“Terrible service.. tracking is pointless as its never updated. Ive been waiting 9 days now for an update on 2 parcels sent international tracked and signed. I lost a parcel in March which has STILL not been returned. Its now being claimed there was no returns label on the package, which is a complete LIE... I always put a returns label on every parcel I send and tape it down for extra measure.. the only way there was no returns label on that package is if someone took the time to cut the tape off and remove it!
What exactly are we paying for here as its certainly NOT what you advertise.
One word to describe Royal mail .. SLOPPY!”
“This service is a joke. Literally. I pay for express delivery and they never deliver on time and on top of that they display a message on the tracking information that they attempted delivery while they didn't. It's been 3 times so far that this happened to me. I'm up since 7am on Saturday morning waiting for them, never came and now I have to book redelivery option again with 4 days more delay. Actually, I think that we pay for them to not work. This is a joke.”
“This is the worst service I've received. Totally inadequate behavior. They sent my shipment to the wrong country, and more than two months can not solve the problem, and I'm still waiting. The tracking system is a complete absurdity. I do not recommend to anyone.”
“Sent first class signed for letter a week ago. Important document but have no idea where it has gone. The recipient hasn't received it. Why bother to pay for a service which doesn't work. This is the third time I have sent post to this address and none has been received. Awful service”
“Personally I have never experienced a good service from Royal mail there always late they dont knock and just put slips through the door, i get a Delivery slip through the door and rebook it to always find out they never actually Redeliver it so I always have to call up & collect MY item my self after 6.99 p&p get rid of royal mail pleasešš”
“WORST company for B2B service. I have been waiting and calling every day since 40 days for grey mailbags, made 5 orders and not single order delivered since the day my OBA account was opened!”
“First class signed for day's 1-3days with signature.Week later no further news from posting,no signature ,no updates.You ring up they can't tell anymore other than it can take up too 10 days.You pay extra and total waste off time as you know no information.Poor service,don't waste your money on extra postage.”
“By far the worst service I ever used. Package (and certificate of posting) clearly states Austria (EU) as destination, however it landed in Sydney, Australia. Obviously not very happy about the situation I demanded it being send back express and was told this is not possible as I didn't pay for it.”
“Just about the whole service is bad+v overpriced. Weekend deliveries are a mess, their Heathrow DC is like a black hole with very long processing times and I could go on. No wonder the bad reviews, time to wake up and focus on the service, not the profit.”
“Took 4 weeks to deliver a 2nd class recorded packet. Refused my claim as packet had been delivered 10 days after I submitted a claim form. My customer kept the parts so was quids in as I had already sent him replacement parts since the 1st packet failed to arrive.”
“I sold a ring on ebay.went by signed for delivery .no questions asked or information offered.it seems it never made it out of the town, even through they say it has been proven to be lost ,tough as they will not compensate!.on top of this ,have not even informed any one we seem to have a thief here.dreadful service wonder they are failing .just heard this morning ,next door neighbour now missing a parcel .”
“most dangerous company on earth
they will damage ur business and stay way from their service. they stole my my money destroy my 20000 pound business. all for royal mail. hate u so much”
“I had an extremely important delivery and it was arriving today! However I looked up on the site to track my package and it has been an attempted delivery???? HOWEVER I've been home all day and there was no attempt. There was no card left and no one even coming near my door. Called up to complain and it can ONLY be re-delivered or collected 4 DAYS AFTER. What is even the point for this company to exist if you have the shitiest drivers that EVERYBODY complains about.”
“I have sent an International Tracked and Signed parcel to BULGARIA , it ended up in BOLIVIA. The staff member at the post office was trying to tell me that Bolivia is a middle stop , looked quite surprised when I informed him that Bulgaria is in the EU so there isnāt any logic for the parcel to pass through South America instead of going straight to Bulgaria .... of course no updates after this has happened , no information how to track the item after it left the UK ...and whether there is a chance for the parcel to be found”
“My item lost in UK send from Slovakia to Iceland, it was very important documents and no one do not know where is it until now, is just disappear somewhere and this is last update like... 21 century.. No words
Item presented to import customs
12.4.2018 16:01
Arrival at Inward Office of Exchange
12.4.2018 16:01
Departure from Outward Office of Exchange
12.4.2018 1:03
Arrival at Outward Office of Exchange
11.4.2018 19:42
Item in transit
11.4.2018 16:53
Item posted at post office Trnava 1
11.4.2018 14:45”
“Very very bad they lose my item i pay for international tracked signed and they not helped me after that i still wait for a response and they did not bother to call me back.my item was sended to canada.please do not send with royal mail nothing they are a bad joke of company.”
