“Found them to be very helpful they did no pressure sales what you wanted you got. I had rac cover but they could get it cheaper included it in my premium saved me more money. Hopefully they do the same this year.”
“No trouble so far and excellent customer service when I had to make a claim. Car replacement was delivered to me and my car was taken in for repair at the same time.
Repair which was quite substantial took about 7 working days and was returned to me and the hire car taken back at the same time. I did not have to travel anywhere or do anything as everything was taken care of from my address.
Saga were one of the cheapest quotes but I am very impressed with the service so far. You do have to be over 50 to apply though.
I just hope they do not increase the premium too much when next renewal comes around but time will tell.
I would recommend Saga car insurance to anyone over 50 based on my customer service experience with them so far.”
“SAGA's website is very good and the simple set-up systems they have in place at the initial stage of the process are easy to follow, thus providing a very effective service at this stage. Fortunately, I have not had reason to test their actual service in dealing with claims.”
“The only problem I had was, with buying car insurance online, I did not get paper verication.
So when buying house insurance from Saga, I did it over the phone. Then I did get the paperwork sent through the post.
On renewal date, I will do both policies over the phone from now on.”
“Pleasant and friendly company to deal with, and there is always a friendly voice on the end of the phone which is very reassuring as a woman travelling on her own .”
“I viewed car insurance via Go Compare in January of this year. I was very disappointed with my previous insurer (Tesco) who were quoting approximately £450 for the year. I thought that this quote was particularly high, as I am a 66 year old retired civil servant, and only do around 5,000 per year.
This was an increase of £150 from the previous year, so on perusing the Go Compare website, I decided to insure my car with Saga as theirs was a very competitive quote of £189! I have been a customer with Saga (monthly magazine) for about 5 years now and must say that I was very impressed by their quote.”
“Very poor communication, did not like the way I was dealt with when applying for home insurance quote. On the phone for 1 hour & then transferred to another agent & started again. Mean while the music they play to you whilst waiting is from the dark ages implying that anyone over 50 only likes to listen to 'old fashioned' music. Not impressed.”
“unfortunately my husband had a n accident which was his fault, he phoned saga and everything was dealt with on the phone with no hassle whatever, no forms to fill in and the saga person could not have been more friendly and helpful, all together a very positive experience, also i recently added my son in law onto our insurance for a week, this also was so easy, and all done on the phone, well done saga.”
