Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,463 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,463 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It wasn't the cheapest insurance policy on go compared. However it was a great price for me and i had heard of Sarga.”

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(Car Insurance) - Posted 4 years ago

“Quick and easy to arrange the insurance with straightforward details required”

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(Home Insurance) - Posted 4 years ago

“I took out buildings insurance I paid by direct debit each month never missed a payment , sold the house and rang saga girl was too busy trying to flog me car insurance which wasn’t even due questioning not relevant to call , conveniently forgot to tell me on the phone that I would incur a charge (sharp) a week later got a bill for £50 odd pound for cancelling , explained I didn’t own the property so no need for insurance ? Won’t be using saga again or recommending them either .Enjoy my £50 hope it’s worth it losing a customer 😡”

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Posted 4 years ago

“I simply cannot recommend Saga, as when I took out my car insurance policy, I specifically asked the question regarding when I swapped my Mercedes for an electric car, whether it would be any problem to carry on with it. Saga saiid no problem, Yet when I asked for my insurance cover to be swapped over to an electric model, they told me categorically no. Further remarking that Saga does not insure electric cars and promptly cancelling my insurance. Quite simply disgraceful!!”

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Posted 4 years ago

“More expensive than others. I shan’t use them again.”

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(Car Insurance) - Posted 4 years ago

“Very good policy and great value for money”

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(Car Insurance) - Posted 4 years ago

“Easy to get through to on the phone. Not long to wait and no long spiel beforehand. Responders always pleasant and helpful. They always ask if there is anything else they can help with. Not pushy.”

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(Home Insurance) - Posted 4 years ago

“I changed address. It went well.”

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(Car Insurance) - Posted 4 years ago

“So far pleased”

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(Car Insurance) - Posted 4 years ago

“Easy to deal with. Very reasonable quote.”

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(Car Insurance) - Posted 4 years ago

“First class service”

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(Car Insurance) - Posted 4 years ago

“I have just looked at your "quotation" £617.00 to insure my 2012 one litre Ford Focus! Your statement about "a special service for the over 50s" is rather a hollow statement! Obviously designed to whoo the er, ah, let's say the more "challenged" amongst we "oldies"! I also have a top of the range Mercedes AMG 3.5 liter convertible. The insurance for that is £355.00 and that is EXACTLY the same insurance requirement/specifications. The exception being no NCB on the Focus. I am obviously the same age, I have NEVER had or caused a car accident in 50 years. The cars are both kept at my home. Neither is driven in busy times, both are kept in good condition, no one else dives either! I will probably do less than 2000 miles using both cars! Perhaps you, or one of your "consultants" can explain (in a way that is sensible) why there is such a ridiculous disparity? PS: I forgot to mention I have now taken out a policy at £232.00 for Exactly the same insurance as you quoted £617.00..makes you think doesn't it? I look forward to your prompt reply Thanks, in advance”

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Posted 4 years ago

“I'll tell you 2 stories: 1. My car was parked on a public road in 2020 when it was hit by a TfL bus. I provided the video footage showing clearly how my vehicle was damaged, time, date etc. My car was a complete write-off. Saga investigator was unable to identify the responsible company (how can you find Transport for London in London?) so they deducted the excess and paid the difference. 2. My second car was parked outside my house when it was hit by a Tesco delivery van. Saga made dozens of excuses (it takes a long time to watch the video, they can't find it, they can find it but they can't open it, IT people are not available, they need 2 weeks to investigate etc.). They told me also that they have just one investigator who is off work so I contacted Tesco, obtained the information and passed all that to Saga. Do you think they followed that? Err... I suspect they will not be able to find Tesco either. So you are wondering whether you should insure your vehicle with Saga? If you are looking to throw your money away and receive shoddy, substandard service, look no further.”

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Posted 4 years ago

“Very competitive premium and correspondence deal with quickly and efficiently.”

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(Car Insurance) - Posted 4 years ago

“Very happy with saga completely hassle free claim and didn't wait longer than a few days for my claim to be paid.”

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(Home Insurance) - Posted 4 years ago

“Renewed overpriced home insurance for 2 years on year 3 I found cheaper insurer. Saga billed me for £30.00 saying they gave me extra weeks cover”

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Posted 4 years ago

“good service and excellent price.”

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(Car Insurance) - Posted 4 years ago

“Good insurance company”

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(Car Insurance) - Posted 4 years ago

“Found the service very good,”

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(Car Insurance) - Posted 4 years ago

“Im happy with Saga Insurance and my free £250 access from Go Compare. Thank you.”

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(Car Insurance) - Posted 4 years ago

Saga is rated 3.6 based on 1,463 reviews