“On receipt of my house insurance renewal I was extremely disappointed to see that the premium had risen by over 30%
Discussion suggested the premium could be reduced by by omitting certain cover areas however, as no claim had been made over the last 12 months I decided to go to a cheaper provider”
“I took out buildings insurance I paid by direct debit each month never missed a payment , sold the house and rang saga girl was too busy trying to flog me car insurance which wasn’t even due questioning not relevant to call , conveniently forgot to tell me on the phone that I would incur a charge (sharp) a week later got a bill for £50 odd pound for cancelling , explained I didn’t own the property so no need for insurance ? Won’t be using saga again or recommending them either .Enjoy my £50 hope it’s worth it losing a customer 😡”
“I simply cannot recommend Saga, as when I took out my car insurance policy, I specifically asked the question regarding when I swapped my Mercedes for an electric car, whether it would be any problem to carry on with it. Saga saiid no problem,
Yet when I asked for my insurance cover to be swapped over to an electric model, they told me categorically no. Further remarking that Saga does not insure electric cars and promptly cancelling my insurance.
Quite simply disgraceful!!”
“Easy to get through to on the phone. Not long to wait and no long spiel beforehand. Responders always pleasant and helpful. They always ask if there is anything else they can help with. Not pushy.”
“I have just looked at your "quotation" £617.00 to insure my 2012 one litre Ford Focus! Your statement about "a special service for the over 50s" is rather a hollow statement! Obviously designed to whoo the er, ah, let's say the more "challenged" amongst we "oldies"!
I also have a top of the range Mercedes AMG 3.5 liter convertible. The insurance for that is £355.00 and that is EXACTLY the same insurance requirement/specifications. The exception being no NCB on the Focus. I am obviously the same age, I have NEVER had or caused a car accident in 50 years. The cars are both kept at my home. Neither is driven in busy times, both are kept in good condition, no one else dives either! I will probably do less than 2000 miles using both cars!
Perhaps you, or one of your "consultants" can explain (in a way that is sensible) why there is such a ridiculous disparity?
PS: I forgot to mention I have now taken out a policy at £232.00 for Exactly the same insurance as you quoted £617.00..makes you think doesn't it?
I look forward to your prompt reply
Thanks, in advance”
“I'll tell you 2 stories:
1. My car was parked on a public road in 2020 when it was hit by a TfL bus. I provided the video footage showing clearly how my vehicle was damaged, time, date etc. My car was a complete write-off. Saga investigator was unable to identify the responsible company (how can you find Transport for London in London?) so they deducted the excess and paid the difference.
2. My second car was parked outside my house when it was hit by a Tesco delivery van. Saga made dozens of excuses (it takes a long time to watch the video, they can't find it, they can find it but they can't open it, IT people are not available, they need 2 weeks to investigate etc.). They told me also that they have just one investigator who is off work so I contacted Tesco, obtained the information and passed all that to Saga. Do you think they followed that? Err... I suspect they will not be able to find Tesco either.
So you are wondering whether you should insure your vehicle with Saga? If you are looking to throw your money away and receive shoddy, substandard service, look no further.”
