“"I\u2019m not a computer person so it was most welcome to have it all done over the phone. \r\nCost of the car insurance was similar to other companies. All in all I was very happy with the service. "”
“"Saga home insurance, in my opinion, is way superior to others I viewed on the Internet. The associates are always very polite when I have spoken to them and seem interested in my requests. I have not, fortunately, not had to make a claim so I cannot provide input on that side of the business"”
“Very poor probate service following a recent bereavement. Saga were given all the requested documentation and after several months of silence, I called the for an update only to be told that they were unable to verify my HSBC probate account because it was too new. At this stage 5 other financial institutions had already paid into the account. SAGA requested a statement from the account to support it's verification so I sent a statement. Two weeks later I called again and they still hadn't been able to verify the account, so I asked for a cheque. A further week after this I still haven't received the cheque.
My first issue is that they didn't contact me when they found a problem. My second issue is there inexplicable inability to verify an account. My third issue is that I have seen no evidence of payment for at least 3 weeks after they said it was the next step.”
“"I changed my car and they wanted me to pay a cancelation fee as well as charging me top price for my new insurance even with 45 years clean driving licence and being a profesional driver"”
Hello,
We are sorry to hear that you have not enjoyed your experience with Go.Compare.
It seems that your review is regarding the experience you have had with your insurer.
As you are posting on a review site, we are unable to access your Go.Compare account and look into this further for you.
If you wish to discuss this with a member of our team, please call us on 01633 654 019. Lines are open Monday - Friday, 9am - 5pm. Alternatively, you can email us on customerservices@gocompare.com
Many Thanks,
Harry
“We returned from a Saga cruise Norwegian Fjords 3 weeks ago. It was our first cruise with Saga. We can thoroughly recommend Saga! The ease of boarding the ship to find our luggage in our cabin, the food was 5 star. The staff were fantastic and really knowledgable and lovely. Our ship
.. The Spirit of Adventure was spotless and comfortable as was our cabin. We will definitely be travelling with Saga again.”
“Have been trying to make contact with a human at saga for a week after receiving my renewal cat insurance quote 149% increase on 3 year fixed.
They are a disgrace and should not be allowed to conduct a business when they make it so difficult to contact them especially when you are 80years old can't hang onto a phone for long and not very good with computers”
“Impossible to contact except by phone with at least 15’ wait time. ‘Chat’ option didn’t work, nor did ‘leave a review’ - I had to access this via a review website instead. No policy confirmation sent by email as promised after 5 days, so……. another 15+’ on the phone. Am I insured, or not? Will they answer the phone, or not? Life is too short for this kind of time waste.”
Hello,
Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us.
As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query.
If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great.
Many Thanks,
Leah
“" I was happy when I found my home insurance with a trusted and reliable insurer like Saga. I feel I can depend on them to answer my queries and offer help when needed. \r\nWhen I made a claim recently, it was dealt with quickly and fairly."”
“Would not recommend this company
Had an accident over two weeks ago no communication, bit of do it your self no courtesy car will be over two weeks with out a car, Very Poor Service”
“"Despite no claims no changes and several policies Saga increased my premium by 42% \r\nWhen I called to query this and ask the reason they refused to give one. After a formal complaint I was told this was an actuarial matter and could not be explained. I have a quote elsewhere for same as last year "”
Thanks for leaving your feedback.
Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know.
If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm.
Many Thanks,
Josh
“"When I looked at my online paperwork at saga after buying my insurance through go compare it said I bought my car in 2020, I had actually just bought my car in 2023, when I told saga of this error they charged me another \u00a3270+ on top of my original quote, apparently the underwriters said this extortionate rate was for the so called error, disappointed to say the least."”
Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us.
As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query.
If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great.
Many Thanks,
Josh.
“Would not recommend this company
Had an accident over two weeks ago no communication, bit of do it your self no courtesy car will be over two weeks with out a car, Very Poor Service”
“"Saga insurance is a quality company and I would recommend. Never had to claim on my insurance because I don\u2019t do many miles these days.my wife and me only go shopping \ud83d\uded2 or once a year go on holiday in this country. So I\u2019ve decided to take the saga insurance because they promised it wouldn\u2019t go up in price for 3 years which you can\u2019t say fairly than that."”
“"Really pleased with the way my claim was handled. Also very pleased with the Go Compare refund of my excess. This was extremely helpful. Staff at Saga and Go Compare were really helpful."”
