“Around 70% of international parcels i post with Royal Mail usually get sent back tofor no apparent reason. Forms are 100% filled out with the correct information also provided. Also impossible to contact the international customer service team. Only method is via email and response is very slow. Half of the times you dont get a response. Other half usually the response is not helpful and then when you reply you have to wait another 2 weeks to get a response. Things as simple as the whereabouts of the parcel due to a major delay in the customer receiving , why parcel has been returned, how comes tracking not showing movement for a month, why cant the international posted parcel be tracked when it arrives abroad etc. Aloy of returned parcels seem to be with a partner company of Royal Mail called Anpost . This Anpost company are useless especially posting to Ireland they return every single parcel for no apparent reason. They apply a sticker and dont even tick the reason for return and thats because no reason exist but simple just wanting to return all parcels to the UK. Royal mail needs to Provide a online chat so customers can speak directly to the international customer service team regarding issues also . A response 3 weeks later is no good when the customer parcel is lost and they have been waiting weeks past the delivery date already. Also contacting Royal mail customer service by phone you always get this vibe that the customer agent doesn't want to help and cant be bothered. Also many questions they can never answer and you are just told to fill out a form online for everything. Too many issues to mention just improve everything........”
“This is not a delivery service, this is utter s**te very slow and inconsiderate to top it up + staff are not helpful at all, and after 3 days of ups and downs I've basically cancelled the order and asked for a refund, and that's maybe the only thing that they good at, paying refunds back.The stress and complexity of things that these guys involve into their deliveries it's mind-blowing STUPID. You wouldn't think that at this day in age,anyhow,hand on heart,every single time I've used royal mail there was a problem of some sort along the line.
I really mean this : NEVER in my life I'll use their services again !”
“What's the point of signed for if I can't track my parcel.Another useless example of our glorious postal service.For crying out loud RE-NATIONALISE it.”
“I don't know the staffs working in Royal Mail are all retards or just lazy as shits, but all of my parcels are delay at least for 7-10 days. Totally unacceptable! If the Supermarkets operate in this way, we'll be all starved to death!”
“The most incompetent company around! You pay them to deliver parcels and they expect you to go and collect them! What are they being paid for? Some of us have disabilities and no transport! Hence why you pay for delivery!!!!😡😡😡😡😡”
“These guys are amazing where I live in my new apartment. They always get the item to me, are friendly, apologise when late. DPD, on the other hand, don't call, don't buzz the intercom, leave packages in communal areas, don't deliver. Royal Mail have been reliable and trustworthy.”
“My God this company is awful! 24h delivery normally takes around 4-5 days! Reported delivered = They CAN'T tell me where, but it wasn't here!... I would gladly pay extra for the option NOT to have Royal Mail as a delivery choice I might click on by accident.”
“Below zero. Guys working there genuinely never heard of a door bell and constantly fail to deliver anything. Royal Mail is a synonymous to hemorrhoids. Worse then Russian Mail. Why still calling Royal😔
“I have found the service to be quite good but the recent annual price increases are ridiculously high. Privatisation of Royal Mail has been a disaster.”
“RM need to shut down business, increased price hike yet again to provide no show or even longer delayed deliveries than ever and still have the audacity to blame Covid 19 even now. I’ll be placing my business with Hermes or equivalent delivery company as from now on. Imagine if supermarkets operate in the same way blaming Covid we would possibly starve to death.”
“Royal Mail You are a bunch of liars who lie about making deliveries to profit by CHARGING for redelivery!! Bunch of cowboys 😡😡😡😡 PS they even blocked me to stop me posting on their fb page..jokers.lol”
“Nightmare, keep losing my parcels, impossible to get through to customer service which can only be accessed by phone with the waiting time always over 30min - will never use it again! 1 star is too generous for them.”
“royal mail are tye most incompetent company how they're even still in business is beyond me in just 2 months they have lost coming up to 5 of my parcels and I'm just one person. it's unacceptable and shocking how they're losing so much. it's,gone where I'm afraid to Order anything incase it's sent by royal mail then I'm not sure if I'll get it or not. I'd never use them to send anything.”
“Very slow service. I'm an eBay seller and i am getting horrible feedback from my customers because of RM incompetence.
Disgusting business that should be closed.I am using DPD they are more reliable.”
“The worst delivery company.. Did not knock the door.. But leave a msg that we missed you... Another parcel they posted as refused and returned to the sender without even contacting me”
“Received birthday card 16 days later after posting with first class stamp on a 21 mile journey in GLasgow. This has happened a few times now. Not impressed. I can understand at Christmas but not in March. Glad it wasn’t an important document”
