Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“Very disappointed of the whole experience. I ordered a G-SHOCK CASIO watch (GSG-100-1A3) for 156€ and at the local post office in Greece (ELTA) I had to pay an EXTRA 73€ to receive it!!!”

Helpful Report

Posted 5 years ago

Dear VASILEIOS, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“i payed a watch 81 euros and i had to pay 34 euros for excise duties”

Helpful Report

Posted 5 years ago

Dear Corinti, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Do not buy from this sealer, will send you a difect watch then you will pay all the cost of the shipping and alot of wasting time !!!!”

Helpful Report

Posted 5 years ago

Dear Steve, We always try to give best service to our customers. We regret for inconvenience caused this time, will take care in future purchase and try it never happen again. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Good watch and fast delivery. But 1 day after i received the watch i got an email from customs that said that i needed to pay around 65 dollars in vat and customs. The former reviews did not suggest that this could happen nor did creationwatches write anything about this on their site clearly. I am disappointed.”

Helpful Report

Posted 5 years ago

Dear Axel, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Ordered and paid on 30/11 for a swatch watch which on line said 10-14 days delivery then you said upto 5 weeks. Never got and I want a refund and your ignoring my emails. This is fraud”

Helpful Report

Posted 5 years ago

Dear Customer, Our shipping department is investigating this along with the courier company. Please allow us a few days to sort this out. We thank you for your patience. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Good level of prices, but higher cost due taxes, then not saving if you compare the cost for example with Amazon, then this will be my last purchase because in total not competitive prices.”

Helpful Report

Posted 5 years ago

Dear Jose, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“hi team 1) I received a watch of 60 $ whith DHL and I had to pay 35 euros of taxes !!! 2) the watch i received did not work - perhaps a pb of battery - I don't know. but I am sure of one thing : I will never buy watches on your web shop again !!!”

Helpful Report

Posted 5 years ago

Dear LICHA, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. We regret for the inconvenience caused, if you are not happy with the watch you can return us.We have 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I received the watch but there is no invoice as well as warranty card in the box”

Helpful Report

Posted 5 years ago

Dear Maya, Please check, it is an international warranty card or a warranty sticker with the date of purchase will be pasted on the last page of the instruction manual of your watch. We always try to give best service to our customers, we regret for the inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I have purchased six watches this year from Creation Watches. The last two watches I received had problems. One had a dead battery. The second had been used and the bracelet had scratches on it. I had purchased all but one of these as presents and I was unable to give the last two as gifts. Creation suggests that I take the scratched bracelet to a Citizen service centre for repair. Without any offer to cover the bill.”

Helpful Report

Posted 5 years ago

Dear Michael, If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. We always try to give best service to our customers, we regret for the inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“"Dear Anonymous, We always try to give best service to our customers, will take care in future purchase and try it never happen again. We have already reshipped you the correct watch box. As per the tracking your box has reached at destination post, Could you please check it with your nearest local post to get the package. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally" This does not solve the problem. The problem is YOU SENT THE WRONG BOX ALREADY. I PAID TAX AND FEES ON A BOX I DID NOT ORDER. I don't care about the future, or the new box any more. I wont bother buying from you any more if this is how you treat people when you get something wrong! Do I have to take legal action against you to claim the money I wasted back? I am not asking you to do something impossible, you just need to take responsibility for YOUR ERROR. Let me tell you that I have not received the new box, or the box for the Citizen watch I bought either. So to make it very clear: 1. I bought two watches a Citizen and an Orient each with a box. 2. I received a Seiko box. 3. I had to pay tax on the Seiko box I did not order. 4. I received the Citizen watch and the Orient watch, and paid tax, no problem. 5. I have not (yet) received either a Citizen box or an Orient box, big problem. 6. I have contacted you Sally and Vanya many times and neither of you want to sort this out properly. 7. you continue to make excuses and try to frustrate me enough to give up, I WONT. 8. You can resolve this by refunding £40GBP. 9. Your next response needs to be "yes we will refund you" 10. If not I will not buy any more watches from you and I will happily tell everyone who will listen not to do so either.”

Helpful Report

Posted 5 years ago

Dear Customer, We always try to give best service to our customers. We regret for the inconvenience caused. We have already reshipped you the correct watch box. As per the tracking your box has reached at destination post, Could you please check it with your nearest local post to get the package. Also, please claim for custom duties from the customs office. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“"Dear Anonymous, Our watch shipment policy is currently in line with ground realities. What we mean by that is; the customs of various countries, tend to levy import duties on watch in a box because they assume it is a new expensive watch. If on the other hand, we dispatch watch and box separately, we notice that they usually do not levy any import duty on either consignment. This works out to your benefit. Our whole intention is to bring to you, the top branded watches at factory prices – that has been our motto right from the start. We hope you will continue to patronize us. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally" Did you even read what I wrote? I know about the customs and import duties. That is not the problem. The problem is (and I was very clear) YOU SENT THE WRONG WATCH BOX. I've tried contacting you but I get the same stupid response each time. YOU DO NOT WANT TO TAKE ANY RESPONSIBILITY FOR CREATION WATCHES ERROR. I'm happy to pay tax if you had sent the correct box, BUT YOU DID'NT. Your customer service is either lazy, incompetent or dishonest, I'm not sure which.”

