Login
Start Free Trial Are you a business? Click Here

Iown Reviews

4.3 Rating 1,759 Reviews
83 %
of reviewers recommend Iown
4.3
Based on 1,759 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Iown 1 star review on 10th August 2024
Anonymous
Iown 1 star review on 10th August 2024
Anonymous
Iown 1 star review on 20th May 2024
Anonymous
Iown 5 star review on 23rd September 2021
Cristian Lovera
Iown 4 star review on 20th September 2021
Chris FP (Hampshire UK)
Iown 5 star review on 28th August 2021
Anonymous
Iown 5 star review on 16th August 2021
John Azariah
5
Anonymous
Anonymous  // 01/01/2019
I bought a Citizen watch for 65€. The quality is very poor, I wouldn't have paid more than 10 euros if I saw it before buying. In addition, it was written dow the item that it was sent in the original watch box and I received it in a bag. I contacted the customer service, which answers fast but doesn't want to resend the box or give a partial refund. I am so disappointed with this website and would not recommand it to anyone. J'ai acheté une montre citizen pour 65€ mais vu la qualité, je n'aurais pas pyé plus de 10 euros si je l'avais vue avant d'acheter. Le vendeur dit envoyer la montre dans sa boite, or je l'ai reçue dans une pochette. J'ai contacté le service client qui est réactif mais pas coopératif : ils ne veulent ni renvoyer une boîte, ni rembourser partiellement l'article. Je ne recommande ce site à personne, très déçue (c'était sensé être un cadeau de noël, raté !).
Helpful Report
Posted 7 years ago
Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. The Original boxes are heavy and SingPost service does not allow sending watches with the heavy boxes. Since package gets heavy because of which there is a possibility of that package getting stolen. We recently faced this kind of issue with lots of shipment and therefore to protect your order we have sent it without box. We do not ship separate box.
Posted 7 years ago
Absolutely terrible customer support and business ethics. My order got stuck during delivery and for almost 3 months (promised delivery time was 2 weeks) they didn't even try to find it until I found out myself that it was damaged and was waiting for seller to contact the mailing service. Which they didn't even when I made a dispute via PayPal and asked them to return me the money since I was not getting the item. But the reply was basically please wait some more. And when I escalated the dispute into a claim at PayPal and it was judged in my favor, CreationWatches.com appealed the decision to deny me the money. As of this writing, judging by the status on the package tracking site, the package is still stuck at somewhere at mail. Don't buy here unless you want to waste your time and money.
Helpful Report
Posted 7 years ago
We are very sorry for the delay. We have sent a reminder to SingPost in order to have an expedite update. We will keep in touch with you in regards with this concern. Please do allow us some time more in this.
Posted 7 years ago
do not buy from these guys as per another review - creationwatches declares the value of the watch to DHL, which will claim the customs fees. To take into account before buying on their site. :-( they are no cheaper than anywhere else
Helpful Report
Posted 7 years ago
All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. However, even with the import duties please let us assure you that you have saved substantially compared to the retail prices for the same watch." For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method.
Posted 7 years ago
Warning, now creationwatches declares the value of the watch to DHL, which will claim the customs fees. To take into account before buying on their site. :-(
Helpful Report
Posted 7 years ago
All countries levy import duties which the customer has to bear. This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html ), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. However, even with the import duties please let us assure you that you have saved substantially compared to the retail prices for the same watch." For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method.
Posted 7 years ago
Absolutely the worst - do not buy from CreationWatches.com! Promised next day domestic delivery (Singapore), and 3 days later, still no watch delivered! Customer service is utterly appalling and absolutely infuriating! This company has no number to call (the numbers listed for Singapore and Hong Kong are fake) and a PO Box in Singapore as its address - makes me wonder if this company is going disappear the next day?! Will never buy from CreationWatches.com again!
Helpful Report
Posted 7 years ago
Sorry for delay but since you placed order on Saturday there is delay in Shipment. As per our policy we ship all order placed on weekend on Monday.
Posted 7 years ago
They cancel my order PLACED THREW THEIR WEB SITE after I WAS CHARGED IN MY CREDIT CARD, THEY ASK ME TO A PROOF OF IDENTITY THEY CLAIMED ITS FOR MY PROTECTION.....SO I send them my medicare card to prove my identity which seems that was not good enought I did not want to send them a copy of my driver licence or passport since I was afraid of theft identity since they already had my credit card information I live in Canada,
Helpful Report
Posted 7 years ago
Received a broken watch that I could return for repair. I have been waiting for almost a year and still did not receive it back. Very poor communication and no feed back. None of the waranty claims or return policies on the site are met.
Helpful Report
Posted 7 years ago
I ordered a watch from Creation watches, which arrived nice and fast. When I opened the outer packaging I noticed that it was not in a Seiko box. When I ordered the watch I did select to receive one and I thought I'd payed for one, later I found out that I hadn't. Something somewhere had gone wrong. I have found the service to be very poor. I've said I'd be happy to pay for a Seiko box, so I can't see the problem. The response I keep getting is that I've not paid for one.
Helpful Report
Posted 8 years ago
Sorry for inconvenience but you can check order confirmation email that you received, you have not place order for Seiko box while placing order.
Posted 8 years ago
Buyers from India: Beware that you will have to cough up additional money in the name of Customs Duty (yes this is mandated by Government and the seller has nothing to do with it). But it is not mentioned in the product pages. It is in FAQs etc. So be careful while planning your budget.
Helpful Report
Posted 8 years ago
Iown is rated 4.3 based on 1,759 reviews