Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,940 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Badly damaged the bricks surrounding the new window they installed due to removing the existing one with a SLEDGEHAMMER! They even sent an engineer to do a report and he stated it's the worst example hes ever seen! Safestyle trying everything not to take liability and fix the damage. Refusing to discuss with me and show me evidence they claim they have that absolves them of liability. This has been going on for almost 2 months now. Literally shocked at how unethical this company is, particularly due to the size of the company. Their contact centre staff are rude and remarkably unhelpful. Working my way through their complaints process up to their CEOs office but have little faith. Contacted the Glass and Glazing Federation to conciliate but suspect I will need to take legal action. Safestyle - please take a good look at yourselves and treat your customers with respect. You have damaged my property and refusing to fix it. Disgraceful. DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Shocking service! altogether 120 minutes on hold to talk to anyone, to then be told 4/5 wks until a service engineer can come out, and they will ring me in the morning and give me a time, leaving me having to wait in all day! Since installing the bedroom window which has never been able to close properly leaving a gap to let in a draft! Bad enough they got the measurements wrong in the first place,and I had to wait 6 wks for a new window to be made up by the manufacturers after 1st instalment, had to continually chase them up to find out when they were going to fit my window as I had to take the day off and work around them, no communication or apology, just a very rude man saying it is what it is! Quick enough to take the money, however the after service is appalling!”

Helpful Report

Posted 5 years ago

“ABSOLUTELY TERRIBLE SERVICE, LACK OF COMMUNICATION WITH THE CUSTOMER, AND MOST IMPORTANTLY THE FINISH WAS ATROCIOUS AND IT ACTUALLY MADE US DEPRESSED, OUR HOUSE DID NOT LOOK RIGHT AND THEY DID NOT DO ANYTHING ABOUT IT UNTIL TWO AND HALF MONTHS LATER!!!! I STRENUOUSLY DO NOT RECOMMEND THIS COMPANY”

Helpful Report

Posted 5 years ago

“They can send a sales person out the same day of you contacting them but it takes over 1 month to send out a service person to fix any problems. Very poor after service.”

Helpful Report

Posted 5 years ago

“Travelled all the way from Cyprus to supervise the installation of new windows to be told the fitter has not turned up to work!!! Avoid!!!”

Helpful Report

Posted 5 years ago

“Bizarre pushy sales people. Would only talk to me if my husband was present. They also offer discounts for positive reviews on trust pilot etc, that's why their reviews aren't too bad over there. 😂 😂”

Helpful Report

Posted 5 years ago

“If you want to pay through the nose for a door that comes discoloured Fitted to a poor standard and warps after a week These are the people you need to talk to Just don't expect anyone to bother with you once you hand your money over”

Helpful Report

Posted 5 years ago

“Came to the house to give me a quote then told if I didn't make my mind up today ,he wasn't going to give it. Manager would ring me next week with a quote. You already missed out today's price is best .if you like I'll come back when your wife is here I'm not opening my lap top unless you make your mind up today .pushy and arrogant .if your serious about windows you would say yes today.dont even know what price is so not going to untill all quotes are in don't go near them unless You want a fight”

Helpful Report

Posted 5 years ago

“Sales rep for Safestyle was more interested in talking about himself at length (2hrs in all) than my, the customer's, requirements. All the usual balmes the tablet, then phone the office nonsense, even asking me to speak to his colleague on the mobile. They won't email me a quote despite saying they're price match-how does that work? Insistence on spouse/partner being present is so outdated and annoying-i got asked 3x. In all, an odd experience like having a relative to visit for coffee and then you can't get them to leave. Definately not confident about using Safestyle and will look for local quotes/recommendations.”

Helpful Report

Posted 5 years ago

“poor service Absolute disgrace as to how they handle complains. Their salesman stated how their porch frames/doors are at the top range in terms of safety/security and requires great effort for any break in. Convinced, we pay over £1500 based on the fact that we were getting high secure porch with no mention of the locker being only a stander lock (lever -lever). The door was fitted poorly - after 2 week someone was available to attend and have the door readjusted it wasn't till then when their own engineer pointed out that they should have fitted a more secure locker (EPS locks) and advised that we call the customer service regarding this - they were NOT helpful and held on the fact that it was already fitted and that we'll have to pay for what they should have fitted in the first place. The salesman should have made it clear that the lock was going to be a stander one. We feel deceived by them and will never consider them for our conservatory. will have to look else where.”

Helpful Report

Posted 5 years ago

“Badly fitted patio doors leaked and ruined our oak laminate flooring.. fair enough they came out and fixed this ,with instructions to get estimate for repairs to the flooring.. A local company came out and estimated for sanding and refinishing the floor. Mr safestyle then started to wriggle out by offering only 35 percent of the price of the estimate by trying to say they only damaged part of the floor.. Ridiculous!!! You can't sand one third of the floor and refinish and expect it to match.. This needs to be done properly, I want our floor back to how it was before their cockup.. Been going on ages now, small claims court next... Not putting up with their arrogance and delaying tactics any more.. Stay well away from these cowboys”

Helpful Report

Posted 5 years ago

“Stay well away, when the sales man came out we told him that we wanted gold diamond fanlight that matched our front door and patio door. We also paid extra for three diamonds instead of one, so this was agreed. But when it came on the day of installing the windows we notice the fanlights wasn't in gold but in lead, being it was on a bank holiday we couldn't phone the head office to complain, so when we did phone head office they told us they don't make diamond fanlight in gold but only in lead, so we told them that wasn't told to us at the point of sale that the sales person had lied to us just to get a sale head office just ignored our complaint and wouldn't listen to what we were saying, they were just repeating they don't make them in gold and that was that . We have written to them on their online complaint service in which they have totally ignored, and the same with Martin Lewis resolver, and the same again they have totally ignored our complaint. So please you have been warned don't be fooled with this company.”

