Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful rug at a much lower cost than the exact same one thru Amazon. Excellent customer service when I text chatted to check up on delivery date.”

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Posted 2 years ago

“I love this rug! It arrived quickly and is just what I wanted. It appears to be of very good quality. I was happy with the pricing, as well. RugsDoneRight will be my go-to place for rugs!”

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Posted 2 years ago

“The rug was thicker than I thought, so that was a plus! I was afraid it would be shiny and it was not. All in all the color and quality were spot on!”

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Posted 2 years ago

“Love my rug! Customer service was quick to respond and provide me the status of my order. Great purchase!”

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Posted 2 years ago

“I have yet to receive my order (other than the magnet for under the rug). would love to know status”

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Posted 2 years ago

“Beautiful rug.”

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Posted 2 years ago

“My experience was an easy one. Website was easy to navigate around. Thank You, Dawn”

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Posted 2 years ago

“Excellent customer service. Ordered a runner that took months to get. Rugs Done Right was superb at keeping me informed and ensuring I received this runner. I tried through other companies, as it matched an area rug. They were the ONLY company who delivered!”

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Posted 2 years ago

“Very helpful customer service”

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Posted 2 years ago

“Just getting a sample for now. But Jamie helped me like I was buying the largest of floor cloths… which I hope I will be doing next week.”

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Posted 2 years ago

“I replaced my previous rug after 15 years of use because it had lost it’s plushness. I bought the same rug because I loved the vivid colors. My new one is acceptable, but it’s disappointing that the colors are not as bright as my old one.”

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Posted 2 years ago

“Ordering process was very simple and effecient.”

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Posted 2 years ago

“Your service team has been very responsive and friendly but the buying experience was very bad. We ordered and paid for a rug in February 2021 and after many delays we were finally told in February 2022 that the rug had not arrived and was not being made any time soon do we settled for a second choice. If I were the owner, I would not have charged my customer and made the manufacturer absorb the cost. You were lied to multiple times by the manufacturer”

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Posted 2 years ago

“So far, so good although I haven’t received anything yet”

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Posted 2 years ago

“Customer service was very responsive in answering questions. Love my rug I ordered and would definitely order from them again”

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Posted 2 years ago

“Was told rug in stock and shipping would be in 2 days, still not shipped day 6”

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Posted 2 years ago

“Even though the rug took a long time to arrive, the customer service was wonderful and the rug is gorgeous!”

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Posted 2 years ago

“I had to wait almost 5 months for my rug to arrive but I knew going in it would take a while. This was due to the rug I was ordering and not to RugsDoneRight. When ever I messaged to check on the rug, they got right back to me which I appreciated greatly. If I need to purchase a rug in the future, I will again go to RugsDonne Right. They provide quality rugs and quality service.”

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Posted 2 years ago

“I ordered a rug and it said it would be delivered in 2-3 months. I tried to cancel it within 36 hours of placing the order and it already shipped and they weren’t very helpful in trying to get it resolved. Currently waiting to hear back from the returns department. I just don’t understand why I was told it would ship within 2-3 months if it is preparing for shipment immediately. Lack of transparency is frustrating. All I want is to have a prepaid return label issued and not to have to deal with this.”

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Posted 2 years ago

“Great selection, best price after searching on several different sites.”

Helpful Report

Posted 2 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews