CreationWatches.com Reviews

4.31 Rating 1,018 Reviews
83% of reviewers recommend CreationWatches.com

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
95%
accurate and undamaged orders
Greater than 93%
Customer Service
communication channels
Email, Live Chat
queries resolved in
Over a week
customer service
2.43 out of 5
"I can only write a review on my experience of the delivery company, as I have yet to receive my watch, so I cannot review the company on that. DHL have delivered to my house many times, but this time it has been a nightmare!! I use a tracking app to track every package, but this package did not arrive as stated, it said delivered BUT has not been, so now, I start the process of finding out where, if any, it has been delivered. Like I said, I cannot review about the watch as I have not received it."
Helpful Report
Posted 1 month ago
Dear David,

We have raised inquiry with DHL. As we get any response from them, we will update you. Please do not worry about it.

Please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
""Très belle montre automatique avec sa boîte et ses papiers pour un prix très abordable; livraison pour la Belgique en 4 jours. C'est particulièrement rapide! Règlement des frais de douane facilités avec DHL et très facile pour le suivis sur le site de DHL. Très bonne expérience, que je vais renouveler dès que possible. Grand merci pour votre sérieux. Bien à vous." Beautiful automatic watch with box and papers for a very affordable price; delivery to Belgium in 4 days. This is particularly fast! Payment of customs fees facilitated with DHL and very easy for follow-up on the DHL site. Very good experience, which I will renew as soon as possible. Thank you for your seriousness. Best regards.""
Helpful Report
Posted 1 month ago
Dear Jean,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Fast excellent service, watch of good value"
Helpful Report
Posted 1 month ago
Dear Robert ,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"I recieved what I expected. Good price. Nice watch. Very quick delivered also. Harry"
Helpful Report
Posted 1 month ago
Dear Harry,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Great price and great customer service."
Helpful Report
Posted 1 month ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Fraud, Con, Cheat, Fake watches. Despite being watches kids size watches advertised as Adult are hence not genuine. Fake watches. Don't get involved with these CONS from India, who have hand written 5 total reviews that are used against every watch. it's a con from Singapore. Time and money wastage. On top of it these thugs didn't even pay for courier DHL fee, which I ended up paying as a release fee of £23. All fake. I hope they show some decency"
1 Helpful Report
Posted 1 month ago
Dear Lai,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties.

We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Great prices, genuine products, super fast delivery!"
Helpful Report
Posted 1 month ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"No return email for a watch which needs to be returned for refund, not happy, reporting this to visa, not going to recommend your site to anyone and let others know about this"
Helpful Report
Posted 1 month ago
Dear Robert ,

We understand you need to return the watch.

Please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Quick delivery, product as described, happy with service."
Helpful Report
Posted 1 month ago
Dear Tom ,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Good day: I leave my opinion on the purchase order No: 10414857 which included a Citizen Super titanium and a Seiko 5 Sport. I can write to you just today, because I was traveling and returned to my house yesterday, just moments ago I opened the package with the clocks. The 2 watches arrived in excellent condition, the attention I received was very coordinated and fast. I would rate them with 5 stars, but there was a problem, although the Citizen watch is working, it appears to be new, and it arrived well, its box inside is all stained, as full of fungi product of having been in a very humid place. If I wanted to sell it or give it to someone else, I could not do it because the box inside is all stained, giving the appearance of something used and dirty. Now I don't have photos to upload, but if they tell me an email, at another time I take photos from the box and send them to that email. Greetings. ********* This is a machine translation, the original Spanish text is below ************ Buen día: Les dejo mi opinión sobre la orden de compra No: 10414857 que incluida un Citizen Super titanium y un Seiko 5 Sport. Puedo escribirles recién hoy, debido a que me encontraba de viaje y regrese a mi casa ayer, hace instantes abrí el paquete con los relojes. Los 2 relojes llegaron en excelente estado, la atención que recibí fue muy coordial y rapida. Les calificaría con 5 estrellas, pero existió un problema, si bien el reloj Citizen esta funcionando, aparenta ser nuevo, y llego bien, su caja en el interior esta toda manchada, como llena de hongos producto de haber estado en un lugar muy húmedo. Si quisiera venderlo o regalárselo a otra persona, no lo podría hacer porque la caja por dentro esta toda manchada, dando aspecto de algo usado y sucio. Ahora no tengo fotos para subirles, pero si me indican un mail, en otro momento saco fotos de la caja y se las envío a ese mail. Saludos."
Helpful Report
Posted 1 month ago
Dear Sebastian,

We sincerely regret for the inconvenience caused.

Please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Watch is exactly as advertised and received sooner than expected. Will buy another!"
Helpful Report
Posted 1 month ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"The product was great. Delivery was quick. 3rd time I ordered and nothing to complain about."
Helpful Report
Posted 1 month ago
Dear Altti,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"BEWARE HIDDEN COSTS! I ordered for the first time from Creation Watches as they had by far the best prices online. The Seiko 5 I purchased was advertised at £64 (down from £134). Even though I could have got this watch from Amazon for £91. It was still a £30 saving none the less. Anyway, I actually changed my mind on the watch not long after I ordered it so tried their live chat feature in order to cancel. No answer, all day I tried, but nothing. After the first try on that morning I did send an email. 24 hours had passed and no reply. But I got an email saying the watch had been shipped, which was frustrating. Then came the additional charge. An email, and numerous phone calls from DHL stating they are holding my package until the import taxes were paid on the package. The charge was £31.50. So 49.2% of what I had paid, meaning in total the watch cost me £95.50. Another 12 hours had passed and I finally got a reply, which wasn't any help. I have the watch now, and although I am in two minds about it. It doesn't make sense to send it back as I won't get the £31.50 import tax back, and I am responsible for the cost of return shipping. So let this be a warning to anyone tempted by their misleading e-commerce. Personally, I would as most sites in this day and age, display these charges upfront on the product pages for each country and not hide it in a small sentence at the bottom of your shipping page (which doesn't even give an indication of what you might pay). All in all, a bad purchasing and customer experience."
Helpful Report
Posted 1 month ago
Dear Aaron,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this.
We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Nice price! Very fast delivery, two days to Latvia! I order second time (Invicta Pro driver and Tissot Le Locle)! Very good job! Thank you, my friends!!"
Helpful Report
Posted 1 month ago
Dear Mihails,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Best buy for your money! Fast and secure delivery. Hope they can add new models specially Seiko watches, but overall... Good job!"
Helpful Report
Posted 1 month ago
Dear David,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Fast and secure delivery!"
Helpful Report
Posted 1 month ago
Dear David,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Very fast delivery, Excellent watch, good value. I will buy from you again soon."
Helpful Report
Posted 1 month ago
Dear Carlos,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Hallo! Order Number: 10423792 The clock I got didn´t work. Customer service does not respond. I felel cheated and therefore warn other people from this company. The only thing that works is a fast delivery with a paper box and a broken clock. With angry greetings Ismet from Sweden"
Helpful Report
Posted 1 month ago
Dear Ismet ,

We sincerely regret for the inconvenience caused. Please take the watch to the nearest experienced watchmaker or service center listed in the warranty booklet. We have 30 days watch Return or Exchange policy, you can send the watch back to us.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Very good ,good price I love buying your goods."
Helpful Report
Posted 1 month ago
Dear Hien,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Took two days, Norway!"
Helpful Report
Posted 1 month ago
Dear Lars,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
CreationWatches.com is rated 4.31 based on 1,018 reviews