Saga Reviews

Name: Saga
Rating: 3.72

3.7 Rating 1,368 Reviews

68 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.7

Based on 1,368 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Visit Website

Write Your review

Tell us how Saga made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shazbuc

Anonymous

Darren G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"I chose. saga because of the price and it seemed OK but I didn\u2019t make a claim They are now just a pest and it seems to be impossible to get off their mailing list "”

Helpful Report

(Car Insurance) - Posted 4 months ago

“They are so expensive they must only insure for wealthy people there prices do not make sense”

Helpful Report

Posted 4 months ago

“"Very friendly and reasonable quotes"”

Helpful Report

(Car Insurance) - Posted 4 months ago

“Horrible intimidating home insurance issue, Premium increased by 50%, couldn’t get hold of them on phone to discuss. Sent e mail, no reply. Cancelled direct debit. Saga think it’s then okay for them to start a new policy , with no mandate and charge for it, Having the worst time getting the invoice cancelled as I insured elsewhere. Complaints department didn’t reply in time scale, and they claim they called and i hung up, utter disgraceful treatment for an anxious pensioner, over £89, which I will never pay. emails one reply to, just go to the bottom of the queue, pathetic”

Helpful Report

Posted 5 months ago

“"The offers with them for OAP's is great every year I always check when it is time to renew my Home Insurance I do like to be covered and with the cost everything going up I have never been let down "”

Helpful Report

(Home Insurance) - Posted 5 months ago

“"The quotes were HUGELY expensive for anyone of SAGA age who isn't VERY well off!"”

Helpful Report

(Home Insurance) - Posted 5 months ago

“"cheaper than the rest and easy to deal with."”

Helpful Report

(Car Insurance) - Posted 5 months ago

“I have my car insurance with saga. My car was damaged and written off in July and saga gave me the option of going with Enterprise who would deal with my claim if I went to them for my courtesy car. The sweetener if I went with Enterprise was, my £250 excess would be reduced to zero. So, I took the offer. Nearly 4 months later I still have not received a penny. ALWAYS GO WITH YOUR UNDERWRITERS! I believe Saga misled me. You only find out how good your insurer is when you have to make a claim.”

Helpful Report

Posted 5 months ago

“"Paperwork arrived promptly.Did not claim so cannot comment on this service "”

Helpful Report

(Car Insurance) - Posted 5 months ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah

Posted 5 months ago

“"It was very easy to change my car insurance details and less expensive than I thought it would be."”

Helpful Report

(Car Insurance) - Posted 5 months ago

“"Very competitive price, helpful reception who guide you through the registration process. We will be staying with them the next year."”

Helpful Report

(Car Insurance) - Posted 5 months ago

“"My wife passed away, and I needed to claim on my household insurance, the people I spoke to on the phone were superb, very understanding and I was relieved because it was exceedingly difficult for me to explain what happened. "”

Helpful Report

(Home Insurance) - Posted 5 months ago

“Once you pay there is no customer service to speak of. Impossible to get online to amend policy. Breakdown assistants attitude left a lot to be desired. Not impressed to date.”

Helpful Report

Posted 5 months ago

“"I received a professional and friendly service "”

Helpful Report

(Car Insurance) - Posted 5 months ago

“Update 27/10/2023. I got a quote from another company fully comp for £550.00 for the year so people, shop around and Saga's new advert "WE TAKE THE PEE OUT OF OLD PEOPLE" and we don't have helping and understanding. Update 23/10/2023. For three days now I have tried to contact Saga as advised by Layla who left a message on "Trustpiolot" to contact them through their chat which came back everytime with a message there is no-one there. I telephoned and spoke to a sales agent today and she informed me that the most she could do was give me a £40.00 loyalty discount which still does not explane why my quote increased 120% which again is outrageous and they have the cheek to advertise "SPECIALLY FOR THE OVER 50s" I am 72 years old. !!!!! I was 72 years old this year and do under 1000 miles a year (Doctors and Chemist). In March this year Saga increased my insurance to £529.82 for a brand new Toyota CHR. The renewal for the same car is now this coming November £1296.31 an increase of £766.49.....ABSOLUTELY OUTRAGEOUS Date of experience: 19 October 2023”

Helpful Report

Posted 5 months ago

“"Zero loyalty to customers. My premium more than doubled this year although I have never had a claim and drive less than 3000 miles a year. I wouldn't go back to Saga if they offered me free insurance. "”

Helpful Report

(Home Insurance) - Posted 6 months ago

Hi, Thanks for leaving a review and we are very sorry that our prices were not competitive. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. Prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Caitlin

Posted 5 months ago

“"Renewal came through ridiculously high and given i was an existing customer made little attempt was made to reduce the price. Won't be going back in a hurry."”

Helpful Report

(Car Insurance) - Posted 6 months ago

Thanks for leaving a review and we apologise for any inconvenience caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh

Posted 6 months ago

“"I have insurance with Saga and have found them helpful and efficient "”

Helpful Report

(Car Insurance) - Posted 6 months ago

“"Fast and efficient claim settlement."”

Helpful Report

(Home Insurance) - Posted 6 months ago

“"I do not want to judge SAGa prematurely. They are currently dealing with my compaint that they employed sharp practice to co-ercing my mentally impaired wife to sign her acceptance that our claim relating to water seepage did notb have merit."”

Helpful Report

(Home Insurance) - Posted 6 months ago

Posted 6 months ago

Saga is rated 3.7 based on 1,368 reviews