“Claim passed to another Company to deal with. Too many different organisations became involved and the final cost of the claim seemed to increase everytime, particularly from the car hire for a replacement car whilst repairs were slowly being carried out . Car hire cost for 2 weeks in excess of £4000!!”
“SAGA's website is very good and the simple set-up systems they have in place at the initial stage of the process are easy to follow, thus providing a very effective service at this stage. Fortunately, I have not had reason to test their actual service in dealing with claims.”
“I viewed car insurance via Go Compare in January of this year. I was very disappointed with my previous insurer (Tesco) who were quoting approximately £450 for the year. I thought that this quote was particularly high, as I am a 66 year old retired civil servant, and only do around 5,000 per year.
This was an increase of £150 from the previous year, so on perusing the Go Compare website, I decided to insure my car with Saga as theirs was a very competitive quote of £189! I have been a customer with Saga (monthly magazine) for about 5 years now and must say that I was very impressed by their quote.”
“I was disgusted that Saga Insurance quoted a far lower premium via a comparison website than the renewal notice on my existing policy.
Customer loyalty is worth nothing and my trust in Saga Insurance, for the future, is completely destroyed.”
