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Saga Reviews

3.6 Rating 1,460 Reviews
65 %
of reviewers recommend Saga
3.6
Based on 1,460 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Saga 1 star review on 7th June 2024
John Nicholson
Saga 5 star review on 8th November 2022
Shazbuc
Saga 1 star review on 8th April 2022
Anonymous
Saga 1 star review on 20th October 2020
Darren G
Anonymous
Anonymous  // 01/01/2019
Have been trying to make contact with a human at saga for a week after receiving my renewal cat insurance quote 149% increase on 3 year fixed. They are a disgrace and should not be allowed to conduct a business when they make it so difficult to contact them especially when you are 80years old can't hang onto a phone for long and not very good with computers
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Posted 1 year ago
Rip-off merchants. Car insurance went up over 60% ! I left but they still charged my credit card! Incompetent thieves..... Avoid
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Posted 1 year ago
Impossible to contact except by phone with at least 15’ wait time. ‘Chat’ option didn’t work, nor did ‘leave a review’ - I had to access this via a review website instead. No policy confirmation sent by email as promised after 5 days, so……. another 15+’ on the phone. Am I insured, or not? Will they answer the phone, or not? Life is too short for this kind of time waste.
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Posted 1 year ago
"Sent all the into they wanted by email and post,will not use again"
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(Car Insurance) - Posted 1 year ago
Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah
Posted 1 year ago
" I was happy when I found my home insurance with a trusted and reliable insurer like Saga. I feel I can depend on them to answer my queries and offer help when needed. \r\nWhen I made a claim recently, it was dealt with quickly and fairly."
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(Home Insurance) - Posted 1 year ago
"Good price no fuss on my first ever claim. Superb !"
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(Home Insurance) - Posted 1 year ago
Would not recommend this company Had an accident over two weeks ago no communication, bit of do it your self no courtesy car will be over two weeks with out a car, Very Poor Service
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Posted 1 year ago
"Despite no claims no changes and several policies Saga increased my premium by 42% \r\nWhen I called to query this and ask the reason they refused to give one. After a formal complaint I was told this was an actuarial matter and could not be explained. I have a quote elsewhere for same as last year "
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(Car Insurance) - Posted 1 year ago
Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh
Posted 1 year ago
"When I looked at my online paperwork at saga after buying my insurance through go compare it said I bought my car in 2020, I had actually just bought my car in 2023, when I told saga of this error they charged me another \u00a3270+ on top of my original quote, apparently the underwriters said this extortionate rate was for the so called error, disappointed to say the least."
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(Car Insurance) - Posted 1 year ago
Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh.
Posted 1 year ago
"No problems no claims made.\r\nWill know more when renewal comes nearer?\r\nJ & L Steen"
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(Home Insurance) - Posted 1 year ago
Would not recommend this company Had an accident over two weeks ago no communication, bit of do it your self no courtesy car will be over two weeks with out a car, Very Poor Service
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Posted 1 year ago
"Saga insurance is a quality company and I would recommend. Never had to claim on my insurance because I don\u2019t do many miles these days.my wife and me only go shopping \ud83d\uded2 or once a year go on holiday in this country. So I\u2019ve decided to take the saga insurance because they promised it wouldn\u2019t go up in price for 3 years which you can\u2019t say fairly than that."
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(Car Insurance) - Posted 1 year ago
"Really pleased with the way my claim was handled. Also very pleased with the Go Compare refund of my excess. This was extremely helpful. Staff at Saga and Go Compare were really helpful."
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(Home Insurance) - Posted 1 year ago
"Good pricing and service - they were recommended to me by my brother-in-law who is quite choosey with his car insurance."
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(Car Insurance) - Posted 2 years ago
"I have been happy with the dervice Saga provide. Whn somebody hit my car when it was parked the dervice I got was 5star. I was provided with an automatic replacement promptly and they handled all the repairs"
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(Car Insurance) - Posted 2 years ago
"I rang them up to change car details which took 2hrs to get through to as I was picking up a new car from dealership as I needed proof of insurance on a Monday morning, details weren\u2019t sent rang back on Tuesday morning which took over an hour and explained the problem, which I was told policy would b emailed to me within 5min, which it wasn\u2019t m, had to ring back Wednesday morning and explain again which then the policy was send to me, very poor service "
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(Car Insurance) - Posted 2 years ago
Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh
Posted 2 years ago
"A reasonable company to work with so far."
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(Car Insurance) - Posted 2 years ago
I waited 27 minutes for the phone to be answered. When it was finally answered I had to get my Husband (who is partially Deaf) to confirm it was ok for me to answer questions to get a Motorhome Quote. When I got back on the phone the operator said he hadn't completed the Data Protection Information so couldn't take me any further until he had spoken to my Husband again. It was extremely annoying as he was working up a Ladder. I had also got quotes from 3 other companies for a New Quote & not one of them had needed to speak to my Husband. 🤷‍♀️ I had tried to get a Quote on the Internet before phoning but couldn't get passed a certain question so it said I had to phone. Extremely Frustrated at waiting so long, unable to proceed on the Internet put the phone down. Extremely Annoyed at this moment in time 😡
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Posted 2 years ago
"As per normal as soon as the insurance is up for renewal the price has gone up .\r\nAs all insurance are going to there cover up by 20% .\r\nAnd if you have a protective no claims that's what it should mean.\r\nNot start saying it's only covers part of your no claims.\r\nJust another way of trying to put profit before customer service."
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(Car Insurance) - Posted 2 years ago
Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh
Posted 2 years ago
"Fantastic service \ud83d\udc4f saga have unbelievable prices which is great in these challenging times, I would happily recommend this company "
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(Car Insurance) - Posted 2 years ago
Saga is rated 3.6 based on 1,460 reviews