RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,249 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“quick response on chat... very helpful”

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“very good service on chat today!”

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“I just asked one simple question online so I don't have a lot of experience with Rug Studio. I have not purchased anything yet I just asked a simple question.”

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“Beth was very helpful and excellent service!”

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“Great quality and selections the prices seem to be very competitive”

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“The ordering process was very easy. My item was on backorder, so I didn't get it immediately, but was kept well informed on when it shipped & expected to arrive. The rug is of good quality & looks great as expected. I am pleased!”

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“This is a dirty company. Please there carpets stink and they won't take them back when you send it back to them.”

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“Easy transaction, gorgeous rug. Shipping to Canada was simple through MYUS Address.”

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“Received first rug, damaged severely. Transport took it back with them. Received replacement, still had small area damaged but we decided to accept it as it was. Your delivery system could use some improvement. Thanks.”

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“Great customer service”

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“Great service! Rug is amazing and came super quick!”

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“Website was very helpful in reviewing and discovering rugs. I am amazed by the wide selection and variety. Katie was very helpful in the chat session answering any questions I had regarding my selections. Overall a very good user experience. Thank you.”

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“I love the rug I picked for my bedroom”

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“Very helpful”

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“A great shopping experience and beautiful rug”

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“Katie was so helpful. the online support was immediate and awesome . She was able to help me figure out the right size, timeline and cost to meet our needs.”

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“Excellent. Katie answered my questions about rug pads quickly and even checked for extra discounts.”

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“The quality of the two rugs I purchased as well as the client service was excellent! This was my first purchase! I will always use RugStudio!”

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“customer service was prompt and they found me what I needed”

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“We absolutely love your selection of rugs and have bought several. Great service and quality... Keep up the good work!”

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RugStudio is rated 4.9 based on 3,249 reviews