“What is it about ‘guaranteed 24hr delivery’ that Royal Mail don’t get or don’t seem to care about?
Come on RM, read these reviews and get your act together!
I would advise using a different delivery service with a decent set of reviews if next day delivery is important to you. Royal Mail make the promises, take the money, and fail in the task.”
“applied for Christmas casuals with Royal Mail
went for induction day
been told they only need only 5 out of the 7 candidates
2 needs to go the same day
I volunteer to go
rather to volunteer than to be picked
why employ 7 when you only need 5
reason : in case someone not turn up
so people are expendable for Royal Mail
especially in Christmas time
what is someone really needs the money for Christmas & they can't find anything else in the next few weeks
this is a disgraceful act from Royal Mail
Very Royal of You - Royal Mail”
“Watford delivery office at caxton way.
worst service ever. rude and unprofessional staff. delivery office openinning hours changing every few weeks.calling card left says Sunday open till 16.00 ,you driving there 30min just to see handwritten note on the closed door that they closing earlier since now on-joke.
Postmans in wd24 area useless ,sometimes don't even
bother to ring a door bell and putting card straight away instead or don't bother to leave large parcel with neighbours or in save place as requested on the form completed at the branch office.
ROYAL mail and really ROYAL service😠”
“Watford delivery office at caxton way.
worst service ever. rude and unprofessional staff. delivery office openinning hours changing every few weeks.calling card left says Sunday open till 16.00 ,you driving there 30min just to see handwritten note on the closed door that they closing earlier since now on-joke.
Postmans in wd24 area useless ,sometimes don't even
bother to ring a door bell and putting card straight away instead or don't bother to leave large parcel with neighbours or in save place as requested on the form completed at the branch office.
ROYAL mail and really ROYAL service😠”
“Last Saturday the parcel deliver man didn't knock, just posted the missed delivery card. I know I saw him just couldn't get to the door in time, I complained. The Customer Service person sent the parcel to my local post office as the parcel office is miles away. The post office charged me to collect he parcel. This week I was told by email a parcel would arrive on Thursday, by Friday midday I rang and was told it would definitely be delivered by 6pm Friday. Guess what? When I rang customer services the upshot is: us you have to pay even if it's our fault and we take no responsibility for any inconvenience caused to our customers by our mistakes. Amazon et al all much better. Truly horrendous experience.”
“Packages frequently don't arrive despite being tracked upon sending. Lost? Stolen? Who knows? Royal Mail certainly doesn't care as one look at their complaints procedure will show you.
They are a truly terrible, unreliable and criminal enterprise.”
“Paid for Signed For letter that was posted at 7.29am on Wednesday, 9th November to be sent to London. Track & Trace webpage indicated 'We've got it' every day thereafter, even on the Monday, 13th Nov. Recipient texted to say they had the post but seemed to suggest it wasn't signed for. Shocking.”
“I have been messed around with my order that has gone missing.this company does not even bother trying to help you.when they do get back to you they are hopeless what a joke.i will be taking this further thanks for nothing”
“Royal Mail must be staffed by the inmates of Wormwood Scrubs. 1 in 5 of the things I send via them get stolen and yes I can say with confidence that they are stolen and not lost due to damaged packing as I have begun securing the contents to the inside of the envelopes and I secure/re-enforce all sides of the envelopes with tape !!!! Not included within the 1 in 5 is how often letters or large letters don't even arrive.”
“I posted a package, as a surprise for my sister, over 2 weeks ago, by first class mail. She didn't receive it. Finally, she was able to persuade people at her local post office to look for it, and guess what? It was there. The postman hadn't bothered to put a card through her door to let her know about it! Complete incompetence, lazy attitude, and rubbish service.
2 weeks of worry for me, and such a disappointment for her.
This is an update to my previous post about the same package.”
“Had package sent tracked , not turned up, nothing on status on the online tracking apart from post office scan for delivery... missing and no helpful advice from Royal Mail.. apart from “it’s got lost” well I know that....”
“Shocking service. Over 3 days for registered first class to arrive. Cannot get to speak to anyone. Impersonal and uncaring, will avoid in future.....”
“The last four items that were sent to me by second class post took more than a week to arrive - one item took nine days. On one occasion I ordered something from China and something from London on the same day - the item from China arrived first. Awful, awful, awful. Don't use the royal mail.”
“I shipped a camera lens special next day guaranteed with up to £500 cover insurance as the lens is worth up to £300. The lens arrived next day but it had been crushed flat! this lens was a big solid metal lens and even if dropped it would maybe crack the glass or smash some buts but this lens was crushed completely flat and shattered into pieces! i thought it would be no bother, contact royal mail, they will understand and refund me the worth of the lens (at least what i sold it for). it took them up to a month to reply, they asked for evidence so i complied and had the customer send the evidence off to them. while in the post office he told me that they would not accept the lens for delivery as they did not have a post code to ship it to (it had the address supplied to us by the complaints team). he then had to go to another post office to finally have it accepted for their free post address. another few weeks went by and i received a parcel. It was the lens that was shipped to them as evidence with a letter attached. the letter explained that they will not be giving a refund for the service and they will also not be paying any compensation for any damage of goods. There excuse was that the lens was not protected well enough. I did not realize, when shipping parcels that they had to be able to withstand the weight of a truck! next time i will be sure to pay an extra £200 to have a case welded out of steel to make sure the parcel gets to the customer undamaged and i will not be paying for insurance which is a total scam! especially when they don't pay for the exact reason your insuring the package! totally dissatisfied and will never be using royal mail again! i advise everyone to do the same and to also not insure your packages as they do not pay out, its just another way for them to get extra money.”
“I sent a small parcel to an address 150 miles away (within England) using first class post on Thursday - it's now Monday, and it still hasn't arrived. How can Royal Mail get away with such a shoddy service?”
“I have had numerous parcels that have been delayed by a week or more for 1st class with no tracking details available other than still in transit. The complaints process is too long-winded to go through. There doesn't seem to be any help in place to find out what happened to the parcels other than to fill in a form whereby you get a bunch of stamps at the end if successful. Not a good service at all!”
“My parcel was left in a dirty wheely bin, which I then had to pretty much climb inside to collect. Why the delivery person couldn’t have taken it back to the depo I don’t know. The only blessing is it was rubbish collection that day!!”
“It took 6 days for royal mail to tell me over the phone that my parcel was not delivered because of a customs charge, i called 5 times. Not only that, royal mail could not tell me how much the charge was??? Royal mail also decided to charge 13.74 on an item that cost 17.32 pounds which is way over the top. http://www.ebay.co.uk/itm/Lindberg-LND-1-124-Civil-War-Blockade-Runner-Plastic-Model-Kit-401-LND401/202014690908?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649.
The lady i spoke to on sunday advised the parcel was being delivered on wednesday which it did not arrive. The incoorect address was on the grey card as well. The last lady which i spoke to was exceptionally rood at 1pm today, spoke over me and basically told me should would not help me even though she could have called the newtownabbey depot to get the charge and reference number. Geraldine lied to me over the phone this morning and advised she would call me back. the other gentleman i spoke to at 12.50pm could not help and put me back into the queue. I can see why royal mail are in trouble with incompetent staff like that. Role on brexit. That will fix the situation permanently.”