Helpful Report

Posted 5 years ago

Dear Anonymous, We always try to give best service to our customers, will take care in future purchase and try it never happen again. We have already reshipped you the correct watch box. As per the tracking your box has reached at destination post, Could you please check it with your nearest local post to get the package. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Good luck if anything goes wrong! Having ordered an Orient watch I was sent and empty Seiko box (really). I had to pay tax (which I don't mind) but paying tax on an empty box which is just ridiculous. Creation will not admit their mistake, and refuse to rectify this.”

Helpful Report

Posted 5 years ago

Dear Anonymous, Our watch shipment policy is currently in line with ground realities. What we mean by that is; the customs of various countries, tend to levy import duties on watch in a box because they assume it is a new expensive watch. If on the other hand, we dispatch watch and box separately, we notice that they usually do not levy any import duty on either consignment. This works out to your benefit. Our whole intention is to bring to you, the top branded watches at factory prices – that has been our motto right from the start. We hope you will continue to patronize us. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“this company not authorized dealer so the warranty is fake i did call Seiko they told me no warranty and good luck to buy a watches here. The good reviews are most likely a fake to...... I was lucky my watches work well but in the future ???”

Helpful Report

Posted 5 years ago

Dear Anonymous, Please be assured all our watches are 100% authentic and we deal only in genuine watches. All watches sold by us carry a one year international manufacturing warranty. Sometimes service centre refused to repair since purchase over internet, please let us know immediately so we will take care of repair. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Watch arrived and did not work. Sent it to Seiko who wanted to charge me more than what I paid for the watch. The watch is supposed to be under warranty but Seiko informed me that CW is not an authorized dealer - they purchase watches from other sources. CW will only give my $10 for the repair. Still trying to resolve this issue but am getting no where. Very disappointed.”

Helpful Report

Posted 5 years ago

Dear Anonymous, Please be assured all our watches are 100% authentic and we deal only in genuine watches. All watches sold by us carry a one year international manufacturing warranty. Sometimes service centre refused to repair since purchase over internet, please let us know immediately so we will take care of repair. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“It's my first time ordering from CreationWatches.com. Ordered a watch online, Dec 31, 2018. Got an email requesting to confirm the shipping address on Jan 1st. Immediately replied...there is an error on my address and I asked a couple questions in my reply. No one has replied since Jan 1st. I've sent several follow up emails to get an update, still no reply. I'm now worried about receiving my order all together. This is quite surprising considering all the "good" reviews here.”

Helpful Report

Posted 5 years ago

Dear Anonymous, We always try to give best service to our customers. Sometimes reply gets delayed. We regret for the inconvenience caused, will take care in future purchase and try it never happen again. Please be assure your watch, will reach you soon. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Lorsque vous achetez sur ce site ayez bien conscience que pour un expédition en France vous aurez des droits de douane a payer. Et pas des moindres ! Je viens d'en faire les frais, 51,50 Euros de taxes à payer pour une Seiko achétée sur ce site a 149 euros ! Bref si je l'avais acheté directement en France ou sur Amazon je l'aurais payée le même prix ;-) Réfléchissez avant de vous engager....”

Helpful Report

Posted 5 years ago

Dear ERIC, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Colissimo' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“COMPLETE THIEVES! Only buy if you are willing to throw your money away. I am a very experienced online shopper and this website is just a complete scam. Took my money. Sent me a completely different watch to the one I ordered and now want me to pay to return something that wouldn't even be worth the price of the postage, so that they can take 3 weeks to decide if I am due a refund. There is no phone number or return address on the website and the process to even get authorisation and an address to return product to is designed to ensure you give up before completing it, so they never have to worry about refunding you.... The watch I ordered was not boxed and was so completely different to the one ordered, that there is no way it was a mistake. Plus the cheap, basic watch sent wasn't even advertised on their website. Total Scam...”

Helpful Report

Posted 5 years ago

Dear Anonymous, We regret for late delivery, will take care in future purchase and try it never happen again. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Hello Order No: 10364901 when is the delivery?”

Helpful Report

Posted 5 years ago

Dear Dmitry, We TOTALLY AGREE with your assessment! On our side however, once the product is dispatched from our warehouse, we have little or no control over what happens enroute. Our research indicates that most of the delays happen at the customs office either in Singapore itself or (usually) at the destination country or at both places. We are working with our courier partner. Please be assure your watch will reach you soon. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Purchased automatic watches were with totally unbalanced movement. Measurements at authorized service center gave following results: -40 sec/day in vertical position, +10 sec/day in horizontal position. Verdict: watches need serious repair at my expense (CreationWatches is not authorized dealer, it's stamp in guarantee booklet means nothing). Wrote 2 letters to CreationWatches, asked about their recommendation what to do in this situation, but there's no any answer yet. I don't recommend this seller, even with their cheap prices.”

Helpful Report

Posted 5 years ago

Dear Dmitry, We regret for late delivery, will take care in future purchase and try it never happen again. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Customer Service is very poor. Have been trying to sort out an issue with incorrect email for 1 week. Local phone number does not work. Email are not responded to correctly. Live chat does not respond. How do I contact you to get a comprehensive response ???”

Helpful Report

Posted 5 years ago

Dear Anonymous, We do not have phone support, communicate via emails only. Please do write here for your query: contact@creationwatches.com Regards, Sally

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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