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Save on Laptops Reviews

4.6 Rating 2,682 Reviews

89 %

of reviewers recommend Save on Laptops

Company Reviews

4.6

Based on 2,682 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First off, Parcel Force failed to complete a 'next day delivery' option which I paid for. I spoke to a different Save on Sales customer sales representative twice this week regarding a refund. Twice they promised a call back inside of a few hours of the initial call. They never did. If you make promises to a customer, keep them. Otherwise I may as well have paid an extra £50 and gone to John Lewis and avoided the sloppy service all round. I will not use this company again. It is not worth the aggravation.”

Posted 9 years ago

Read Save on Laptops Reviews

Hi there, Apologies for any inconvenience caused. However a refund was processed for the next day delivery following the failed delivery. -Returns Team

Posted 9 years ago

“Good pre sales, credit card didn't go through and got quick response. Delivery has let it down. Received item which obviously had been dropped. Asked for replacement, let's wait and see how I get on with that.”

Posted 9 years ago

Read Save on Laptops Reviews

Hi there, Apologies for any inconvenience caused in the delivery of the goods. Any damaged items are accepted for return and replacement/refund. -Returns Team

Posted 9 years ago

“Laptop would not activate on arrival. Obtained 'Dead On Arrival' confirmation code from manufacturer (Acer - this involved going through a specific procedure) as required by seller and returned item to seller. Seller stated they tested item and found 'not faulty' (ignoring Acer's findings) and said I must pay return postage to get back the laptop (with what was at best an intermittent fault). Seller said they would retest and get back to me. I spoke to them on 3 occasions each time they have promised to call me back but have failed to do so. I simply required a working laptop without intermittent fault. So having paid and still without laptop for more than 3 weeks, I submitted the matter to PayPay resolution procedure and received a refund within a few days.”

Posted 9 years ago

“I spent nearly £3000 on laptops for my company, which included around £300 in warranties. The laptops arrived in good time and were good quality. I assumed the warranty registration info would be sent to me separately. It didn't come and I didn't receive any emails about it until a year later, by which time it was too late to register. (I had completely forgotten since I hadn't received anything and kind of assumed the warranties were ok) I complained and they said it was my fault for not registering in time, and that they had sent emails (I 100% definitely did not receive emails, and I keep 99% of emails for years, especially of that sort). Not even an attempt was made at an act of good faith considering the money I had spent (and might spend in the future). While I accept that I should have registered, there was very little information given except *prior* to sale, where it was very difficult to notice and easy to forget (I had to look it back up to see it). I'm more annoyed at their attitude than anything else. Giving some money back for the warranties would not have made up for losing the warranty itself, but at least it would have made me feel like they valued my custom and care about the customer. Obviously they do not.”

Posted 9 years ago

“Laptop was dead on arrival, return pick up was and after 5 attemps of 5 min of ringing out I finally sorted a collect plus return . Its my 2nd order and I have recommended you to several friends but didn't realise the hoops you make your customers jump through to return stuff. I will welcome a refund and will consider my options before makibg another purchase.”

Posted 9 years ago

“I am very disappointed. The reason is because I paid for an expensive good laptop (msi gs60) and it came with a dead pixel and a port that wouldn't fit my headphones well. These things do happen, however I paid for an early "inspection" along with the laptop so that I wouldn't have to get into the hassle of returns. I didn't complain at first and got used to it. Now after 3 months the internal microphone just stopped picking up sound, and now I have to pay extra to package it and send it for repair. If there were still returns after 3 months I would return that junk back, too bad though.”

Posted 9 years ago

“My laptop came with viruses on it and I couldn't make sense of anything, thankfully I managed to fix it”

Posted 9 years ago

“My laptop arrived in good time but had a stuck pixel. As this is not deemed enough of a fault to get it replaced I cant return it. Otherwise good service.”

Posted 9 years ago

“The product is good as i expected but the shipping time is delayed for too long”

Posted 9 years ago

Read Save on Laptops Reviews

Dear Customer, After reading your review and looking through your order with ourselves. We would like to apologise. With certain stock we must order this in from our external warehouse. While this should have been with you the next day it took slightly longer for it to dispatch. I believe my colleague gave you a call to advise this. As we needed this item to come in to our Birmingham warehouse before we could dispatch. There was delay with the item coming in which caused your order to be delayed further. I can confirm a refund for delivery has been done for you. Once again I do apologise Save On Laptops Sales team.

Posted 9 years ago

“Faulty laptop received, it works but there's mechanical clicking coming from inside the laptop, the fan is likely loose. Going to return this device.”

