“Over two weeks ago I ordered some flyers, they have been stuck with Royal Mail now for over a week whilst I paid for guaranteed 48 hour delivery. Absolutely fed up with them. All of my birthday cards which were confirmed to have been sent 4 days beforehand turned up a day late - having mainly been paid for with 1st class stamps you start to wonder what the point of buying a service with them is worth. If it wasn't for our postman I'd say that Royal Mail is totally hopeless and just rubbish, you can't even just send them an email to say "where the hell is my parcel you bunch of feckless idiots."”
“Rubbish service in fact no service, posted a small parcel 10 days ago and its not turned up and there's no one to try and find out where it is! The local post office doesn't want to know and the automated phone line is a waste of time and don't get me started on their web site. Yet another company that's just too big and couldn't careless.”
“Awful service. RM totally incapable of delivering anything to anyone who works. They won't leave items in "a safe place" regardless of how many times we fill in their form. They don't leave with neighbours. Recently, they haven't even bothered to ring the doorbell, but jut carded us. We spend our life queuing at the delivery office.
Utterly terrible service not fit for purpose.”
“Postman like stealing items I ordered on line. Recently, I have ordered 8 items from different companies no one was received. I cannot believe that all of them has been lost, but it is more likely that postmans like to steal the mails of customers. I have contacted the Royal Mail on few occasions inviting the company to make an investigation about it, well I have never received a reply, all of it simply in line with the awful service......”
“I ordered an item but I was not at home so I rescheduled a redelivery which never came! I went to the mail office just to discover they could not find my parcel! I was absolutely annoyed as I ordered two birthday presents! This should not be happening at all! and I certainly did not expect this from such a big company!”
“Worst shipping company. On so many occasions we leave a note at the door to say they should drop with our neighbor cause the office doesn’t open until 10 on fridays but they never comply. They always take my parcels back. This is like the 100th they are doing this. Worst ever ‼️‼️‼️‼️‼️”
“I had individual presents commissioned, they were sent signed for. Never left the depot and they never attempted delivery, nobody is concerned about finding them and even with the sender name on the back they have never been returned. Just told they have lost them and to put in a claim which does not even begin to cover the loss as they are irreplaceable.”
“Royal Mail 24 hour tracked service? Well, it's not 24 hour guaranteed - it could take any length of time - and it's not tracked properly either. It's scanned into and out of delivery offices but that's all, so if your item goes to the wrong office like mine has, and doesn't get scanned into the right one, then they don't actually have a clue where it is! Someone's pocket maybe? Three different stories from three different members of staff. A 'sorry' isn't quite good enough when my item has been in transit for nearly 72 hours to make its way 15 minutes down the road, and I'm £122 out of pocket. Diabolical, appalling service. DO NOT USE.”
“Do not order a SAFE and SECURE keepsafe!! Paid for whilst away for 11 days at £14 on the 4th day my mail was delivered, a bank card, a bank statement, a government letter!! I had builders at my home hense the reason for the keepsafe! A compkete joke! And royal mail say SORRY! I put my trust in their advertised....
" away from home????"
Buy a keep safe
We will keep ALL yoyr mail SAFE and SECURE from possible fraud/ theft and redeliver in your return!
An absolout disgrace!”
“How this ‘service’ has deteriorated over the years.
Rude, grumpy and uncooperative postmen. Who clearly resent doing their jobs.
Unhelpful, aggressive manager of the delivery office.
If you are disabled, do not expect them to treat you any better.
We have sent nice letters to local delivery office. Requesting they leave our post with a neighbour; two doors down, if we are out. This saves the rigmarole and stress of rescheduling delivery again.
They were completely uncooperative. Stating they hadn’t the time to do such a thing.Oh dear. What happened to the old way? Where the postman rang at two or more neighbours’ doors to try and leave your mail there?
It’s not as if the customer has started paying much less to use Royal Mail. In fact, just the opposite.
Which is strange, in an era where you would think they’d be falling over themselves to boost customer satisfaction and numbers. When there’s so much competition.
If you are disabled, there will not be much scope made for you.
Just more grumpiness, I’m afraid.
They treat you as if they are doing you a service. When , in fact, you are paying prices, Which are that of a premium service.
We decided to lodge a complaint with the Royal Mail official complaints department.
Who you would imagine would have the good sense to place calm, understanding staff at the other end of the telephone.
But no. Alas, you get a deeply unpleasant person, who further upsets you.
A very poor service. Why oh why can’t we have an alternative?
Surely the Royal family need to step in and seriously consider removing the Royal from the Mail?
A thoroughly Disgusting and Stressful service to have to use. Reflective however, of the increasingly uncaring society we are becoming.”
“What is it about ‘guaranteed 24hr delivery’ that Royal Mail don’t get or don’t seem to care about?
Come on RM, read these reviews and get your act together!
I would advise using a different delivery service with a decent set of reviews if next day delivery is important to you. Royal Mail make the promises, take the money, and fail in the task.”
“applied for Christmas casuals with Royal Mail
went for induction day
been told they only need only 5 out of the 7 candidates
2 needs to go the same day
I volunteer to go
rather to volunteer than to be picked
why employ 7 when you only need 5
reason : in case someone not turn up
so people are expendable for Royal Mail
especially in Christmas time
what is someone really needs the money for Christmas & they can't find anything else in the next few weeks
this is a disgraceful act from Royal Mail
Very Royal of You - Royal Mail”
“Watford delivery office at caxton way.
worst service ever. rude and unprofessional staff. delivery office openinning hours changing every few weeks.calling card left says Sunday open till 16.00 ,you driving there 30min just to see handwritten note on the closed door that they closing earlier since now on-joke.
Postmans in wd24 area useless ,sometimes don't even
bother to ring a door bell and putting card straight away instead or don't bother to leave large parcel with neighbours or in save place as requested on the form completed at the branch office.
ROYAL mail and really ROYAL service😠”
“Watford delivery office at caxton way.
worst service ever. rude and unprofessional staff. delivery office openinning hours changing every few weeks.calling card left says Sunday open till 16.00 ,you driving there 30min just to see handwritten note on the closed door that they closing earlier since now on-joke.
Postmans in wd24 area useless ,sometimes don't even
bother to ring a door bell and putting card straight away instead or don't bother to leave large parcel with neighbours or in save place as requested on the form completed at the branch office.
ROYAL mail and really ROYAL service😠”
“Last Saturday the parcel deliver man didn't knock, just posted the missed delivery card. I know I saw him just couldn't get to the door in time, I complained. The Customer Service person sent the parcel to my local post office as the parcel office is miles away. The post office charged me to collect he parcel. This week I was told by email a parcel would arrive on Thursday, by Friday midday I rang and was told it would definitely be delivered by 6pm Friday. Guess what? When I rang customer services the upshot is: us you have to pay even if it's our fault and we take no responsibility for any inconvenience caused to our customers by our mistakes. Amazon et al all much better. Truly horrendous experience.”
“Packages frequently don't arrive despite being tracked upon sending. Lost? Stolen? Who knows? Royal Mail certainly doesn't care as one look at their complaints procedure will show you.
They are a truly terrible, unreliable and criminal enterprise.”
“Paid for Signed For letter that was posted at 7.29am on Wednesday, 9th November to be sent to London. Track & Trace webpage indicated 'We've got it' every day thereafter, even on the Monday, 13th Nov. Recipient texted to say they had the post but seemed to suggest it wasn't signed for. Shocking.”
