Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“Ordered a watch from here SSC081P1 and yes very quick delivery but was hit with a £40 duty tax, I was not informed that the product would come from Singapore and that i would have to pay an import duty of £40 - It just stated free worldwide delivery from DHL. I have had no responses from my emails to creationwatches. Yes the website does state is does not pay import duties etc, but you have to look hard to find it as there is no transparency when you purchase it. If it stated Free Shipping Worldwide from Singapore* *Import tax/duties applied on delivery it would certainly make people think twice. I could have ordered this from England for the price i ended up paying. Lovely watch but will not use this service again.”

Helpful Report

Posted 7 years ago

Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. P.S. In future, we recommend you opt for ‘Royal Mail’ shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty.

Posted 7 years ago

“Dissapointing experience. If you don't want to loose your money don't buy from them. If i would knew that before i would think twice before placing an order. Lies , lies, lies from them all the time. No one knows where my package is and it's been over two months, no refund from them and very poor customer service.”

Helpful Report

Posted 7 years ago

We always try to give best service to our customers, we regret any inconvenience caused.

Posted 7 years ago

“Bad as it gets, i have not watch, no money and it does not look good as i'm ignored by customer service. By the way customer service is not working at all as is impossible to reach them. I recommend to avoid them at all costs. Buy it somewhere else on legit websites , they should be banned as the operate illegally!”

Helpful Report

Posted 7 years ago

We always try to give best service to our customers, we regret any inconvenience caused.

Posted 7 years ago

“Totally utter waste of time and money, don't believe that they offer a good deal, it's all scam. Overpriced, issues with tracking, really bad customer service . Damaged or faulty stock with no option for return and refund. Will never ever use them again and beware what you will buy , go to shop rather loacally”

Helpful Report

Posted 7 years ago

"We always try to give best service to our customers, we regret for inconvenience caused. We have 30 days return exchange policy. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. "

Posted 7 years ago

“Guys, if you are in the market for a watch, I suggest you to STAY AWAY from creation watches.!!! I’ve purchased SKA371 end of August 2017 (order #10245143). And I never received my purchase.! It was lost somewhere during shipping with Sing Post. As you know, If the item is not received - it belongs to sender and he has a right for compensation. Not a big deal. HOWEVER, this Creation Watches simply keep replying me with “We’re doing our best working with Sing Post. Please wait for update”. 5 MONTHS passed, Guys. NO MONEY. NO WATCH. NO REFUND. NOTHING. Only endless ask to wait without any result. Thats how I lost my 200 bucks, don’t you repeat my mistake. Dmitry - Russia, Moscow.”

Helpful Report

Posted 7 years ago

We apologies for inconvenience caused, we have process with SingPost once it get completed will refund you soon.

Posted 7 years ago

“The watches look like a good deal. However, although you might not be charged import duty, you will probably have to pay other taxes. DHL have charged me an additional £27, which includes a £11 admin fee, on top of the price of the watch. CreationWatches will claim that this covered in the T&Cs. But, this has made the watch expensive now and I could have got it cheaper from WatchShop. Buyer beware, these are not the bargains they seem !!!! CreationWatches should be an estimate of potentially levied charges, prior to purchase. In my case, 33% extra. This is their claim "Buy your watch from us now and we guarantee you will be more than delighted with our service.". Really ? What guarantee ? I'm not delighted”

Helpful Report

Posted 7 years ago

Import duties have to be paid Irrespective of mode of shipping. The request for additional payment pertains to import duties levied by the customs of your country. The courier company collects and forwards that amount to the appropriate authorities of your country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. We hope this addresses your concerns.