Posted 9 years ago

“The initial order was very quick with friendly, helpful communication from the sales staff. I like the option of being able to collect the laptop from a local shop so I don't have to wait in for delivery! I think this is an excellent option and greatly improves flexibility. The laptop arrived quickly and I received good communication about its dispatch, then arrival. However I had an issue activating the Bullguard I purchased with the laptop. The email I received gave an activation code but no license number and produced an error code. Bullguard could not help without the license number. Also there is no product key or proof of purchase for the Windows 8. I constantly get an error screen requesting this. I emailed sales team Wednesday evening, again twice Friday morning before eventually getting a reply that they are busy and will ring me Monday. Strangely when I was making the order and they were chasing payment they weren't too busy to reply to my emails immediately. So my feedback is mixed, excellent service at point of sale but extremely poor aftersales support so I would recommend my friends avoid this company. There is no point in being efficient supplying the laptop if it cannot be used because of missing product codes and then delaying reply. Its now 5 days since I received the laptop and still cannot use it due to this.”

Posted 9 years ago

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Dear Customer, After reading your review and looking through your order with ourselves. We would like to apologise. Regarding the issue with the Bullguard and Windows license key. As stated in the email we did advise we will need to look in to this further and if we can have a contact number to call you back on Monday. The reason behind this is we needed to send off to Bullguard for a new license code. This can take up to 72 hours to arrive through. Again with Windows 8.1 asking for product key we have needed to speak to our after sales team to look in to why this error is occurring as the windows units are already pre activated. The sales supervisor will be giving you a call today to resolve the issues you are having with your machine. Once again we do apologise that you feel that we have not been helpful. Save On Laptops Sales Team,

Posted 9 years ago

“The ordering of the laptop was excellent and very easy to use. However I ordered via Collect+ delivery method and wasn't sent the Collect+ email with bar code so when I went to collect it they couldn't give me the laptop as I had the wrong paperwork. I now have the paperwork but it was very inconvenient,”

Posted 9 years ago

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Hi there, I'm sorry to hear of the issue(s) you have experienced. The Collect+ label/barcode is emailed direct from Collect+ within 24 hours of the order, I believe this was addressed in our email on 18/09/2014. I hope that you are happy with your purchase, however in the unlikely event that you experience any future issues please do not hesitate to contact us. Regards, Save On Laptops

Posted 9 years ago

“OPTICAL DRIVE IS STUCK IT WONT OPEN THOUGH ITS A BRAND NEW LAPTOP ???”

Posted 9 years ago

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Hi there, If you are experiencing technical issues with your purchase, please do not hesitate to contact us on 0121 202 0030 (Option 2). Regards, Save On Laptops

Posted 9 years ago

“Prior to purchasing my new Acer B113 11.6 inch notebook P/N: NX. V7QEK. 015 I phoned customer service to query the number of USB2 and USB3 ports. The specs on Saveonlaptops web page clearly indicated there were 3 USB2 ports and no USB3 ports. As I needed at least one USB3 port I asked customer service to check this for me as I had researched and discovered that every other company selling this exact model notebook and indeed Acer themselves state that it did have one USB3 and two USB2 ports.Customer services were adamant that their specs could not be wrong and it had just the three USB2 ports only.I was therefore concerned that somehow the notebook might have been a so called 'Grey'import.Anyway knowing I could rely on distance selling regulations to return the item i went ahead and ordered the notebook anyway. And guess what it did have two USB2 ports on the right and one all important (to me at least) USB3 port on the left. The point of this long feedback review is why is it so difficult to check the details correctly and amend them when they are clearly wrong. Given the above criticism I have to praise the extremely fast and well informed delivery process. And the price at Saveonlaptops was much much cheaper then any of their competitors including Amazon. Overall I am very pleased with my purchase but disillusioned with the customer service experience.”

Posted 9 years ago

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Hi Robin, Thank you for your review and bringing this information to our attention. I am sorry to hear of the issue(s) you have experienced during your purchase from us. Although we work from the descriptions provided by our suppliers, please rest assured that this will be investigated to prevent any future misinformation. If you have any further queries/questions, please do not hesitate to contact us on 0121 202 0030 (Option 2). Regards, Returns Team

