“I have never experienced such an awful delivery service such as this. They give you 1-2 seconds to get down to the door, otherwise they leave the package in some strange place. Most often IN OUR BINS. Or just behind it. Once they left our new 24 inch PC monitor between our bins. Well now that's very safe for a 250£ monitor. Anytime I can change my delivery service, I do NOT pick Royal Butt Mail.”
“Returned some items to the royal mail collectable shop. They were received 2 weeks ago yet will not be refunded for another 2 weeks. Apparently it takes 28 days to issue a refund. They lost a customer now.”
“A very important letter was sent on 19.05.17. A severely disabled persons claim for benefit that they really depend on. There was a deadline by which date the form had to be submitted. I sent it 1st class recorded and the letter is lost. I spoke to the customer services complaints reference:Nick and he only dissappointed me further by saying that 1st class recorded isnt good enough to rely on because its not step by step tracked, i had to send it Special delivery.
Your special delivery prices are ridiculously high that i can't afford it!!!!!!!!!!!!
If 1st class recorded soooo unreliable and Special delivery SIMPLY A RIP OFF!!!!! how can i trust Royal mail with any serious letter???
By the way, filling in that benefit form on behalf of the disabled person TOOK ME FEW DAYS!!!!! Is it worth of anything in ROYAL MAIL'S WORLD?????
I VE BEEN TOLD THAT IF THERE IS ANY FINANCIAL VALUE TO THAT LETTER, I COULD CLAIM A COMPENSATION. OTHERWISE ROYAL MAIL CARRYING NO RESPONSIBILITY FOR LOST LETTERS!!!
THIS IS WRONG THAT ROYAL MAIL TREATS THEIR CUSTOMERS LIKE THAT. ANY SELF-RESPECTING COMPANY SHOULD PAY FINANCIAL COMPENSATION TO VICTIM- CUSTOMERS WHO ENTRUSTED THEIR DOCUMENTS TO THE ROYAL MAIL BUT HAVE BEEN LET DOWN MISERABLY.”
“Had 2 negative experiences..
One my sister sent me a gift from London to Manchester.... Its not even that hard to deliver, it got lost....? I did get a refund
Now I shipped something overseas, not only they messed up the address but it still didn't arrive.”
“No delivery quality control, barely any complaints line. Terrible service in general, don't ever rely on it. In my building, delivery personnel won't even ring the door and just mark it as inaccessible. A very shameful service quality.”
“Royal Mail lost my item, a commissioned item that was hand made specifically for me and cannot be replaced. Their customer service has been horrible and because I was the recipient they won't even talk to me. They won't refund any money and claim that even if they did they would only refund what the materials cost. So if they lost the Mona Lisa I guess to them out would only be worth the cost of the canvas. If you value what you are shipping so not use this company.”
“25/04/2017 I post some papers to india and my paper was very important I use royal mail recorded delivery take 5 to 7 days and cost me £ 10 pound and
now almost 23, days I don't know where is my post . I lost my papers.”
“if I could rate with minus 0 star that will be my rate because I always do my shopping on line due to convince however the moment I noticed that it's royal mail to be delivering it's always bad experience. they never check if the person is in. I work from home and I'm always inside my flat and my door bell is the old fashion which is very very loud that you can not miss it. today I've been waiting for my parcel for days and I have been watching the updates ie here it has reached. and taking my rubish out I saw a royal card left first me. each time they do this. the post man does not have time to wait. they do not even bother to ring the door bell. it's the worst delivery service yet it's been in existence for long. why can't you either close, sell the company or don't offer the service at all. as it's a shame to the country.”
“The delivery guy rang my flat (in a block of flats) but didn't arrive until 10mins later (taking a smoke break? who knows) then didn't knock on the door but I was listening out for my post and heard the letterbox flap as he posted a red missed you card, I raced out the door and called after him then hear him running faster down the stairs.
Finally catch up with him and show him my card and that I'm actually indoors - next thing I know, he is up close against my face threatening me to back off and screaming in my face that he is not giving me my parcels?
I rang customer services to tell them what happened and how shocked I am, phone charges are 55p a minute and they deliberately keep you on the line asking repeat questions, presumably to reap money from that.
Finally escalated to complaints team who won't accept this happened and keep trying to call it an 'altercation with one of their staff' but this was a completely unprovoked verbal attack/physical intimidation and they won't admit this is not acceptable therefore cannot be rectified - presumably because they don't want to be open to getting sued.
Offered me a pack of six 1st class stamps as compensation, I guess to be passive aggressive for bothering to waste their time with this complaint. Refused to provide name of the delivery person so that I can report this to the police.”
“They lost bumper to my car, Royal Mail customer service was not much helpfully. No compensation (how is possible lost so big item, when was returning to seller on ebay?). They lost 6 large letters in February and 1 in March with 3D printing surfaces. They need competition with letters.
RM don't know with who they cooperative in Canada.
Parcel signed to Norway is fully traceable on the way to... Canada. On chat with customer service they lie is not traceable and allow... additional 1 month! for delivery.
Thief's from Royal Mail. They can't even delivery signed letter sending from south England to another part of England. If will be possible I be give 0 (ZERO) stars for Royal Mail. If will be possible (but is not) I be sending from Royal Mail competition ALL letters.
Good service. If you're not in home, your parcel will be waiting for you not in your neighbour, but in Royal Mail sorting (missing) office.
