who has no business working in customer support and everyone else: companies, who OF COURSE contact the customer about the delivery: dpd, DHL (and I am sure many others, as contacting is a normal procedure)”
“-1 as they lie a lot then try to cover ut up+they are expensive. Just about everything is wrong with Royal Mail from the lack of Saturday deliveries to my street (busy residential area in London,FYI) to the way their "advisors" handle enquiries in Twitter and the management not being aware about their posties faking "attempted delivery " notices then complaining they have no staff etc...Ah,also received a false tracking update today about a parcel that was delivered about 3days ago. The notice says it will be "delivered" today. Yet we have not had a postman setting foot in our street today yet again...oh well, it is Saturday and they don't have staff so who am I to expect a Saturday service in London ,in 2018?!Total shambles and apparently, residents in the new,expensive blocks have complained several times as they get their mail misplaced or not delivered a lot...and guess what, nothing has happened. The management of Victoria Docks DO at Royal Mail surely knows about it all yet nothing happens and Saturday services remain unpredictable or entirely missing...”
“Information on how to collect returned parcel is a shambles.
Unable to get a phone number.
Amongst the worst companies in the world.
Our local post man is fine, but management and organisation is atrocious.”
“Posted a number of wedding invitations of which 50% were not delivered. Fobbed off by the Post Office when my husband went to ask for advice and explanation. Said we must have put incorrect postage. Weight and size as follows: 21g. 13.4x18.5cm 1.2mm thickness. Posted 2nd class over 3 weeks ago. Disgusted that you pay money and cost of invites for no redress whatsoever when they are not delivered in a timely manner. Do not send anything by Royal Mail, they just don’t care and you are funding an inefficient and unaccountable service.”
“Terrible service.. tracking is pointless as its never updated. Ive been waiting 9 days now for an update on 2 parcels sent international tracked and signed. I lost a parcel in March which has STILL not been returned. Its now being claimed there was no returns label on the package, which is a complete LIE... I always put a returns label on every parcel I send and tape it down for extra measure.. the only way there was no returns label on that package is if someone took the time to cut the tape off and remove it!
What exactly are we paying for here as its certainly NOT what you advertise.
One word to describe Royal mail .. SLOPPY!”
“This service is a joke. Literally. I pay for express delivery and they never deliver on time and on top of that they display a message on the tracking information that they attempted delivery while they didn't. It's been 3 times so far that this happened to me. I'm up since 7am on Saturday morning waiting for them, never came and now I have to book redelivery option again with 4 days more delay. Actually, I think that we pay for them to not work. This is a joke.”
“This is the worst service I've received. Totally inadequate behavior. They sent my shipment to the wrong country, and more than two months can not solve the problem, and I'm still waiting. The tracking system is a complete absurdity. I do not recommend to anyone.”
“Sent first class signed for letter a week ago. Important document but have no idea where it has gone. The recipient hasn't received it. Why bother to pay for a service which doesn't work. This is the third time I have sent post to this address and none has been received. Awful service”
“Personally I have never experienced a good service from Royal mail there always late they dont knock and just put slips through the door, i get a Delivery slip through the door and rebook it to always find out they never actually Redeliver it so I always have to call up & collect MY item my self after 6.99 p&p get rid of royal mail please😁😁”
