Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,458 Reviews

65 %

of reviewers recommend Saga

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3.6

Based on 1,458 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“taken out saga travel insurance many times always happy with premium,had insurance with them for trip to majorca in june with declared medical conditions. Had quote last week for trip to majorca in september same medical conditions as before premium increased by £482 , rang saga to question why,told because i had birthday in july, £482 MORE FOR BEING 2MONTHS OLDER. THEN HAD QUOTE AGAIN FROM SAGA WITH LATER DATE OF BIRTH.IE 1YEAR YOUNGER STILL SAME PRICE .NOTHING SHORT OF A RIP OFF.NEEDLESS TO SAY WILL NOT BE USING OR RECOMMENDING SAGA AGAIN. I also see they have changed underwriters since we purchased our first insurance”

Helpful Report

Posted 6 years ago

“Not had.... going through it now!! You pass people from pillar to post all the time Since March we have leaking pipes under our floor noone can find the leak... We have been told its multiple leaks by 4 reports ...but you still havent done anything properly The pipes have to be exposed....floors need to come up We are open planned down stairs And have floating floors...timber frame house....so the water could be seeping up the walls.. Cunningham and Lindsey we are dealing with ....from Scotland to Birmingham all useless e.mails sent in the last 3 days not been replied Oriel R.Benson.....sent a contractor in...without a Plumber to turn off water.....builder drained our boiler but never turned the timer off in airing cupboard off...so water pump has been burnt out we had to pay Oriel R.Benson upfront of £300.00....before they stepped into our house then only to find out instead of taking floors up builder was told just to take laminate up..... you are a shambles.... Saga sells up and its name which you find is Co.op and Axa when you phone... its not Saga at all.... we are now waiting a week for another Report from Sergon to find out further reports I have photos phone calls but what we want is Action NOT SHODDY WORKMANSHIP so far.... Get your act together.....and do something!!!! Or we will take this further....”

Helpful Report

Posted 6 years ago

“I have a fairly new BMW. I hit a pot hole which damaged the steering rack. Obviously I wanted the car to be repaired by BMW. Saga agreed to this but said I had now forfeited the right to a hire car and demanded that BMW send an estimate, pictures of the damage and pictures of the car etc etc. BMW, efficient as always, collected the car at 4pm and by 9am the next morning had identified the repair needed, sent the documentation to Saga and has said they can repair the car today! I have been told by Ash at Saga that authorisation for the repair will now take 24-48 hours which takes us into the weekend and of course the following week. I will now have to hire a car. Not impressed.”

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Posted 6 years ago

“Awful.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Would given stars if Could I have just received an email saying my insurance will be up soon and that I didn't need to do anything would be automatically renewed, thought this strange as had cancelled last year and went with other firm much cheaper. called right away today and they have canceled the renewal for this year but they had taken full premium out of my bank for last year. The say they have a recording of the conversation that I called to cancel but seemingly I said I would think about new reduced offer so they have taken that as they can just go ahead. I thought the companies spoke to one another asked about past claims etc if I would have had a reason to claim I wouldn't even have known I had been insured with them andI didn't even think that you could have two insurers they always put the responsibility on the buyer. What they have actually done is steel nearly two hundred pounds from a 74 year old.”

Helpful Report

Posted 7 years ago

“If I could have given SAGA no stars that would have been a more accurate representation of my experience. ON NO ACCOUNT USE THIS COMPANY. After having our house and contents insured with Saga for a number of years we had the misfortune of having to claim for a nearly new TV resulting from two parts of the stand separating. On contacting the number on the policy details for claims, which turned out not to be SAGA at all (they only leverage the Saga name to sell policies), we were told we were not covered for electrical or sound system items at all, despite our policy saying otherwise. Their claims are handled by a company called RSA which are the biggest bunch of shysters on the planet. On phoning Saga to ask them to sort out this misinformation regarding our policy Saga agreed we were covered and eventually RSA agreed they had liability. You would think that would be the end of the matter but far from it. RSA then falsely reduced the payout by claiming they could replace the TV cheaper by claiming it was available from John Lewis cheaper than the replacement we had purchased. Unfortunately for them my company has contracts with John Lewis and they confirmed that was rubbish. These people are dishonest shysters, pure and simple. Given that Saga are known for selling to older people, who may well not have challenged them or felt intimidated into accepting what they were told, it is disgraceful behavior. DON'T GO ANYWHERE NEAR THEM.”

Helpful Report

Posted 7 years ago

“Couldn't believe what saga charges. Got a policy from another well known, widely advertised insurer for £349. cheaper than the saga quote. Only change was contents £50.000 instead of £75.000 and £100 more excess.”

