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Save on Laptops Reviews

4.6 Rating 2,682 Reviews
89 %
of reviewers recommend Save on Laptops
Company Reviews Questions Metrics
4.6
Based on 2,682 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email
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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Elvis Skensberg
Verified Buyer
“completely messed up my order, would never use this service again...”
Helpful Report
Posted 10 years ago
Dear Customer, I am sorry to hear of the issue(s) you have experienced with your product(s). Please do not hesitate to contact us on 0121 202 0030 (Option 2) for further assistance. Regards, Save On Laptops Returns Team
Posted 9 years ago
Mrs Susan E Wells
Verified Buyer
“I purchased an Acer laptop from Save on laptops and it did not meet my requirements as I found it to be faulty within days of arrival. I was advised that it would need to be returned to be repaired, of which I did. It was then returned to me after a couple of weeks and didn't even get passed the boot up process, so I requested a refund as it wasn't fit for purpose. I was then told that the unit had to be sent back to the repair centre three times before then being sent back for replacement/refund options. I found their customer service to be not very helpful, and at times dismissive. I had lost a lot of work and time dealing with this issue and finally had to let Trading Standards intervene to gain a refund from Save on laptops. Personally I would not use their company again.”
Helpful Report
Posted 10 years ago
Patrick Colfer
Verified Buyer
“Ordered a laptop, they said it was dispatched April 11th. Rang on April 17th, was told the laptop was being delivered by external company. Asked to have a the delivery details forwarded to me, so that I could follow up on the delivery. No details were given. Emailed the company on the 23rd April, was then told that the delivery had failed. At no point did a courier or the company contact me about the delivery (they had 2 phone numbers and an email address to contact me). No other delivery from eBay or product bought using PayPal failed to be delivered to me. When I furthered inquired about the failed delivery, I was informed that the delivery had in fact been returned to the company on April 17th as a failed delivery. I was given a refund to which I have yet to be credited. 2 weeks wasted by this company and a totally unsatisfactory customer communication. I have also made a formal complaint to eBay about how I was treated.”
Helpful Report
Posted 10 years ago
Dear Customer, I am sorry to hear of the issue(s) you have experienced with your product(s). Please do not hesitate to contact us on 0121 202 0030 (Option 2) for further assistance. Regards, Save On Laptops Returns Team
Posted 9 years ago
R Sainsbury
Verified Buyer
“Difficult to write a review when they don't tell you what you're reviewing...”
Helpful Report
Posted 10 years ago
John Hepworth
Verified Buyer
“The service from Save on Laptops was fine, but the”
Helpful Report
Posted 10 years ago
Admin Armada
Verified Buyer
“In my opinion you are the most despicable and unethical company I have ever had the misfortune to do business with. Not that anyone will ever read this feedback any more than you will refund me for the item I incorrectly ordered and merely wanted to swap, or any more than you will answer my emails.”
Helpful Report
Posted 10 years ago
Dear Sir, Thank you for taking the time to complete your review. I am sorry to hear that you are unhappy with your purchase, unfortunately as you purchased the goods under a business name, business to business transactions are not covered under the terms and conditions of DSR. Again I apologise that you are not happy with this response and that I have been unable to assist you on this occasion. Kind Regards Andy Skinner Returns Manager
Posted 10 years ago
Mr C R Prowse
Verified Buyer
“Do not buy from this company, they bombard you with junk mail even after 4 attempts at telling them to remove me from there mailing lists and clicking the hard to find unsubscribe key”
Helpful Report
Posted 10 years ago
Answers And Solutions
Verified Buyer
“Very poor service - laptop had poor keyboard and it was possible to see within a minute or so that this laptop wasn't going to be suitable. The distance selling regulations provide a right to return unsuitable goods - save on laptops refused. I'll need to use the Ombudsman to get another result.”
