Rugs Done Right Reviews

4.2 Rating 2,705 Reviews
78 %
of reviewers recommend Rugs Done Right
4.2
Based on 2,705 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Rugs Done Right Reviews
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Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022
JOSEPH BELAJ
Rugs Done Right 5 star review on 19th April 2022
RAMONA EADENS
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 6th April 2022
Kelli Click
152
Anonymous
Anonymous  // 01/01/2019
You promised me the rug I love and delivered on your promise. Love it Thank you
Helpful Report
Posted 2 years ago
Pleased with the look of the rug but there are two spots where the rug will not lay flat. Been trying to put some weight on them to get it laid down but not working. So overall not pleased with the rug.
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Posted 2 years ago
Huge selection! The rug came quickly and it is lovely.
Rugs Done Right 5 star review on 3rd February 2022
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Posted 2 years ago
"Liz" IS RugsDoneRight! Despite waiting near half a year for delivery of your ship's container of Momeni rugs, whenever I'd check in with Liz, we'd get a response within hours. The wait has been excruciatingly long. Both rugs should be here by Friday. Please let Liz know how much we appreciate her support. (No need to post.) Will send Liz some photos when the rugs are in place. Thanks, STeve
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Posted 2 years ago
I ordered my rug on October 15, 2021. I never heard a word, after the confirmation, until the rug was being shipped, at the end of January. It would have been nice if I had received some word during that time, just to let me know that the order was still in process. Otherwise, no problems. I’m waiting for the rug to arrive at this time.
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Posted 2 years ago
I am not pleased with the rug. I requested to return it but was denied and I was told clearance rugs cant be returned. The website doesn't give a pop-up warning or anything to acknowledge that you cant return a clearance rug. Most items are marked clearance so it feels like a trap. I was told I should have read the "fine print" on the return policy.
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Posted 2 years ago
The people I spoke to were always exceptionally knowledgeable and very customer focused. The information I got about delivery dates was accurate. I ordered these rugs from different company in August 2020. In October, I was told the rugs were discontinued and my order was canceled. After calling Rugs Done Right, I learned the rug was NOT discontinued, and it’s on it’s way to me now!
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Posted 2 years ago
Great price, super-fast delivery, love my rug. Thanks!
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Posted 2 years ago
The rug is absolutely beautiful. We had a shipping issue, no fault of RugsDoneRight, but they jumped right in and redirected it so we could still receive the rug. I couldn't be more pleased with my purchase!
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Posted 2 years ago
Lisa from the beginning was very professional and willing to help with any request that we had. Not to mention that even when she had to get more answers; she get back to us in no time and was willing to help us with anything we caned for. We would highly recommend working with this company!!!
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Posted 2 years ago
I received the rug. Look GREAT. Nice quality, better price than in local stores here. Very happy with the quality, the price and the delivery. Looking for new purchase from RugsDoneRight
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Posted 2 years ago
Prompt service! Good communication!
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Posted 2 years ago
Well, we ordered our rug on Sept.5th and it is just now, Jan. 29th on it's way to us. We verified it was in stock prior to ordering, then never heard from anyone for two weeks before we initiated contact to find out the shipping status. The reply was "oh, let us check with the warehouse". Then, "oh gee, someone came and bought the only one that was in stock." Hmmm, smoke and mirrors. Then the rug had to be woven in Nepal, which is fine, just be honest in the communication! No one initiated any contact with us to be proactive, we had to do all the legwork to keep track of the order. Not impressed!
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Posted 2 years ago
Everything you have done so far is first class!
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Posted 2 years ago
The rugs from my first order arrived today in perfect condition. Quicker than I expected. Thanks!
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Posted 2 years ago
They had what I was looking for. The price was fine. It was shipped in a timely manner. I would definitely order from them again.
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Posted 2 years ago
Both the online and customer service phone person experience was effortlessly wonderful. What received the rug we wanted smoothly.
Rugs Done Right 5 star review on 27th January 2022
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Posted 2 years ago
easy fast service
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Posted 2 years ago
Received my runner yesterday and the pad today Very pleased with my purchase. Looks great This is the third rug I have purchased from you guys and they Have all met and exceeded my expectations
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Posted 2 years ago
A pleasure to work with, offering a good price on a beautiful rug that was delivered much earlier than expected.
Helpful Report
Posted 2 years ago
Rugs Done Right is rated 4.2 based on 2,705 reviews