Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

Write Your review

Tell us how Rugs Done Right made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the rug material, but I ordered light blue. They looked light blue in the picture, but they look grey when they arrived here.”

Helpful Report

Posted 4 years ago

“I ordered a rug March 3, 2021. I emailed your company March 15, 2021 requesting an approximate shipping date and was told it would be 4-6 weeks longer. My complaint is that I had to reach out to you for my order status. I feel your company should have corresponded with me about the delay. If I had known it was going to take 6 weeks to get my rug, I would've ordered elsewhere. It's good business for the company to keep their purchasers notified and/or updated on their items. I've been notified today, April 16, that my rug has been shipped.”

Helpful Report

Posted 4 years ago

“It took a very long time to ship, but costumer service contacted me many times to update me.”

Helpful Report

Posted 4 years ago

“The website worked fine, but after-purchase support and updates on delayed shipments could have been miuch better. I had to write in for updates on a couple of occasionds, always receiving a new delivery date. While the custoner servicde support staff was always couteous, kind and generally helpful, it would have been better service if I had been informed when when delivery dates were missed. Came very close to cancelling the order.”

Helpful Report

Posted 4 years ago

“Although the prices were very good and the rug quality and appearance are excellent, my rating is based on the delayed delivery and lack of communication about my order. The order was placed in October with an expected delivery date of November. I was not contacted about any delay so I initiated the contact. It was only then that I was informed that due to the pandemic, the rug delivery would be another 6-8 weeks. After that timeframe, which was now the end January, I once again heard nothing. After initiating another contact, I was informed the rug would be shipped in 2 weeks. It finally arrived the first week of February. The process was very frustrating due to the lack of communication, but the product is lovely.”

Helpful Report

Posted 4 years ago

“Fine company, a little slow on the initial order status but very prompt once I inquired about my order.”

Helpful Report

Posted 4 years ago

“Charged me for safe rug delivery when I did not order it.I called and no resolve to reverse the charges.Put on hold, then they hung up on me.”

Helpful Report

Posted 4 years ago

“Love my new rugs for my kitchen. Vibrant colors and soft under the feet. A tad concerned because they seem to be shedding/pulling and only had them a couple of weeks.”

Helpful Report

Posted 4 years ago

“Love the design but not sure about the piling ? It did take forever to receive but finally it arrived”

Helpful Report

Posted 4 years ago

“I still haven't received my rug in the mail!! Help!!”

Helpful Report

Posted 4 years ago

“I have not received the rug. I was told when I placed the order it would arrive before Christmas which was not necessary at all but set my expectations to receive it in late December. I had to pay before receiving the merchandise which is not ideal. When I inquired about the order online I was updated within a couple of days mainly told to be patient...but in a courteous fashion. The final time I inquired I was told it had been shipped. We’ll see. The website was user friendly.”

Helpful Report

Posted 4 years ago

“I don’t have my two orders yet? I am waiting on two cushions which were ordered before the holidays”

Helpful Report

Posted 4 years ago

“Color is grey/beige not almond. Still waiting for a major fold line to fall out”

Helpful Report

Posted 4 years ago

“Everyone there kept telling me my order will ship the middle of January then was told 7 to 8 weeks when I ordered i received them last week seems no one knows what's going on there will not order from here again”

Helpful Report

Posted 4 years ago

“I have submitted a cancellation form yesterday. I hope someone could help me out.”

Helpful Report

Posted 4 years ago

“If the price seems too good to be true, it usually is...remember that. You get what you pay for.”

Helpful Report

Posted 4 years ago

“I ordered two orders on the same day and only one has shipped. 😞”

Helpful Report

Posted 4 years ago

“I have asked this question to you before. I ordered my rug before I need it in April. I have not unwrapped it nor will until April. If I’m not happy at that time, April, may I return at that time?”

Helpful Report

Posted 4 years ago

“It took a while to ship. It’s too short! I’m not sure if I will be able to use it or not! I may have to order another and piece it together. My hallway is longer. I’m not sure if it was a good idea to order a rug online!”

Helpful Report

Posted 4 years ago

“The rug was not the same color in the picture Thanks for returning”

Helpful Report

Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews