SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,921 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

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“I purchased a 3 seater and a two seater cash in August 2019 , I was told it would be delivered the 4th October 2019 , I never heard from them at all ! The week before the delivery was due I rang them , they said they couldn’t find the order! Eventually they found the order , I received the delivery 4th October 2019 the same day I rang them to say there was a split in the sofa arm of the 3 seater . They said take pictures send them in , which I did, they told me they would ring me with a date for a repair, 5 calls I made to get some sort of response, I was told 2-3 weeks for the repair !!! I have constantly called re the repair eventually 6th January 2020 I have had the repair !!! They are so slow to contact you if there is a fault !! I got leather sofas expecting good quality , when it was being recovered I noticed only parts of it are leather it’s a big con”

Helpful Report

Posted 6 years ago

“We purchased a Corner sofa in October and it was delivered in December, on arrival we noticed rips on the corner section and the delivery drivers stated they will inform scs and we will be given a call back the next day, the next day arrived and no call back so we called them they asked us to send some pictures and we did, a week later we still hadn’t heard so we called them to be offered a repair and £80 off the price of the sofa, we refused and was told a manger would call us back a week later no call back so we rang again to be told 24-48rs we would get the call back! A week past and we finally got the call the last started with “you rejected the offer what do you want to do” we said we want a new sofa, she said well that range is no longer available so will need to chose another sofa! We was like ok how do we do that she stated you will get a call from the online sales team tomorrow and hung up! The next day we got the call and said we had looked online and chose another sofa, we told them the make and colour they then said we don’t do that here as you got finance so a new agreement needs to be done so you will get a call back before 10pm at this point it was 5pm! We did get the call and we purchased another sofa and was told the old sofa would get collected at the same time the new one gets delivered in 8 weeks time, we agreed to this as we didn’t want to be without a sofa! The next day we get another call saying our old sofa is being collected this week, we advised the person on the phone the previous day told us we could keep it until new one arrives they paused and said said oh yes I can see this in the notes and hung up! Scs need to speak to each other and have better attitudes towards customers! We will see what happens now when or if the new sofa arrives, I don’t have much faith as from start to now it’s been 5 weeks to get anywhere with them”

Helpful Report

Posted 6 years ago

“Dont use this company. Cancelled carpet fitting less than 24 hrs before stating carpets haven't arrived. Had taken day off work and cleared my kids bedrooms. It takes over 10 minutes to get through on the phones. Terrible customer service don't admit any fault just blame their suppliers. Stay clear of this very poor organisation.”

Helpful Report

Posted 6 years ago

“Had a 2 & 3 seater sofa with a matching footstool delivered and the footstool had a rip in the corner. I reported to SCS on the 28th of September and still no update 5 months later. I have sent numerous emails called the customer service line to be constantly lied too and told it’s in review for 5 months and not one person has called or emailed me to update they actually ignore my emails and only get answer after waiting on hold for 30 mins.I would never recommend or order from SCS again quick enough to take your money but when your goods are damaged they disappear even my local store Warrington have been no help in the matter.”

Helpful Report

Posted 6 years ago

“Had 3 faulty sofas, a day off work on each occasion to wait for totally irrational deliveries, customer complaints department very indifferent and unhelpful, offering a meagre insult for compensation. I am at my wits end with this unhelpful, unreliable company. Dissatisfaction complaint is still ongoing, after one year.”

Helpful Report

Posted 6 years ago

“Awful customer service and after sales. Once they’ve had your money they don’t care. Damaged my front door and the item itself.”

Helpful Report

Posted 6 years ago

“I got a sofa set recently and I am very happy with the price offer, with the quality of the sofa and the friendliness of service I received at store. The delivery men were very helpful as initially the sofa could not get in, but they practically sorted it in minutes, so I am quite pleased with the whole service and I am enjoying the sofa set.❤️❤️”