Posted 7 years ago

“I have ordered watch like a present for my brother, but he couldn't receive it. In any case I wanted to return the shipment back to sender. Which, by their returning policy is possible, until I pay shipment. First, after I have contacted CreationWatches, (on their website is 12 hours for answer) I wait 36 hours just to send me email in which they explain to me why I need to take the shipment in any case and not with instructions how to return it. This instruction I have got 72 hours later on my insisting to send me. After returning shipment I have wait for their refund or re-sending to another address, but they have send me refund minus 27€ for returning shipment, without any invoice from DHL or some other proof. When I asked about this proof they send me answer: "We have deducted shipping cost which DHL Express charged to us regular basis." and that's it. So I have contacted DHL about returning shipment costs and guess what, they didn't charge it at all, like you can see in the attached picture. Answer from DHL was: "I would like to inform you that DHL doesn't charge the return to shipper. This service is free of charge. Please inform us if you have any news" I have already paid CreationWatches extra 7.62€ to send it via DHL, they return it for free (the watch didn't cross border customs) and CreationWatches still charge me for returning shipment 27€? Very dishonest behavior from CreationWatches and to the customer who already bought some watch from them.”

Helpful Report

Posted 7 years ago

You have not accepted package, DHL charge for return shipping as per our terms and condition we have refunded you deducting shipping charge

Posted 7 years ago

“After two months waiting there is no watch at my door, all I have are good words from the CW crew.”

Helpful Report

Posted 7 years ago

We are very sorry for the delay. We have sent a reminder to SingPost in order to have an expedite update. We will keep in touch with you in regards with this concern. Please do allow us some time more in this.

Posted 7 years ago

“I have paid this company significant money NEVER to receive my product, you need to be careful of this company.”

Helpful Report

Posted 7 years ago

We always try to give best service to our customers, we regret any inconvenience caused. The product has been dispatched via SingPost Shipping. It usually take 3 to 4 weeks. Could you please check with your local Post Office and get your package.

Posted 7 years ago

“I've spent several hundred if not thousands of pounds on watches from Creation Watches. Whilst the watches themselves are great, the customer service is beyond useless and verging upon incompetent. I will continue to use Creation because the deals are great, but I will have to do so knowing that if anything, even the simplest thing goes wrong, you may just as well hope for divine intervention, because you've more chance of that than Creation sorting anything. For example: I bought a watch and boxes, and the invoice produced was incorrect, therefor the customs taxes calculated by DHL are incorrect. Neither DHL or Creation want to know, or are willing to do anything. Also: buying boxes seems to be an issue, apparently you have to pay for a box if you want one, even though it clearly says boxes are included on the website. Buy extra boxes, as it says you are able to and that seems to create the biggest issue ever for them. + Great watches & Prices - Everything else.”

Helpful Report

Posted 7 years ago

We have policy the quantity of boxes ordered cannot exceed the total quantity of watches ordered and we have refunded for extra boxes also. We have sent you correct invoice.

Posted 7 years ago

“Order was completely stuffed up. Customer service was poor and responses were templates. No effort was made to correct the error even after highlighting twice. They may be best seller but would take my business where they listen.”

Helpful Report

Posted 7 years ago

We always try give best service to our customers and make happy them but we regret for inconvenience caused to you, will take care in future purchase.

Posted 7 years ago

“This my first time order watch from creation watch and it will be last time. Extremely disappoint the service I have received. Very slow delivery, and also bad customers service. I’m”

Helpful Report

Posted 7 years ago

We always try give best service to our customers but regret for inconvenience caused, will take care in future purchase and deliver within time period.

Posted 7 years ago

“Poor communication. Item was sent late and will arrive only after several weeks than the promised.”

Helpful Report

Posted 7 years ago

We always try to give the best services to our customers but sorry for inconvenience caused this time, will take care in future purchase.

Posted 7 years ago

“The only real reason to buy from Creation Watches is their prices which, on first glance, look cheaper (by a decent margin) than their competitors. Despite being shown in your own currency and included with 'free' shipping, all giving a sense that the 'price you see is the price you pay', IT DOES NOT INCLUDE IMPORT DUTIES! Add 20%+ to the prices and they are then not at all competitive. When I queried the large bill I received from DHL, they said that this wouldn't have happened if they had sent it via another method (so why on earth did they choose to send it DHL?! And, having looked into this claim, it simply isn't true), and their prices were still cheaper than their competitors. This claim is also untrue. If this were a UK business action would be taken against them. Until they make it plainly clear what the TRUE value of their watches is, I would strongly encourage you not to buy from them. They are effectively doing business through misrepresentation.”

