Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,462 Reviews

65 %

of reviewers recommend Saga

Company Reviews

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3.6

Based on 1,462 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We suffered storm damage to a dovecote on our roof, leaving a very large hole and the roof not weatherproof. I was also concerned that birds/vermin could get into my loft. Nothing was done to progress my claim despite the fact that I repeatedly advised that an urgent temporary repair at least was needed to make the roof weathertight. 10 days later, still nothing had been done to help me get a repair done. Meanwhile the weather had taken a turn for the worse and we experienced heavy rainfall. I therefore had no choice but to pay for the repair myself and I've now made a complaint to Saga. I haven't made an insurance claim for many many years, in fact I can't remember when I last made any claim. I took out this policy with Saga expecting to receive a good customer service from them if I needed it, but have been seriously disappointed. I strongly advise against taking out a policy with this company!”

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Posted 6 years ago

“Purchased Home and contents insurance for my very elderly in-laws ,who do not have or wish to have internet ,WiFi etc ,so requested the policy is sent by Royal Mail. They are STILL waiting and after three phone calls chasing this up ,There STILL waiting ,NOT VERY IMPRESSED.Should be sorted by now !!!!!!!!.”

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Posted 6 years ago

“Trying to download my car insurance details for the past hour ..... apparently there is a problem with a missing button on website so not available and wont be for 7 days. Unfortunately the guys on chat were not aware of this problem. The O800 helpline doesn't work and even the survey post call doesn't register key hit answers. I am not saying the actual product is necessarily bad but they don't seem to be set up as an on-line service business which is disappointing. Will receive details in post”

Helpful Report

Posted 6 years ago

“Steer clear of Saga Home Emergency & Heating cover. Nightmare, Not recommended..”

Helpful Report

Posted 6 years ago

“Terrible inefficient booking experiences with Natasha. Promised to phone back ...didn’t. Later when I phoned was told mix up was passed to manager and would receive phone back ..didn’t. I phoned back...original offer of booking lost and additional week unobtainable which I believe could have been stated without research. What is going wrong with Saga? Used to be so reliable.”

Helpful Report

Posted 6 years ago

“My husband received a renewal nice for his annual travel insurance. He called SAGA telling them that he would renew in a couple of months as he wasn't travelling til then. SAGA indicated that this was a good idea. When he came to renew about 6 weeks later the premium had increased by about £40. When querying this we were told that "there's a very good discount if you renew on the renewal date", this was not mentioned previously. He has looked on a comparison site and obtained a much better price. Goodbye SAGA !!”

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Posted 6 years ago

“I'm in the process of changing my car, it's actually the same car, just a newer version. Saga say they can't cover me for the new vehicle and they can't tell me why they can't cover me, so I'll have to cancel it (I only paid for a years cover a week ago) and arrange cover elsewhere, for which they're going to charge me £50. Utterly hopeless.”

Helpful Report

Posted 6 years ago

“I had a engine fire in my Mercedes at the beginning of March. The notification process and claim was handled over the phone and was fine. The car was a write-off and was promptly collected and removed by a firm called Co-Parts; All well and good. 7 weeks later I have had no contact from SAGA. The claim is still outstanding, despite my calls to Saga Claims and Customer Services. I am now awaiting a review call from their underwriters ACROMAS. A delay of almost two months in a simple claim is unacceptable. My other vehicle is also insured with SAGA and I have 18 years no claims bonus. Needless to say I shall not be recommending SAGA to my friends and certainly not renewing my home or car with them again.”

Helpful Report

Posted 6 years ago

“I notified Saga Car Insurance of the change in car from petrol to fully electric and was then informed by Saga they wouldn't be able to cover my new car; therefore the current policy was effectively cancelled and I would be charged a £50 cancellation charge. This is an absolute disgrace. I fully accept this is not the fault of the operative (in fact I even took the time to iterate this during the call) so asked to speak to someone senior. Apparently they were all ins a 'meeting' and I couldn't be furnished with a name / contact. Very, very weak management. I certainly will have no further dealings with any part of the Saga group and I will be contacting Trading Standards.”

Helpful Report

Posted 6 years ago

“Very disappointed. Total lack of communication and little or no customer service. I felt that Saga supported the repair garage far more than the customer. Definitely not a company one would ever use again!!”

Helpful Report

Posted 6 years ago

“What a waste of time the legal protection is. Very difficult to contact. Slow beyond belief. Awful customer service and of course no cover when needed. Very disappointing!”