International Tracked (2 weeks later still no change) 29/03/17 16:55 SENT AT POST OFFICE
THE END OF TRACKING DETAILS.”
“Staffed and managed by LIARS!!!! Delivered to the wrong address (tracking says delivered at the time I was home, but there was in fact no delivery). They signed for my package themselves!! I complaint and all I got was "the driver said he went to the correct address" (which is a complete LIE as I was home), "the package was signed for" (another LIE as I didn't sign for it, the driver signed it himself... look it up this is common practice for royal mail). the 'investigation' was another complete LIE as all they didn't do anything. Completely incompetent and morally bankrupt LIARS!!!!”
“I went through the process of setting up an online business account, the whole process was lengthy and laborious and there was no point person to guide me through it, one department did not have any idea what the other department was doing, I felt like I had no value as a customer whatsoever.
In order to arrange daily collections I had to post hard copies of three months receipts (they don't take scans) so I did, via royal mail.... 10 working days later the package had still not arrived, my issue, not theirs apparently.
Communication came via e mail from 'donotreply' e mail addresses, so I had no idea if my e mails were being received or not.
This is an organisation that does not work properly, if I were the Queen I would not be happy to have it carrying my name.”
“we have a regular post man which is quite normal and nice, but nightmare started on one Saturday when Asian postman came to deliver our parcel and letter, I was in front room and i saw him coming, i heard him drooping some letters in our letter box and see him moving away very fast, i did not think much as i see often post mans are in hurry, then i went to pick the letter, i notice with the letters one notice saying we missed you and could not deliver the parcel etc. i was surprised to see that as postman did not bother to knock the door. i was in waste and short and it was very cold but i ran outside to see if i could catch him but him was already crossed the road and due to busy road he could not hear me shouting, i ran back indoor, 1st thing i can think of car keys, as if i was to change by then he would have gone, so i drove after him and eventually i managed to reach i gave him small beep and showed him the card he left, he started to walk toward me and start shouting " whats wrong with you why you don't answer the door?" I said to him you never knock the door, he said" i fucking pressed the bell" Now as i mentioned i was in the front room and i see him coming, there are 5 bells outside our door 2 belong to ground floor 3 to 1st floor, i wonder which bell he pressed and after pressing bell should he not wait a bit, No actually he did not bother to press the bell or knock the door, while i was replying to him that he should mind his language and he forwarded me signing device, i signed and he gave me the parcel, but he was continuously saying you people are careless i think your fucking bell don't work, by then i was well pissed by his attitude and i said to him mind your fucking language, as soon as i said that, he popped his head inside my car, i thought he wanted to hit me, but instead he grab the parcel and start to walk away saying now you fucking go and get your parcel from office, i could not believe what was happening, i just signed the parcel and he took it back i considered it theft, so i ran after him, when he see me running after him he started to scream hysterically, leave me alone dont touch me, he took the phone out and said i am calling tje police i am calling my manager, i just realise its getting very awkward and this man is some kind of psychopath, i try to tell him that your act of taking parcel back from my car can be considered as theft, but he was not listening and screaming so loud that every passerby will think that i am trying to rob him, i just give up and drove home, i called to royal mail customer service explaining the situation they said its Saturday they will ask local office to investigate, and then called 999 police, they said its not emergency and i should call 101 or contact local royal mail office, I went to local post office and explain the whole situation to manager, Manager said he is very disappointed by the post mans behaviour and he apologized to me and said by Monday he will arrange delivery of my parcel and mail via regular post man, Now its over one week still nothing is sorted on top of that royal mail suspended my mail. i am awaiting some serious mails including my sons college admission appointments, and loads of other urgent mail, Royal mail behavior stinks. i can write all day all night about stinking behavior of Royal mail but don't see point. this company used to be one of the best in the world but now only they employ Mullahs tick tick bang”
“Royal Mail Special Delivery Didn't deliver.
I've used this once reliable service for many years suddenly a parcel valued at £450 goes missing.
I tracked it and said we've received your parcel and will deliver on or before the required time.
So waited in walked the dog came back and waited for the parcel to arrive,sorry no delivery,just tracked it and it's in the system and has been received and in the system etc etc.
Tried to phone a human who was helpful but wasn't familiar with system and she said she thought the parcel was being delivered back to the sender!!!not sure why!!!
I will have to reconsider how much I use this service in the future for irreplaceable items,they may be insured up to £500 included in the terms and conditions
Wake up Royal Mail find my parcel!!!
Why do you throw away such a once reliable service.”
“I sent an order for my business as two separate packages, tracked and signed for.
The items in question were solid metal and yet Royal Mail still managed to break one.
Royal Mail claim that because I do not have proof of purchase for when I originally bought the items they will not cover the cost of the broken item.
Royal Mail told me to fill in a claims form and they took longer than the given time to respond to the claim and only responded when I rang up twice to tell me nothing would be done.
Avoid this company, they give lots of answers with very little substance and as a small business owner I cannot afford to cover the mistakes of this company.
Nothing good to say about them, disgusting service and if I could I would give them 0/5.”
“Got online to post a parcel , came to £2.80 but you have to make a prepayment minimum of 3.50!!!! Prepayments are in set amounts so at any one time you have money stashed with the Royal mail. A total scam they are in effect borrowing your money at nil interest- might not be much but multiply that by a million or so and it really does add up. What a bunch of tossers, much better to go with Hermes.”
