“What fool at royal mail changed the delivery rules?? Talk about crap! What is the point of a delivery service that doesn't f***ING deliver. I stayed in all day to wait for a parcel - idiot didn't even ring the bell. Just shoved note through door and ran. Second time this has happened - so hacked off with them. Notes to royal mail. 1 train your staff how to use a door bell. 2. People sometimes leave their homes. It is okay to leave a parcel in a safe place - as you have been doing for years. Sack the idiot who says you can't!!!!”
“I paid to have my mail redirected and not received a single letter. I have phoned twice, to be told it takes time. It's been three weeks since I done it. My son, brother and mother have all moved recently and none of them have had any mail either. My brothers mail is taken in by a neighbour when she sees him. Appalling so called service. Surely people can sue for this. They have given people our private information like on my payslip it has my personal details”
“5 parcels I have sent first class from the north of England to Kent have taken 2 weeks to arrive at the destination - 2 still haven't arrived, disgusted with the service”
“I used to work for these, parcels marked fragile would come in, the handlers would launch them across the depot,not concerned that they would break, couriers leave parcels etc with neighbours, not this lot, they post a card through your door, where you have to either go online to arrange a redelivery or go to their depot and collect it yourself, their website hardly ever works, personally i would use couriers over this lot every time!”
“Never attempt to leave parcel with neighbours it's basically a collection service from the depot.
Other courier services try their best drop the parcel or return the next day ir give you an option”
“I have never experienced such an awful delivery service such as this. They give you 1-2 seconds to get down to the door, otherwise they leave the package in some strange place. Most often IN OUR BINS. Or just behind it. Once they left our new 24 inch PC monitor between our bins. Well now that's very safe for a 250£ monitor. Anytime I can change my delivery service, I do NOT pick Royal Butt Mail.”
“Returned some items to the royal mail collectable shop. They were received 2 weeks ago yet will not be refunded for another 2 weeks. Apparently it takes 28 days to issue a refund. They lost a customer now.”
“A very important letter was sent on 19.05.17. A severely disabled persons claim for benefit that they really depend on. There was a deadline by which date the form had to be submitted. I sent it 1st class recorded and the letter is lost. I spoke to the customer services complaints reference:Nick and he only dissappointed me further by saying that 1st class recorded isnt good enough to rely on because its not step by step tracked, i had to send it Special delivery.
Your special delivery prices are ridiculously high that i can't afford it!!!!!!!!!!!!
If 1st class recorded soooo unreliable and Special delivery SIMPLY A RIP OFF!!!!! how can i trust Royal mail with any serious letter???
By the way, filling in that benefit form on behalf of the disabled person TOOK ME FEW DAYS!!!!! Is it worth of anything in ROYAL MAIL'S WORLD?????
I VE BEEN TOLD THAT IF THERE IS ANY FINANCIAL VALUE TO THAT LETTER, I COULD CLAIM A COMPENSATION. OTHERWISE ROYAL MAIL CARRYING NO RESPONSIBILITY FOR LOST LETTERS!!!
THIS IS WRONG THAT ROYAL MAIL TREATS THEIR CUSTOMERS LIKE THAT. ANY SELF-RESPECTING COMPANY SHOULD PAY FINANCIAL COMPENSATION TO VICTIM- CUSTOMERS WHO ENTRUSTED THEIR DOCUMENTS TO THE ROYAL MAIL BUT HAVE BEEN LET DOWN MISERABLY.”
“Had 2 negative experiences..
One my sister sent me a gift from London to Manchester.... Its not even that hard to deliver, it got lost....? I did get a refund
Now I shipped something overseas, not only they messed up the address but it still didn't arrive.”
“No delivery quality control, barely any complaints line. Terrible service in general, don't ever rely on it. In my building, delivery personnel won't even ring the door and just mark it as inaccessible. A very shameful service quality.”
“Royal Mail lost my item, a commissioned item that was hand made specifically for me and cannot be replaced. Their customer service has been horrible and because I was the recipient they won't even talk to me. They won't refund any money and claim that even if they did they would only refund what the materials cost. So if they lost the Mona Lisa I guess to them out would only be worth the cost of the canvas. If you value what you are shipping so not use this company.”
“25/04/2017 I post some papers to india and my paper was very important I use royal mail recorded delivery take 5 to 7 days and cost me £ 10 pound and
now almost 23, days I don't know where is my post . I lost my papers.”
“if I could rate with minus 0 star that will be my rate because I always do my shopping on line due to convince however the moment I noticed that it's royal mail to be delivering it's always bad experience. they never check if the person is in. I work from home and I'm always inside my flat and my door bell is the old fashion which is very very loud that you can not miss it. today I've been waiting for my parcel for days and I have been watching the updates ie here it has reached. and taking my rubish out I saw a royal card left first me. each time they do this. the post man does not have time to wait. they do not even bother to ring the door bell. it's the worst delivery service yet it's been in existence for long. why can't you either close, sell the company or don't offer the service at all. as it's a shame to the country.”
“The delivery guy rang my flat (in a block of flats) but didn't arrive until 10mins later (taking a smoke break? who knows) then didn't knock on the door but I was listening out for my post and heard the letterbox flap as he posted a red missed you card, I raced out the door and called after him then hear him running faster down the stairs.
Finally catch up with him and show him my card and that I'm actually indoors - next thing I know, he is up close against my face threatening me to back off and screaming in my face that he is not giving me my parcels?
I rang customer services to tell them what happened and how shocked I am, phone charges are 55p a minute and they deliberately keep you on the line asking repeat questions, presumably to reap money from that.
Finally escalated to complaints team who won't accept this happened and keep trying to call it an 'altercation with one of their staff' but this was a completely unprovoked verbal attack/physical intimidation and they won't admit this is not acceptable therefore cannot be rectified - presumably because they don't want to be open to getting sued.
Offered me a pack of six 1st class stamps as compensation, I guess to be passive aggressive for bothering to waste their time with this complaint. Refused to provide name of the delivery person so that I can report this to the police.”
“They lost bumper to my car, Royal Mail customer service was not much helpfully. No compensation (how is possible lost so big item, when was returning to seller on ebay?). They lost 6 large letters in February and 1 in March with 3D printing surfaces. They need competition with letters.
RM don't know with who they cooperative in Canada.
Parcel signed to Norway is fully traceable on the way to... Canada. On chat with customer service they lie is not traceable and allow... additional 1 month! for delivery.
Thief's from Royal Mail. They can't even delivery signed letter sending from south England to another part of England. If will be possible I be give 0 (ZERO) stars for Royal Mail. If will be possible (but is not) I be sending from Royal Mail competition ALL letters.
Good service. If you're not in home, your parcel will be waiting for you not in your neighbour, but in Royal Mail sorting (missing) office.
International Tracked (2 weeks later still no change) 29/03/17 16:55 SENT AT POST OFFICE
THE END OF TRACKING DETAILS.”