Helpful Report

Posted 6 years ago

“My car was written off on the road by a tractor while I was out walking my dog. The farmer was on my doorstep admitting liability, very apologetic and supplying his insurance details. Straightforward you would think? My initial call to Saga was very reassuring but then they passed the whole matter to another company called Claimsfast (said to be a division of Saga). They were a bunch of nasty, threatening, disorganised rogues. For nine months I continued to receive letters telling me its not quite over, so dont relax, we may still need you to attend court if we dont get the 3rd party to admit liability. It was a dreadful experience, just when I needed support Saga were most definitely not there. Dont buy their car insurance.”

Helpful Report

Posted 6 years ago

“Had an incident where a horse damaged my pick up. Rider admitted liability. Saga have been completely useless in helping me resolve the claim. When my insurance was due for renewal there was a 30% uplift as they had it recorded that the incident involved a motorbike!!! Customer service is rubbish.”

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Posted 6 years ago

“Cancelled house insurance (big increase) Two days later they took the money out of my Account, phoned up to complain its ok we will Refund your money Still waiting Never use them again”

Helpful Report

Posted 6 years ago

“My car insurance renewal was quoted approximately £80 more than the previous year, this was more than i expected as i now had one years no claims bonus which i didn't have the previous year. Out of interest i got another quote from the company that insure my other car and was horrified to find it was over £200 cheaper. The exact same thing happened to me a few years ago and has also happened to a friend of mine. It seems like the first policy you take out as a new customer is competitively priced then your renewal is very expensive and not competitive at all. This is very worrying as a lot of older people just renew without obtaining other quotes. I would strongly recommend all saga customers dont just accept their renewal price and always get some other quotes to make sure they aren't being overcharged.”

Helpful Report

Posted 6 years ago

“CAR INSURANCE very poor service , constant lies on progress , very poor response to questions / feed back, very poor garage support / coverage following accident was appoint 3 different garages who could do work worst company ever used price not always the best way to go hence will never use them for anything again”

Helpful Report

Posted 6 years ago

“Following an accident on 10th January I'm still awaiting return of my car on 1st April. This follows four promised and then cancelled delivery dates. while at no time have Saga been proactive in contacting me, rather they have waited for me to contact them. My experience from beginning to end has been nothing short of shambolic and for a company that that prides itself on caring for its customers they certainly do not walk the talk. Based on this experience I would urge anyone thinking of using SAGA to do so with a great degree of caution.”

Helpful Report

Posted 6 years ago

“I'll never insure with Saga again after their blatant attempt at ripping me off with a near doubling of renewal premium for home and contents insurance. Prior to that I was also overcharged and they refused to repay my money "because they don't refund if the amount is under £5". Other companies offer a much better service.”

Helpful Report

Posted 6 years ago

“I Was Unfortunate enough to have to make a claim with this company. Nothing compared to their promise:- Own claims manager to deal with claim :- FORGET IT. You have about 3 or 4 different claim companies involved and each one blaming the other for being slow. They will pay to accommodate you at other accommodation whilst they have qualified tradesmen dealing with your claim. WRONG AGAIN, We were without a toilet and wash basin in the house for days and no showers for weeks for a family of five. No mention of alternate accommodation and the so called Qualified tradesmen :- Well what a bunch of cowboys !!! I do not mean to insult proper Cowboys, but I would nor employ the ones I had in the house to cut my firewood for me, They lived about 50 miles away and only do insurance claims and turn up about 10.00 and go about 3.00. It took 6 months from 1st claim telephone call to get rid of these workers from my home, because in the end I did actually tell them to go and I would finish the work off myself. I am now redoing some of the work which I did actually let them do because many nights on my return from work, I would have to dismantle what had been done during the day and spend all night doing it right. Other days I would take time days off work to show them how to do jobs they had no idea how to do. If I had let them carry on the way they wanted to do the shower cubicles. We would have had floods in the house after the first use of the shower. Forget cheap quotes :- you only get cheap and incompetent workers if you are ever unlucky enough to have to claim.”

Helpful Report

Posted 6 years ago

“When does it cost more to insure a group 3 [value £4950] car than to insure a group 13 [value£12500] car? Answer-when you insure with SAGA - their claim to understand the needs of older people is absolute misrepresentation - if only I had read the reviews first !”

Helpful Report

Posted 6 years ago

Saga is rated 3.6 based on 1,462 reviews