Helpful Report

Posted 7 years ago

All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method. While placing the order please leave a comment regarding the shipping method or you can email us informing the same.

Posted 7 years ago

“Watch was OK, but would be nice to see an advise about taxes that must be paid when it arrives to Europe. I paid more than 100€ so, I will never buy again in this web.”

Helpful Report

Posted 7 years ago

We understand you have paid more taxes but customs charges as they are imposed by the customs of the buyer’s country. All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. However, even with the import duties please let us assure you that you have saved substantially compared to the retail prices for the same watch." For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method.

Posted 7 years ago

“NUNCA MAS CREATION WATCHES Y DHL 40€ POR UN SIMPLE TRAMITE, MAS EL IVA QUE TE LO VAN A PARAR SI O SI CON DHL POR QUE ES SU NEGOCIO TOTAL 86€, ADEMAS SI ELIGES EL ENVIO LENTO CREATION WATCHES TE COBRA MAS, PRECISAMENTE PARA QUE PASES POR CAJA, UNA VEZ AQUI ADEMAS DE SALIRME TE QUEDAS SIN GARANTIA PÒR QUE COMO LO ENVIES A SINGAPOUR TE SALE LA TORTA UN PAN, ADEMAS UN TAL RAUL AMENAZANDO DE QUE SI NO PAGO ME QUEDARE SIN RELOJ Y SIN LOS 86€ DE ADUANAS COSA QUE EN LA WEB PONE QUE SOLO SERIA EL ENVIO DE VUELTA. Y ADEMAS ME HE QUEDADO SIN REGALO PARA MI HIJO POR ESTAR PARADO EN ADUANAS 10 DIAS. COMPRA EN ESPAÑA, TE SERA MUCHISIMO MAS BARATO!”

Helpful Report

Posted 7 years ago

All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. We regret for inconvenience caused, will take care in future purchase.

Posted 7 years ago

“En dos ocasiones he tenido que pagar el IVA más el despacho de DHL y todo esto sin avisarme . Sorpresa la mia cuando el mensajero me dice que debo pagar €40 adicionales a lo que ya pague por el reloj o no me lo entrega. Como digo es la segunda vez en dos meses que me sucede esto.”

Helpful Report

Posted 7 years ago

Customs charges or import taxes are imposed by the customs of buyer country for importing the goods from other countries. All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website.

Posted 7 years ago

“The £157 watch was fine. The additional £49 VAT surcharge was NOT fine. There was nothing in the documentation to say that this was owed: shipping costs were stated as £0. There was no warning at all that a further 31% cost would be added to the watch ON THE DOOR. The delivery man would not deliver the watch without payment. Regardless of how much I saved on the watch itself, it is completely outrageous not to warn the customer in advance and an extraordinary way to do business which guarantees this customer will not be returning.”

Helpful Report

Posted 7 years ago

All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. Customs charges are imposed by the customs of buyer country for importing the goods from other countries. The shipping fees are paid by us but Import duties or taxes are always the responsibility of the buyer.

Posted 7 years ago

“Do yourself a favour, and go buy from a local shop, you will get the watch you want, and most likely will be cheaper. "Free postage" is nothing of the sort. you will pay.”

Helpful Report

Posted 7 years ago

All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method. The shipping fees are paid by us but Import duties or taxes are always the responsibility of the buyer.

Posted 7 years ago

“So called free delivery, cost me £29, the watch was only £90, and when I checked, at that cost it should have been duty free. Won't use Creation or DHL, again ever.”

Helpful Report

Posted 7 years ago

All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method. Customs charges are imposed by the customs of buyer country for importing the goods from other countries. The shipping fees are paid by us but Import duties or taxes are always the responsibility of the buyer.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Iown Reviews