“Saga
A further update to my comments made earlier in this Review/forum, I was contacted by a Customer Relations Executive from Saga who stated that the one claim made that was on my renewal policy should not have been there and it was a fault of theirs, this is what increased my policy with my new insurance company by another £89. 73 he was also sending me a letter stating that I had not made a claim and for me to send it to my new insurance company perhaps they might waver the excess. He also offered me £30 in compensation which I declined at first but accepted on second thoughts so that I could send it to Pudsey, Children in need.
All of these problems I have had to deal with while looking after my wife who has had Dementia for nearly ten years unable to walk talk or feed herself plus I am 84 years old myself. Not saying much for a insurance company that supposed to cater for the elderly”
“I have had nothing but trouble with Saga home insurance. The service used to be so good... I usually write good reviews but not this time.
I was pushed from pillar to post re underwriters etc and eventually Insurance was agreed. I was told the money would be in my account within 2 days. So I went ahead and paid over for my claim. I’ve had a call informing me that Saga is not covering this, the small print was very ambiguous and they now say that the money would be in my account ‘pending authorisation’.
I would have not gone ahead with the claim if I’d have known this earlier.
Saga, I am disgusted with you service.”
“I had a problem with a builder and you basically weren’t interested in helping me ,you made an excuse stating that my original building work was in excess of what you cover even though I only wanted to claim a small percentage against the builder”
“Phoned Saga to tell them I was changing my car which was on an 8 week deliveryand asked for quote on new car, which they gave me. In the meantime my old car came up for renewal, so I renewed that insurance and told them my new car would be ready in about 2 weeks and could they again confirm quote for the new car,which again they did. When I collected my new car and asked them to update my insurance they quoted an increase of more than 30% on their two previous quotes and refused to honour either of their previous quotes. I told them that I would never use them again, but they didn't care.”
“Went online for a quote for home and contents insurance for a second home. Quote was £266 per year after disclosing full details of 2 claims in last year, NOTE have lived at our current address for 31 years and have made 4 claims in that time. Phoned Saga to check that all details were complete and pay. After an hour of further questions we were told that we would have to pay about £440 for the year because of the 2 claims even though we had disclosed these online and that quote was issued at £266
Really disappointed with 5hus service and would not recommend using Saga to anybody, eventually took the policy out with another insurance company for under £300!
Felt nottreated fairly and the quote did not reflect the fact that we have only made about 4 claims in 31 years but paid 31 years of premiums”
“Dear Sir or Madam.
I am sending you this email to let you know how disgusted I am with Saga Insurance it was bad enough that you did not pay out on my claim on the 21/10/2018 for escape of water saying I was not covered but now I have lost my no claims bonus on my building insurance and it has cost me an extra £ 89.73 to insure with a more reputable company, you stated that I had made a claim in the last five years on your renewal documents that was sent to me. A very disgusted and disillusioned ex customer of Saga.”
“Requested three times a paper copy of my car insurance, at the time of taking the insurance on line I requested a paper copy and twice by phone, still not received a thing. I won’t be renewing with saga, if they can’t do a simple thing like this what would they be like if I need to make a claim?”
“Decent enough service on the phone until you need to make a claim. I had a small accident in my car which was my fault and Saga have written of the car as an economic write off by insisting that it was taken to the most expensive garage around.
Anyway that is not really my issue, what is very poor, after telling me that it is a write off, they then have to send off the car for assessment and explained that I will not get any recompense for 3-4 weeks, and they wouldn't supply a temporary car leaving me without transport to get to work, and no funds to purchase another vehicle. Also as I obviously no longer need the insurance policy where I had paid up front they will not give me any refund on it.”
“After spending the the whole day on a compare websit .. this site was saying cheap Insurance.. well honestly BEWARE the worst con firm ever .. please bewarned rubbish cost over £1000 for nothing”
“Avoid SAGA like a plague ! I had a small claim when a third party reversed in to my car, i had dash cam so all of it was recorded i got in touch with Saga and they told with the film evidence i'm entitled to go on they FAST TRACK service and with just one phone call they will arrange everything for me including loan car !! so i felt very happy that my problems are over and i'm going to be look after by this respectable Saga company WRONG !!!!!!!!!!!!!!!!!!! Instead the so called fast track company are bunch of cowboys that want a fast track buck for them self instead !!!, they arrange for a person to come to my door with pencil and note book to drive my car 30 miles away to the some dump they called repair shop !!! (i had google the repair shop premises my self ) . When they arrived at my door in some rusty old car i ask this fool where is the tow truck and official paper work including photos of my car stating the scratches that need to be repaired he said he don't have the tow truck as my car is drivable and no paper work is needed pointing to his pencil and notepad , so --- WHEN HE GETS BACK TO THE GARAGE WITH MY CAR ( which this will never happen ) they will propably do more damage to my car to get more money out of this claim, --- and i wont have any proof to dispute it !!!
STAY AWAY FROM FAST TRACK CLAIMS AND SAGA!!!!!!!!!!!!!!!”
“The problem with this company is like most others if you change your policy or when its due for renewal they increase the price substantially, when changing my vehicle recently I phoned to see what the likely increase would be and was told between £50 and £ 100 pounds, when I finally took out the policy it had increased by over £ 400, but I was not left with enough time to seek an alternative.”
“paying insurace premium on a sorrento of £380 a year...i sold the car and bought a skoda with a premium (saga )of £211 a year.
when i phoned to transfer my insurance i was told that there was a charge of £25 pound to do it....but my monthly payments would stay the same??/...apparantly its because its a newer car so will cost more to repair...after 10 mins of trying to explain that the skoda is a lower insurance group i gave up and cancelled....cost £50.”
“SOME MONTHS AGO I E-MAILED REGARDING CONTINUAL E-MAILS & LETTERS APPLICABLE TO THE ABOVE A/C WHICH WAS CLOSAED YEARS AGOR
I RECEIVED MAIL PHONE- CALLS & E MAILS CONFIRMING I WOULD NOT BE TROUBLED AGAIN
TODAY I RECEIVED A LETTER FROM SARAH WALL REGARDING IMPORTANT INFO RE SAVINGS.
HISTORICALLY I HAD CIRCA £100K IN SAVINGS A/C WHICH I CLOSED DUE TO POOR RETURNS
ALL MY HOME INSURANCE/CAR INSURANCE A/C WERE ALSO CLOSED DUE TO INCREASED PRICES YET NO CLAIMS MADE
CLEARLY THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING
PERHAPS I SHOULD MAIL MY COMPLAINT TO LEN GOODMAN AND HIS “BOUTIQUE SAGA HOLIDAYS” PROBABLY ANOTHER CON ANYWAYT
DO NOT PHONE MAIL OR E MAIL ME JUST REMOVE THE ABOVE A/C FROM YOUR RECORDS
THIS IS ALL GOING VIRAL BY THE WAY”
“SOME MONTHS AGO I E-MAILED REGARDING CONTINUAL E-MAILS & LETTERS APPLICABLE TO THE ABOVE A/C WHICH WAS CLOSAED YEARS AGOR
I RECEIVED MAIL PHONE- CALLS & E MAILS CONFIRMING I WOULD NOT BE TROUBLED AGAIN
TODAY I RECEIVED A LETTER FROM SARAH WALL REGARDING IMPORTANT INFO RE SAVINGS.
HISTORICALLY I HAD CIRCA £100K IN SAVINGS A/C WHICH I CLOSED DUE TO POOR RETURNS
ALL MY HOME INSURANCE/CAR INSURANCE A/C WERE ALSO CLOSED DUE TO INCREASED PRICES YET NO CLAIMS MADE
CLEARLY THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING
PERHAPS I SHOULD MAIL MY COMPLAINT TO LEN GOODMAN AND HIS “BOUTIQUE SAGA HOLIDAYS” PROBABLY ANOTHER CON ANYWAYT
DO NOT PHONE MAIL OR E MAIL ME JUST REMOVE THE ABOVE A/C FROM YOUR RECORDS
THIS IS ALL GOING VIRAL BY THE WAY”
