Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,704 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,704 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the rug ordered. The color of it looked a little different online but still looks great in our den. Only other negative thing is it took over 4 months to get, but overall very pleased.”

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Posted 2 years ago

“Good selection easy to search site for size of rugs”

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Posted 2 years ago

“Ordering, tracking and delivery were perfect. Love my new rug!”

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Posted 2 years ago

“Why would I write a review before receiving the product, as the instructions point out. I’d change this and ask after receiving the product.”

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Posted 2 years ago

“Love my new Aqua rug. The quality is great. Good Customer service! 🌟”

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Posted 2 years ago

“Iwas very pleased that Rugs Done Right would match a lower price I found on another site. But I was disappointed when I learned that the rug I purchased could not be returned, as it was on clearance. I didn't read the return policy at the time of purchase (my error), but since I actually spoke to a customer rep via telephone about the price match, I think it would have been helpful for that cs rep to advise me of the "No Return" policy on that particular rug. I'm unlikely to purchase from Rugs Done Right in the future.”

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Posted 2 years ago

“Excellent service. Loved my rug and would order from them again. Rug was delivered quickly and in perfect condition.”

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Posted 2 years ago

“Rug look just like pictures on website and shipping was fast.”

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Posted 2 years ago

“Took almost four months to get.”

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Posted 2 years ago

“Initially when I was deciding on ordering from Rugs Done Right vs. another company I had a live chat on their website and was told that the rug would have been shipped out within 5 days. I placed my order on 2/9. It’s now 3/2 and my rug has not arrived. I reached out to Rugs Done Right to inquire about the status and a really nice customer service rep responded to me quickly letting me know it should have been sent out the end of last week or Monday the latest. I have received no word that it has been shipped. If I knew it would have taken 4+ weeks to receive this rug I would have chosen another company. I am aware that there are delays across the board but given the choice I would have chosen the company that would have shipped it within the 5 days. I understand that the world is volatile and at the end of the day this is just a rug but I also feel that at this expense the updates and expectations should have been more transparent. I appreciate the gal that responded to me with the status but disappointed that I had to reach out vs. being informed.”

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Posted 2 years ago

“I love my rug and it is EVERYTHING that I hoped it would be. The colors are very neutral and seem to go with everything in my home. I did have to wait an insane amount of time to receive my rug........over 10 months from the time I ordered until the time I received it. I can't imagine that most folks would be willing to wait that long, but for me it eventually worked out. Part of that was due to the pandemic, but also I "think" that there might have been some shipping errors. I did get the rug, so that is the bottom line.”

Rugs Done Right 5 star review on 28th February 2022

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Posted 2 years ago

“staff and sales team is great, however the Fed Ex delivery is unacceptable. This rug was ordered on Feb 18 and promised in 2 to 3 days. Given Covid and shipping delays, I expected it to be a few days later but the FED EX tracking is useless. I made arrangements last week for someone to receive, then dates were changed to Saturday, then Sunday at which we waited all day. - tracking shows it is here in Atlanta yet still have not received as today the 28th. I needed this for a staging. You need to change your delivery company.”

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Posted 2 years ago

“Customer service was excellent in adjusting my order - I appreciated the help.”

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Posted 2 years ago

“We were pleased with the online purchasing. We found the rug we wanted less expensive than other options. AND free shipping!”

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Posted 2 years ago

“So nice and professional. Delivery early. Thanks”

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Posted 2 years ago

“FIVE Stars for customer Service. I always received prompt, courteous responses. My rug is enroute and I can't wait to receive it. I've compared the same rug to other sites and the costs comparisons and savings from RugsDoneRight are almost 50% savings. I am so excited to receive my new rug. I will make all of my rug purchases from RugsDoneRight and will recommend to all my friends & family. Thank you! Karen C NYC”

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Posted 2 years ago

“I love my new rug! Rugs done right has been fantastic with ordering, customer service and shipping. I will definitely order from them again and recommend them to everyone.”

Rugs Done Right 5 star review on 25th February 2022

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Posted 2 years ago

“Great price!! Prompt shipping! Rug is beautiful in entryway...”

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Posted 2 years ago

“Love my rug and especially love the price/value…I’ll be back for more in the future!”

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Posted 2 years ago

“I enjoyed & was reassured by talking in person to company reps who were informed & could answer all my questions. Then the shipment came quickly from abroad and again I was surprised with the excellent service.”

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Posted 2 years ago

Rugs Done Right is rated 4.2 based on 2,704 reviews