Helpful Report
Posted 10 years ago
Dear Sir, Thank you for taking the time to complete your review. I am sorry to hear that you are unhappy with your purchase, unfortunately as you purchased the goods under a business name, business to business transactions are not covered under the terms and conditions of DSR. Again I apologise that you are not happy with this response and that I have been unable to assist you on this occasion. Kind Regards Andy Skinner Returns Manager
Posted 10 years ago
Winning Processes Ltd
Verified Buyer
“Really disappointed with Save on laptops and Hewlett Packard. SoL advertised a cashback offer which HP would not honour even though I complied with all the requirements for it. Both admitted an error had been made but refused to rectify it. BTW the laptop is fine but I won't be buying any HP stuff again and certainly will not buy from Save on Laptops again”
Helpful Report
Posted 10 years ago
Nicola Coles
Verified Buyer
“replaced my order with a different item without telling me, wouldnt pay the postage to return it, i wrote a complaint letter to them and they didnt even bother to reply - i will never deal with these again.”
Helpful Report
Posted 10 years ago
Dear Sir/Madam, Thank you for taking the time to complete your review. I am sorry to hear that you are unhappy with your purchase, unfortunately per our disclaimer on our website images are for illustration purposes only and do not show a representation of the colour you will receive. The colour will be outlined in our description. Again I apologise that you are not happy with this response and that I have been unable to assist you on this occasion. Kind Regards Andy Skinner Returns Manager
Posted 10 years ago
Patrick Cresham
Verified Buyer
“awful customer service”
Helpful Report
Posted 10 years ago
Dear Sir, I am sorry to hear that you are unhappy with the customer service you have received. If you would like to expand upon the issues you have experienced I will gladly investigate this for you. Please drop me an email to returns@box.co.uk for my attention with any details so I can start my investigation. Kind Regards Andy Skinner Returns Manager
Posted 10 years ago
Mr I O Chivers
Verified Buyer
“Ordered a laptop to be delivered by click & collect. Had email saying it was ready for collection, but when I turned up it wasn't there. Spoke to Click & Collect who said they would have to launch an investigation which could take several weeks. So I contacted Save On Laptops who told me that I couldn't have a refund or replacement and would have to wait until the investigation was completed. I didn't how it was my problem if their supplier has lost the laptop ? Fortunately the click & collect people quickly found the laptop and I got it the next day. But I was extremely unimpressed with how Save on Laptops dealt with the issue, had it really been lost I would have been taking matters further with VISA to recover my money!”
Helpful Report
Posted 10 years ago
Dear Customer, I am sorry to hear of the issue(s) you have experienced with your product(s). Please do not hesitate to contact us on 0121 202 0030 (Option 2) for further assistance. Regards, Save On Laptops Returns Team
Posted 9 years ago
Lik Milotay
Verified Buyer
“I have bought 2 laptops from you last year. These both arrived on time. However, I purchased the 2nd laptop as a Christmas present for my son who lives apart from me. I paid extra for the Norton antivirus. I assumed the Norton program had been installed with the other apps in the computer. It was only some weeks following Christmas that my son lost the use of the computer through a virus. It was only at this time that I realised that the Norton antivirus program had not been included in the package. I checked the computer and there were certainly no DVD disc in the parcel. I called the company highlighting this fact, but got no sympathy or help as to something which was your mistake. I am really dismayed at your lack of understanding and lack of customer care. I will certainly not be dealing with you again in the future.. yOU DO NOT DESERVE LOYAL CUSTOMERS”
Helpful Report
Posted 10 years ago
Dear Sir, I am sorry to hear that you are unhappy with the customer service you have received. If you would like to expand upon the issues you have experienced I will gladly investigate this for you. Please drop me an email to returns@box.co.uk for my attention with any details so I can start my investigation. Kind Regards Andy Skinner Returns Manager
Posted 10 years ago
EMP Hospitality Marketing
Verified Buyer
“Extremely poor, unpatient and rude customer service.”
Helpful Report
Posted 10 years ago
Dear Customer, I am sorry to hear of the issue(s) you have experienced with your product(s) and/or the level of service received. Please do not hesitate to contact us on 0121 202 0030 (Option 2) for further assistance. Regards, Save On Laptops Returns Team
Posted 9 years ago
Save on Laptops is rated 4.6 based on 2,682 reviews
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