Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“Watch never turned up, creation refused to give refund despite acknowledging that somebody else somewhere else had signed for it.”

Helpful Report

Posted 3 years ago

“Ordered a watch on the 15th March and there has been no sign of it. Tracking number which was provided does not work. Charged for a product, which I have never received. Many attempts to get a refund all ignored. I suggest you avoid this company if you would like to actually receive your goods.”

Helpful Report

Posted 3 years ago

Dear Will, Sorry for any inconvenience caused. We always try to give the best service to our customers. We hope for your kind understanding.Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Ordered a watch from CreationWatches, waited 2+ months and it still didnt come. They dont reply to my emails.”

Helpful Report

Posted 3 years ago

Dear Juric, We sincerely apologize for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I believe they are a scam company. I’ve been exchanging emails since 18 March and finally come to the realisation I’ve been had. If you are considering purchasing from creation watches then do yourself a favour, set fire to your money. The outcome is the same but you will avoid large amounts of stress and frustration until you realise you’re a mug. If you are still considering using them, please do get in touch with me and I’ll sell you some fresh air from Yorkshire. It will arrive with you the next day post free and with no packaging to help the environment. I’ll employ sally and Vanya to deal with your rage emails once you figure out you’ve been robbed. They are really very good.”

Helpful Report

Posted 3 years ago

“Ordered a watch from creation watches, paid extra for postage and was told it would be with me soon. After about 50 days of it will be with you soon emails, I was promised a refund. Still no refund and now they won’t respond to emails. Their emails are usually vague and contain no information, just words like soon and due course but even these have stopped. I’ve accepted my money has been stolen so please do yourselves a favour and avoid this dishonest company like the plague.”

Helpful Report

Posted 3 years ago

Dear Andrew, Sorry for any inconvenience caused. We always try to give the best service to our customers. We have initiated the refund process, it will credited in due course. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Ordered a watch for £97.00 and just had to pay £45.00 import duty to dhl to get it in to France as it was sent from Singapore , be very careful you need to search this site to find any mention of this ,,,,,,very very unhappy ,,,,would not recommend to anyone , Julie Coster.”

Helpful Report

Posted 3 years ago

Dear Julie, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Ordered a watch end March and paid via Paypal. Today, May 7th still no watch. Communication with Creationwatches is poor and getting straight answers is even more troublesome. Sure, covid19 delays worldwide shipments however the parcel got lost after being dispatched from Singapore on April 4th, as there aren't any tracking updates after that date. The local postal confirmed they didn't receive the parcel yet CreationWatches expects customers to keep on waiting. For what. Customer Service, satisfaction...customer first isn't their priority. When all goes well you're good to go, when you need them to sort things out....well, you're left on your own. Keep that in mind when you buy from CreationWatches.com”

Helpful Report

Posted 3 years ago

Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. Please be assured, it will reach you soon.Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Had to re write a review. Eventually got response from admin and we're in the process of settling. But website can improve by simply adding a cancel order button. Makes it easier”

Helpful Report

Posted 4 years ago

“I ordered(10430510) a Tissot watch six months ago,I paid 368 euros só far,,no watch,no money.The watch was arrested on the Portugal border as a fake.”

Helpful Report

Posted 4 years ago

Dear Valeriy, We are sincerely apologize for inconvenience caused to you. We are currently working with team, we shall intimate you as soon as we get update. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“When FREE SHIPPING is plastered all across the website, i shouldn't expect to have to pay CUSTOMS TAX to receive my shipping. Very deceiving to have a small disclaimer at the very bottom of T&Cs page saying customer is liable for this tax.”

Helpful Report

Posted 4 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I made an order No. 10460121. Citizen Eco-Drive AT2150-51E Chronograph Cal.H504. I asked to include the original Citizen box in the order. For a box I was offered to pay $ 8. I specifically paid this amount. The clock was sent on time, the delivery was fast, but the mass of the parcel was incorrectly indicated in the customs declaration, as a result I received a warning from the customs for breaking the rules, I was forced to pay a fine of $ 14. In addition, the box that I was sent for $ 8 is not an original Citizen box, its price is not more than $ 2. I'm sorry that I met such an attitude. Creationwatches did not offer me any compensation or bonuses. Attaching photo.”

Helpful Report

Posted 4 years ago

Dear Andrei, Sorry for any inconvenience caused. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I dont recommend this company as they send me a faulty watch and to make it worst they told me to send it to repair shop instead of taking it back. I think its a used one instead of a brand new and after a long negotiation they finally refunded me. But the tax that i paid i need to apply for a refund and untill now there is no sure if i will get it.”

Helpful Report

Posted 4 years ago

“Horrible company! Don't waste your time or money. I placed an order two weeks ago and have yet to receive anything, But the money has been taken out of my bank account. Poor customer service. The don't reply to email or Facebook messenger. Dodgy!!!”

Helpful Report

Posted 4 years ago

Dear Customer, We apologize for the delay. Your order has been shipped by DHL Express Shipping. You should receive the order in 3 to 4 days. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“So far So Good. Delivered correct items within short time. Keep it up.”

Helpful Report

Posted 4 years ago

Dear Bhoj Raj, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“BEWARE, these a grey import watches from Singapore, you will have additional import duties to pay and no manufacture back up through dealers in your country. I have refused delivery and insisted on the 30 day Hassle free return policy, guess what, lots of hassle, this underlines the fact this company is not to be trusted. AVOID”

Helpful Report

Posted 4 years ago

Dear N Reeve, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. We recommend you to pay the customs taxes and receive the watch, if you haven't already. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Re : Order number -10447343 I am writing on this review page hoping for an answer as all other attempts ( phoning the Australian number , numerous e mails and attempt at live chat ) have failed with no responses back. 1) We have already paid an additional 10 % GST at check out for the watch we ordered. Will there be an import tax on top of it on delivery ? 2) Also - The delivery time of 4-5 days and being dispatched in 1-2 days is misleading. 3) If I want to cancel my order ( due to it being very unlikely to be delivered before the date I require) , do I do it by sending an e Mail ( for which I will probably get no response back ! ) ?”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for any inconvenience caused. Your order is under processing. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“The advertising of this website is very attractive. The watches are the same as on other websites. The announced prices seem to be interesting for some watches. But the final price when you receive are totally different. Sometimes it's the double because of the import tax which is not predictable. The website doesn't show the shipping country when you order your watches. The delivery delay is not respected, a couple days delay. If you don't want these problems at Christmas and the New Year, It's up to you to buy on this website or not.”

Helpful Report

Posted 4 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Seiko kinetic arrived but paid extra 32€ for import and DHL charged 12.4€ for two days keeping watch with them so west of time and money 👎👎👎”

Helpful Report

Posted 4 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“My order No.10437008 my two watch's your note sand me please sand my payment my bank Account please your Answer sand me thanks”

Helpful Report

Posted 4 years ago

Dear Muhammad, We have refunded you from our side, please check with your bank. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Fraud, Con, Cheat, Fake watches. Despite being watches kids size watches advertised as Adult are hence not genuine. Fake watches. Don't get involved with these CONS from India, who have hand written 5 total reviews that are used against every watch. it's a con from Singapore. Time and money wastage. On top of it these thugs didn't even pay for courier DHL fee, which I ended up paying as a release fee of £23. All fake. I hope they show some decency”

Helpful Report

Posted 4 years ago

Dear Lai, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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