CreationWatches.com Reviews

4.31 Rating 1,018 Reviews
83% of reviewers recommend CreationWatches.com

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
95%
accurate and undamaged orders
Greater than 93%
Customer Service
communication channels
Email, Live Chat
queries resolved in
Over a week
customer service
2.43 out of 5
"Good store. I found what I wanted. Skx013. I had a watch 10 days after ordering. I still do not believe that the watch is with me. That's cool. Thank!"
Helpful Report
Posted 1 week ago
Dear Bek-Sultan,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"Great store, very good choice, low price. Shipping is good, tracking and packing, i get watches in ideal condition with warranty and documents. I am pleased with my experience with this store"
Helpful Report
Posted 1 week ago
Dear Anton,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"Two negative points... 1. The second hand stopps right between and not on the second indicators.... hmmmm, i think this must not be! 2. I miss the description, that DHL charges you over 20 EUR for handling the import duties, so the surcharge was 66 EUR, which makes the purchase highly unattractive..."
Helpful Report
Posted 1 week ago
Dear Customer,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"I don't know how they do it. I believe the watch made it from Singapore to my home near Pittsburgh, PA in three days. I'm a watch novice. So with my level of expertise, I say it's all good."
Helpful Report
Posted 1 week ago
Dear Dave,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"This is a great store. The quality of the watch is excellent! Delivery to Moscow was 2.5 weeks. The seller answered all questions. I am very grateful and will order other products."
Helpful Report
Posted 1 week ago
Dear Maria,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"Great service. I appreciate their personal concerns about your order. The product was delivered as promised and the watch works fine."
Helpful Report
Posted 1 week ago
Dear Charlie,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"This is not the first time I have ordered this store. No problems. Good service, fast shipping. Customer service responds quickly. Yesterday received Seiko Solar. All perfectly."
Helpful Report
Posted 1 week ago
Dear Vladimir,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"Bittersweet feeling regarding the purchase of this product. The price of the watch is fantastic 112€, very fast shipping even having selected the slowest and free method that was offered. But when the clock comes home ... Surprise, I have to pay € 33 for customs management. At the end, 145€ Final price of the watch, for a little more I would buy it in Amazon and also has a two-year warranty. I don't know if I will buy again through here. Any recommendations for free shipping and no customs fees?"
Helpful Report
Posted 2 weeks ago
Dear Roque,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties.

We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"The shipping is fast and the watches are packed with good protection. Will definitely buy again from them."
Helpful Report
Posted 2 weeks ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Love the watch! Price, delivery & ordering was excellent. Thanks."
Helpful Report
Posted 2 weeks ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"I placed order on Sunday and watch arrived on Wednesday. Packaging was good and I had to pay tax on DHL with insurance option. Watches comes in good condition. However, the day marking is in Arabic. picture on internet shows English wording and I expect an English version and no mention that I should be getting an Arabic version. Being an automatic watch, the watch lose 5 minutes everyday and even stopped completely on the one of the day. I wear it 8 hours plus per day. I thought there is "power reserve" of 54 hours. Anyway, happy with CW as a seller but undecided whether watch issues deserve a return for adjustment."
Helpful Report
Posted 2 weeks ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. Your watch has the option to display the date in English too - just pull the crown out gently and rotating it. The date should change to English Numbers. This procedure is also explained in detail in the
instruction booklet of your watch.

Could you please attempt the following and let us know if it worked?
Place the watch on your palm with the crystal down and slap the watch.
If this freed up the mainspring it should start keeping good time.
We are sure this will sort out the issue.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Thank you was very satisfied and will recommend and shop with again. Sincerely, Daphne Payton"
Helpful Report
Posted 2 weeks ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Price was better than anywhere on the internet, and with free shipping, it was an easy decision to make. Product was exactly as described and very well packaged for shipping. Shipping was very fast and easy to track and receive. Thank you!"
Helpful Report
Posted 3 weeks ago
Dear Rex,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Incorrect information given on website so the postage has taken 3 - 4 weeks instead of 10 - 14 days as per the information given. Also not made clear that in order to buy the original box the postage has to be via DHL. This watch was intended as a gift and will arrive too late and incomplete. Very disappointed."
Helpful Report
Posted 3 weeks ago
Dear Customer,

We would like to inform you that, from placing order till to reach you it takes approximately 3-4 weeks.Therefore, we stated as "you should receive your watch in roughly 3 to 4 weeks." Please be assured your watch will arrive in due course.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Fast and efficient, good shop."
Helpful Report
Posted 3 weeks ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Excellent company to deal with. Feedback was invaluable and product was delivered inside the promised time."
Helpful Report
Posted 3 weeks ago
Dear Dolores,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"So, long story short: I make an order, wait a week and after they send me an email saying that the order was cancelled by mistake. I make again the same order (a watch complete of box and an extra box for an old watch I have). Wait another week, pay 36euro taxes (on a 77euro total bill) to find out the EXTRA box was not there. I contact the helpdesk and they claim it's all as supposed a watch, 1 box and be happy. Now, I have the order specifications and the webpage where I bought the thing that CLEARLY state I should have 2 boxes and 1 watch, but they sent 1 box and 1 watch. I have managed helpdesks and call centers for years and am speechless for this one. 0 stars"
Helpful Report
Posted 3 weeks ago
Dear Alessandro,

As per our records, we have sent you correct watch box. The Seiko box you had paid for is the same box you have received.Please note that we ship only one box with DHL.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Perfect ! Low price, quick delivery, top product (Seiko skx007j for me). What else ?"
Helpful Report
Posted 3 weeks ago
Dear Bertrand,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Prompt delivery of item as ordered."
Helpful Report
Posted 3 weeks ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 3 weeks ago
"Excellent service. Delivery at previously arranged time was good. Well presented in original box. Watch works as per specifications."
Helpful Report
Posted 3 weeks ago
Dear Peter,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 3 weeks ago
CreationWatches.com is rated 4.31 based on 1,018 reviews