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Posted 7 years ago

“I would rate Saga -5 stars if I could..they are complete rip off merchants.. We had been with them a while and then changed our car..the new car being 11 years old and a Ford Focus Estate. Nice car but not exactly a petrol head's dream. The quote I got was nearly 3x more even though I have 12 years NCD. They blamed the underwriter..bs. I then shopped around and got insurance from another company for less than half the price they quoted. I therefore cancelled my policy with Saga. They now hit me with a bill for close to £84 for cancelling.. administration costs. Again bs DO NOT USE THIS COMPANY, YOU WILL GET RIPPED OFF. YOU HAVE BEEN WARNED”

Helpful Report

Posted 7 years ago

“Poor customer relations and no morals steer clear”

Helpful Report

Posted 7 years ago

“Read my review on trust pilot”

Helpful Report

Posted 7 years ago

“price doubled in 1 year”

Helpful Report

Posted 7 years ago

“Do not use this insurer! Involved in a road traffic accident on 23rd April. No correspondence from them and now 23rd May. Car has sat in garage since 27th May and estimate only approved on 21st May as there was a computer glitch! I have personal injury cover and sent them doctor's assessment (cost me £21) stating I have whiplash for which they won't reimburse me as they said they are admitting liability on my behalf - I do not accept that I was responsible for the accident!”

Helpful Report

Posted 7 years ago

“Could not provide NCD , saga eventually cancelled my insurance, then after obtaining alternative insurance , they could! I cancelled and their charges were 50% of my original premium, TOXIC Do not even consider”

Helpful Report

Posted 7 years ago

“Unfortunately could only give 1-star as there is no provision for ZERO! The most stressful time of my life dealing with a claim through these useless people, SAGA has made a SAGA of our lives throughout this claim, 2- years plus since our claim for storm damage that wrecked our home and we are still dealing with the total fiasco that Saga and their nominated insurer and claims management co- Direct Group has created, it is now lodged with the Ombudsman but still they keep sending me 'surprise' insurance invitations with a made up defaqto or should it be DEFECTO rating!! Would not recommend Saga to anyone, the worst experience in my life, they should be brought to book for miss selling, avoid at all costs.”

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Posted 7 years ago

“SAGA just don't care about 92 year old lady whose flooded bungalow is uninhabitable. NO HELP whatsoever. Do not use them”

Helpful Report

Posted 7 years ago

“Useless company who do NOTHING to assist customers who have experienced a home emergency. 10 weeks down the line they still haven't written to my Mother who is 92 and unable to live in her bungalow due to a flood. By now the problem should have been sorted - cannot imagine what would have happened if she had not been able to stay with a relative. This is not how you expect a company to act when they say they give a 5 STAR service. Disgusting. Am going to contact Watchdog, insurance e ombudsman etc”

Helpful Report

Posted 7 years ago

“My elderly parents needed to make a claim when one of them taken ill with a declared pre existing condition. Had to sign a disclaimer for the circa £30,000 bill before they would release patient from hospital, and even though patient had sustained injuries from nursing staff. It took many weeks of stress for the matter to be resolved and needed myself and my sister to take the pressure off my parents who couldn’t have managed handling the claim themselves. They are hard of hearing and Saga tried to explain disclaimer via a phone call to the hospital in Spain from the UK. Never would I recommend Saga travel insurance.”

Helpful Report

Posted 7 years ago

“Joined Saga - within a year I needed to be hospitalised SAGA did not lay out - there was no pre existing condition but they were rude, unhelpful and used the small print - service dire, have since changed insurance providers - would not recommend!!!”

Helpful Report

Posted 7 years ago

“I got a quote with a NCD. was then told it does not apply and would need a new quote they delayed this quote so that the time expired for me to cancel whist coming up with a ridiculous new quote so it was either pay up or pay up a cancellation fee. To add to bitter taste they sent me a letter confirming my NCB. Would never trust them again especially if a claim was involved. my advice stay clear.”

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Posted 7 years ago

“3rd March 2018 - extremely busy time for SAGA and all insurance companies should be NO EXCUSE for neglecting the conditions of the insurances. MY 88 year old Aunt has paid for years, her cold water tank froze and brought down the ceiling into her sitting room/dining area/kitchen - water went into the bedroom she was sleeping in - so lucky she wasn't underneath the collapse. She was assigned an agent to take care of her only to find he phoned her bungalow phone number - she couldn't be there - she had to go to her son's - the care has been almost nil - she should have been offered a hotel that day, plus a promise of when the builders could start - they are dragging their heels and not fulfilling their side of the contract. The stress may kill her. The family are of course doing their best but she is in quite a state-she needs to be told what will and won't happen and when. rubbish service. 6April 2018”

Helpful Report

Posted 7 years ago

Saga is rated 3.6 based on 1,458 reviews