Helpful Report

Posted 6 years ago

“We have had the same issues like other people with the salesman at the house being pushy and trying the hard sell over pricing the windows then called someone to say they can do it at half the price We told the salesman that we had other people coming to the house to give us quotes and he started being unprofessional and rude. He took 2 1/2 hours trying to get us to sign up and agree. But they was no way we were going to agree to anything.”

Helpful Report

Posted 6 years ago

“STAY AWAY! Be aware! They are so pushing, the guy who came to give a quote did not want to leave my house when I refused to accept his quote, became rude and very pushy. Said he lost his time and £85 for doing quote for the company. I said as far as I know quote is free with no obligation. But he refused and said that the price for job was so high and he knows that I would never accept it - whf . So why is he giving so high quote at the first place? Then started saying how clever he is and what he knows. So unprofessional and disgusting behaviour. DO NOT use them or ask for a quote because they are going to blame you for not getting the job!”

Helpful Report

Posted 6 years ago

“Stay well away from this company. The customer service is extremely poor, they treat you inhumane. April 27th the sales representative came to my house. I should follow my first instinct and say no to this brutal company but, they gave me decent price if I would use my door as promotion for the company. I heard nothing from them after I made deposit, After calling them they arranged a surveyor who was rude and bit racist to be honest. He made a poor assessment across the board. Made very poor judgment regarding my neighbour’s property. He claimed if they install my door , it will damage my neighbours property but my neighbour had a door replacement in recent years and didn’t affect my property. My neighbour is willing to do the necessary paperwork to support me getting my new door install. Safestyle Uk went ahead and cancel my order after 4 years without helping me find a solution. The managers were very disrespectful. I am demanding a second surveyor out and some form of reasonable explanation on why I can’t get my new door install after 4 weeks waiting. I will put pictures up on their Facebook page to show clearly that my neighbour door will be fine if mine is install. -20 star is what this company deserves. Very poor standard on all levels. Very unhappy and frustrated customer because I was so looking forward to to having my new door installed by today the latest.”

Helpful Report

Posted 6 years ago

“Poor quality Poor quality door supplied, leaked in numerous places which in hand damaged my flooring. Dispute on repair to flooring has now been on-going for over a year. Safestyle expect me to compromise the design of my flooring even though the fault has come from their inadequate poor quality manufactured door......!!!!”

Helpful Report

Posted 6 years ago

“Stay away. Do not use this company. Door was fitted with damaged handle. Attempted to arrange a re install, was promised that it would be fixed but hasnt. 7 weeks on, radio silence from the company, ignoring my requests for help, ignoring my complaint email. No resolution. False promises made by several customer service people, each time "promising to call" but not doing so. I have lost all faith in this company, it has been a pain. stay clear”

Helpful Report

Posted 6 years ago

“We had our windows and doors installed last September and we have had to have installers and surveyors come out on numerous occasions to re-do the shoddy workmanship. They have no consideration for the interior or exterior. We have had our walls damaged, taken several days off work so they could come in and they left shattered glass from one of our old windows all over our lawn and rubbish in our back garden. When we mowed out lawn, it got damaged from the broken glass we couldn't see and they refused to send some one out to clear up the mess or compensate us for the mower. Great customer service guys, thanks for the added stress.”

Helpful Report

Posted 6 years ago

“I wish I could mark this as zero stars. I've never dealt with such atrocious customer service in my entire life. I called safestyle to quote me on fitting new windows and was assured that someone would be out on the date arranged. I left work early on the day of the appointment and so did my partner as they said that both of us would need to be there. 5 minutes before they were due to arrive, I had a phone call to say that unfortunately they wouldn't be able to make the appointment. I then re-arranged another appointment for a few days later and once again assured that someone would visit......They didn't!!!! No phone call to say they wouldn't be able to make it. Phoned safestyle and they agreed that this was totally unacceptable and was told i would have a manager ring me back the next day at 11am.........yep you guessed it....No phone call!! Phoned them to see why I never received a call and the guy said he would get a manager to ring me back in 2 minutes. "2 minutes sir, I promise, 2 minutes. Sit tight, I promise they will call you in 2 minutes".....well, 30mins later and eventually I get a call back. No apologies, just a call to arrange them to come out with the good old promise of a good discount. I then comically made another appointment for a few days later and once again left work early to make the appointment for a 3rd time. Yet AGAIN I had a phone call 5mins before my appointment to say sorry that they wouldn't be able to get anyone to come out at that time. He tried to get me to arrange yet another appointment but on this occasion I told him to shove the appointment up his **** and that I will be posting terrible reviews.......And so here I am! Nice how they treat existing customers!!! Had doors fitted by them a couple of years and to be fair, the fitter was **** and the door frame is cracked! I think what I'm trying to say is "DO NOT WASTE YOUR TIME OR MONEY ON THIS SHOWER OF **** COMPANY.........You have been warned!!!”

Helpful Report

Posted 6 years ago

“I orede3d a new door with coloured glass in 2 Windows. When they arrived to fit the door, they had put the wrong glass in. They said they woukd cone back and replace the glass at a later date. After trying to get in touch with them on a number of occasions no one as ever contacted me .I still do not have the correct glass !!”

Helpful Report

Posted 6 years ago

Safestyle UK is rated 3.6 based on 1,940 reviews