Posted 9 years ago

“Laptop delivered thursday evening. Due to shift work did not have time to open and inspect it until saturday. The delivery packaging was a grey bag folded several times around the laptop box. After removing the grey wrapping i fould the laptop box very badly dented along the spin. This went straight through to the inner packaging. Which has resulted in screen being smashed and 80% of the screen shattered. Have had to go online and process a replacement but due to working hours have not heard anything back other than an automated message. This may just be a one off and due to someone poorly handling the laptop. I hope the replacemeant will be in great condition and well worth the value. On the positives the process for purchase was simple and easy to complete and the delivery all be it damaged was very quick. Richard”

Posted 9 years ago

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Hi Richard, I am sorry to hear of the issues with the delivery of your item. Following correspondence with my colleagues I have confirmed that the product is currently en route for return. We will be in touch shortly with regard to resolution. Should you have any further queries, please do not hesitate to contact us again on 0121 202 0030 (Option 2). Regards, Returns Team

Posted 9 years ago

“One of the two machines ordered did not work properly - faulty mouse pad. Rather than dealing with the supplier - Save on Laptops - for the return we had to contact the manufacturer - Acer. This then means further problems re-registering the software for a replacement machine. OK you get what you pay for in this world, but it would be much better if either, or both, the manufacturer and seller actually tested machinery before they were dispatched. It takes hours to set up a new machine, and all of this time has been watsed by us trying to do it with a faulty machine, only to have to repeat the exercise all over again in a day or two when the replacement machine arrives. Frustrating - not all the fault of Save on Laptops, but more a general problem with the industry where buyers do not deal with the seller for faulty products - as is usual under the Sale/Supply of Goods Acts - but made to talk to the manufacturer. Acer were quick and helpful, but had the machine been properly checked before it was dispatched none of this waste of our time would have occured.”

Posted 9 years ago

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Dear Customer, I am sorry to hear of the issue(s) you have had with your laptop. I would like to take this opportunity to advise that we merely advise customers that dealing direct with the manufacturer is usually a much faster route to resolution. However, we are always glad to deal with the returns process on your behalf as your supplier. If you have any further queries or questions please do not hesitate to contact us on 0121 202 0030 (Option 2) Kind Regards, Save on Laptops Returns Team

Posted 9 years ago

“Ordering & communications process has been very good, however the laptop arrived with a broken screen. I've returned the laptop so am awaiting further feedback on a replacement. Regards Paul”

Posted 9 years ago

Read Save on Laptops Reviews

Dear Customer, I am sorry to hear of the issue(s) you have experienced with your product(s). Please do not hesitate to contact us on 0121 202 0030 (Option 2) for further assistance. Regards, Save On Laptops Returns Team

Posted 9 years ago

“I am not very happy at the moment. Considering that I ordered and paid for my laptop on the 4/06/2104, and it is now the 11/06/2014, I was supposed to get this delivered through the Collect Plus service to my local shop. As of this moment I have no laptop, but my credit card is light to the tune of over £400. I would like an answer on this state of affairs soonest.”

Posted 9 years ago

Read Save on Laptops Reviews

Dear Customer, I am sorry to hear of the issue(s) you have experienced with your product(s). Please do not hesitate to contact us on 0121 202 0030 (Option 2) for further assistance. Regards, Save On Laptops Returns Team

Posted 9 years ago

“Faulty goods. Laptop would not boot and has been returned. Replacement will take up to a week, if I am lucky. Not the companies fault I suppose but still hugely disappointing. A faster replacement service and some recognition of the frustration of such a situation would help - I will have taken time off of work 3 times to accept deliveries and return a machine. Further, a week is a long time in this day and age. The lady dealing with my problem has been very good, and promises to speed things up to the best of her ability, but a short working day (10-5) and a 5 day week when other companies are extending hours, means problems take far too long to be resolved . Sadly a very disappointing purchase which I pray will be sorted next week, or I may just weep.”

Posted 9 years ago

Read Save on Laptops Reviews

Dear Customer, I am sorry to hear of the issue(s) you have experienced with your product(s). Please do not hesitate to contact us on 0121 202 0030 (Option 2) for further assistance. Regards, Save On Laptops Returns Team

Posted 9 years ago

“Laptop gave trouble from day one, when I contacted your company I was referred to the manufacturer Acer to resolve the issue. Will not be buying an Acer laptop again and was very disappointed with the customer support from Save On Laptops, Rgds, Neil Meagher”

Posted 10 years ago

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Dear Sir, I am sorry to hear that you are unhappy with the customer service you have received. If you would like to expand upon the issues you have experienced I will gladly investigate this for you. Please drop me an email to returns@box.co.uk for my attention with any details so I can start my investigation. Kind Regards Andy Skinner Returns Manager

Posted 10 years ago

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Save on Laptops is rated 4.6 based on 2,682 reviews