Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rugs were expensive for poor quality rugs”

Helpful Report

Posted 5 years ago

“I ordered my rug 4+ weeks ago and just contacted customer service to try and get an update as I had received NO communication. Was informed it is STILL out-of-stock (which I was never told before that it was out-of-stock) and would arrive in approx. 5 more weeks. Customer service was very prompt and polite in their response, but I would have appreciated some automatic communication rather than having to wonder, worry, and search for answers. Will comment on the rug if/when it arrives!”

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Posted 5 years ago

“Excellent product and exceptional pricing.”

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Posted 5 years ago

“After years and years of online shopping I can honestly and happily say that Rugs Done Right has the very best customer service I’ve ever experienced. It makes me want to buy lots and lots of rugs!”

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Posted 5 years ago

“My new carpet is beautiful. It works perfectly in our master bath. It's looks exactly as I viewed it online.”

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Posted 5 years ago

“Beautifully done rug. Shipped very quickly and well packed. Would definitely order from them again. I love being able to see in my own room online.”

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Posted 5 years ago

“Rugs Done Right is awesome! I ordered a rug on Friday, December 20 and hoped to have it by Christmas Eve. I did an online chat with a customer service rep and was told I would receive the rug by the 24th. I received the rug around 9:30am on Monday the 23rd! Thanks for completing my living room before my company arrived for Christmas!”

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Posted 5 years ago

“rugs I bought were to ship out in 2 to 3 days...still waiting over a week later. Party tonight and I sold my other rug. Now no rug in my room. Should have bought from another site.”

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Posted 5 years ago

“Outstanding customer service. It was out of RDR control when the manufacturer did not ship as anticipated but RDR customer service quickly checked on the order and gave me updates on the anticipated ship dates. CSR always very polite.”

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Posted 5 years ago

“Customer Service is exceptional. They answered my emails within 24 hours with a person not a robot.”

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Posted 5 years ago

“Outstanding selection of rugs for all styles and budgets.”

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Posted 5 years ago

“Ordered 2 rugs November 30. Got confirmation then heard nothing more. Emailed company December 12, rugs out of stock and would arrive in 2 weeks. They didn’t and I contacted company again January 7. I was told they are arriving today.”

Helpful Report

Posted 5 years ago

“Be more proactive in communication with customers on where their order stands. I had to inquire twice on my own after placing my order on 12/7/2019.”

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Posted 5 years ago

“Have not received my order after 2months, gave an alternative carpet to replace my order and never heatd back , my money has been deposited in your bank for all this time and still I have no carpet, poor service.”

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Posted 5 years ago

“Quick service. Rugs are beautiful and feel great under bare feet”

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Posted 5 years ago

“I was so please with my rug. I had the same one but just replace it as it was so old. I wanted to order another Generation rug, but the price was so much more. Called chat and received a 10% discount but no where near the price I paid. Guess I'll just wait! The service was awesome.”

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Posted 5 years ago

“Your customer service department is exceptional. Jessica and Mary have been terrific at following up on any of my shipping questions. I would highly recommend your company to anyone looking to purchase a rug.”

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Posted 5 years ago

“I ordered a sample rug, to make sure we liked, before ordering a large size that we needed. Wanted to return, but can only return toward purchase of a rug. I'm out $50 now, very disappointed!! Went to Crate and Barrel, their rug samples only $20 and they are returnable!! Won't be doing business with RugsDoneRight again!!!!”

Helpful Report

Posted 5 years ago

Unfortunately there is no return request found for your order with your email address or name. We are happy to help you with the return. Please fill out our form and we can get you the RMA.

Posted 5 years ago

“Firstly, delighted to find the rug we wanted on your site. The consultation with the online help provided the information we needed about the rug pad choice. Both the rug and the pad arrived slightly ahead of expectations, well packaged and ready to unroll! The rug looks fantastic. Thank you!”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews