Name: Sastaticket.pk
Rating: 4.44

“The bus quality is very poor. Sastaticket agent call me on the day of my travel that your ticket is not booked. I book the mirror side seat and they give me the other one”

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Posted 1 year ago

Hi Daniyal. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“I had a terrible experience with SastaTicket when I tried to change a flight from July 10th to July 9th. It was an emergency, and when I arrived at Islamabad airport and requested the date change at the counter, it was processed. However, when I attempted to board, the staff informed me that his ticket had not been updated and denied me entry to the plane. I contacted SastaTicket customer service and explained the situation. Although they issued an AirSial e-ticket, the airport staff refused to acknowledge it. If the issue lies with the airport's computer systems, the passenger should not be penalized. SastaTicket should ensure the airport authority does not mistreat passengers in this manner. I can no longer recommend their service.”

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Posted 1 year ago

Hi Parwaiz. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“Delay reaponse”

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Posted 1 year ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“No solution”

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Posted 1 year ago

Hi Hassan. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“Your ticket fair is best no doubt but still you need to increase your price clarity when I was booking Peshawar to Karachi it’s showing me in your system 17000 price when I was confirming it’s going to 22000 pkr”

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Posted 1 year ago

Hi Tanveer. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“Buss condition is not good....wifi not available... seating arrangement is disorder....no handsfree for led ...buss moving time 0100pm but buss move near to 0230”

Helpful Report

Posted 1 year ago

Hi Bilal. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“Overall the services are good The refund procedure after cancellation of ticket is very slow I cancelled my ticket on 16 Jun 24 and till 27 jun24 my refund amount has not been credited I was told by the representative that it will be refunded in 7 working days it has been more than 10 days when I called again the representative again told me it might take 7 more days this is overall not a gud process you people need to improve upon it as any other place refunds with in 2 to 3 days the unnecessary delay is not understandable”

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Posted 1 year ago

Hi Danish. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“I recently had to change a flight coming back to Lahore but your process for changing a flight is very cumbersome ! First you don’t allow online changes - you first have to call an agent to cancel a flight then you get money back in your wallet then you go back online , because your agents aren’t equipped to do to book your ticket, to use your wallet and then pay extra. This is very cumbersome. Either you should be allowed to it all online or all with the agent. Secondly, for some reason I transferred the money from my wallet to pay for my revised ticked but my card didn’t go through. However you sent me a confirmation email on my payment confirming the flight that I had booked. However since my card didn’t go through my ticket never got booked. This was ver confusing why are you sending me a confirmation receipt when my ticket never got booked ?? I got no email or message saying please complete your booking your seat has not been purchased. This needs to be corrected. Lastly you you say you are 24/7 but at 7 am I had a very hard time getting hold of anybody. I normally use your services but after this experience I am very reluctant to do so again.”

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Posted 1 year ago

Hi Munazzah. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“Your app is very slow”

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Posted 1 year ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“Late response”

Helpful Report

Posted 1 year ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“Buss departed 20 minutes late, as staff was delaying departure for filling all the vacant seats. Buss condition was average.”

Helpful Report

Posted 1 year ago

Hi Khalid. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“Only due to long waiting time to pickup our call”

Helpful Report

Posted 1 year ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“I got a really delayed response on whatsapp, tickets of buses were booking onine fastly and on station they told us to wait till 9 pm for the opning booking time. only one few seats were left on sastaticket, my payment was not loading i tried thrice in booking of 8pm KHI-LHR (meanwhile seat booked by someone else which I was proceeding the payment for), then I tried twice in booking at 2200, which the payment did not proceed too. I had to go to the station and booked a ticket. This is a very painful process, and I dont know on what basis the online bookings were happening when the on station they said 9 pm the bookings will open. (need to correct the communication) please your payment process hassle free”

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Posted 1 year ago

Hi Karishma. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“Very slow response. Not responded on call even after more than 15 calls.”

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Posted 1 year ago

Hi Rashid. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“WhatsApp response very delayed. We site is filtering by bus service and could not choices out it.”

Helpful Report

Posted 1 year ago

Dear Irshad,Thank you for taking the time to provide feedback on your experience with Sastaticket.pk. We sincerely appreciate your valuable input and apologize for any inconvenience you may have encountered. We have noted the issue you mentioned regarding the delayed response on WhatsApp. We understand that this can be frustrating, and we apologize for the inconvenience caused. We are closely looking into this matter and taking steps to improve our response time and ensure a more efficient customer service experience. Moreover, we apologize for the inconvenience you faced while filtering bus services on our website. We recognize the importance of a seamless booking process and we are actively working on fixing this issue. We appreciate you bringing it to our attention and allowing us to address it. In order to further improve our services, we would greatly appreciate it if you could share any additional details or suggestions on how we can better assist you. Your feedback plays a crucial role in our continuous efforts to enhance customer satisfaction.

Posted 1 year ago

“Extra charges on nothing and there own laziness! A date was mistakenly selected and they reply the other day with more cost which was absolutely rubbish!!”

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Posted 1 year ago

Hi Zahoor. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“Delay in reply”

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Posted 1 year ago

Dear [Reviewer's Name],Thank you so much for taking the time to provide us with your feedback regarding your experience with Sastaticket.pk. We genuinely appreciate your effort in letting us know about your recent interaction with our service. First and foremost, we sincerely apologize for the delay in our reply. We understand how frustrating and inconvenient this must have been for you, and we deeply regret any inconvenience caused. We are constantly striving to ensure prompt and efficient communication with our valued customers, and we truly apologize that we did not meet your expectations this time. To address the delay issue, we would like to kindly ask for your input on how we can improve our response time and simplify the process for our customers. Your insights and suggestions are highly valued and will assist us in enhancing our services. We are committed to rectifying this issue promptly so that any delays can be avoided in the future.

Posted 1 year ago

“I booked ticket from sastatickets. I am very frustrated because my booking has been cancel twice.”

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Posted 1 year ago

Hi Syeda. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“I had to provide the agent all the details, whereas it is easy to cross. Check the details with the associated number or email. In addition to this the wait time for Customer Support is very poor. I received a reply after five hours of my initial inquiry and every time I call the Support number after 15-20 minutes the call would automatically drop and I also requested a call back but I received nothing in the next six hours.”

Helpful Report

Posted 1 year ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

“I was tried approx 20-25 time call no buddy replies or callback then I made new booking and didn't not paid so after 10 minutes I rcvd a call from your centre Maza Nahi Aaya”

Helpful Report

Posted 1 year ago

Hi Zinhar. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Sastaticket.pk Reviews