Helpful Report

Posted 6 years ago

“i had ordered a 3 seat parker knowle recliner from the Bedford branch. Wife went in 8 weeks later to ask when it would be delivered. While waiting for an answer she looked at the model we had chosen.It was marked up as a sale item,but on the other side of the label it stated recliners were a higher price. wife asked sales person to check what we had ordered. It was written down as 3 STR. She asked if that meant recliner and was told no,we would have to pay double for a recliner. I explained that we sat with a salesman and told him I was 68 years old and needed a recliner to adjust to my back. I offered to buy a more expensive sofa and could they transfer the deposit to the one I chose and they refused. 14 months later after many phone calls, resolver,emails to the equity company that was a major shareholder, I got the deposit back. I have never ,ever had so much trouble with a company in my life ! I am a pretty straight forward, trusting ex serviceman,who has worked for big companies for many years. I am finding that these companies who appear to have watertight contracts, are run on USA " Never give a sucker an even break " type lines. I do not know who owns other companies like dfs or amazon, but they do not seem to care about the cheap Chinese made rubbish,that probably has a licence to build these things, sold to them by the original company. Check out the SCS and amazon complaints pages on face book and judge for yourself. BUYERS BEWARY !”

Helpful Report

Posted 6 years ago

“Originally bought sofas in 2012 and they developed scuffs which SCS agreed were manufacturing faults. As damage occurred within warranty we were able to replace with another set of sofas and pay the difference. Delivery drivers scuffed the new sofas (made no attempt to bring the sofas in carefully). They then took back the new sofas as well as our old ones due to damage. Leicester branch manager said he would place an order for a new set of sofas to replace the ones damaged by delivery team. I also asked to have the new damaged sofas returned while we waited for 3 months. 3 months passed and no update. I called to follow up and SCS advised there was no order on the system. The Leicester manager falsified his records to make it look like we were at fault. In the end we were left with the damaged sofas as they had stopped manufacturing that type of sofa. They offered other sofas but they did not match colour or style. Now the new sofas are beginning to scuff. Others who purchased from SCS experienced the same issue with scuffing of sofas. We have no pets or children so I cannot see why the sofas are beginning to degrade. DO NOT WASTE YOUR MONEY ON SCS.”

Helpful Report

Posted 6 years ago

“I posted my horrible review yesterday. I was asked for a customer number so the issue could be resolved. No one has even bothered to put a customer number on the paperwork! I replied and was told to expect a call within 24 hours. Nothing! I have today sent two further complaint emails. Nothing. My sister has mental health issues. They are fully aware of this, and the way they have treated her is disgusting. This company should be avoided at all costs!!!!”

Helpful Report

Posted 6 years ago

“Aftercare department lie through their teeth. Waited 5 months for a sofa to be repaired. Lie after lie. Will.never buy anything from SCS again.”

Helpful Report

Posted 6 years ago

“Amazing service from start to finsish - Delivery drivers were really helpful”

Helpful Report

Posted 6 years ago

“Ordered furniture on guaranteed before xmas!!!! Told salesman needed it by 23rd december. No problem !!!!! Heyho told 18th would be delivered 24th. Explained it was condition of order to be here by 23rd. Informed dont usually work xmas eve this year is exceptional so they are still fulfilling paper contract even if they promised something else at point of sale. Then found out not getting it 24th after all. Conversation with wife who is not the customer resulted in them cancelling my delivery without speaking to me first. GDPR obvs out the window. Fuming. Won't use again. False promises on delivery to fill their sales quota and secure bonus. Not a thought for mess they leave customers in. Laid back Larry's in shiny suits handing out free coffee with a side helping of lies. Disgusting.”

Helpful Report

Posted 6 years ago

“Paid up front for sofa and two chairs back in September. Promised delivery before Christmas. Turned up end of November (Albeit a day late after staying in all day) One of the chairs was smashed up and therefore returned. The problem with SCS is trying to contact them if there is an issue is impossible. Eventually gave up and went into shop. As shop had no Manager spoke to Sales Manager and he stated after contacting me back to stay in on 17th Dec and they would return broken chair so I had something for over Christmas (surprise they did not turn up again). These experiences have highlighted one thing when dealing with SCS. 1. Don't pay up front. 2. Don't believe a word they say. 3. Give up all hope of contacting them and lastly SCS does not stand of Sofa Carpet Specialist it stands for S**t Customer Service. Fed up of Clacton-on Sea”

Helpful Report

Posted 6 years ago

“My nan who is 84 years old has brought a sofa on the 4th of November and is still currently waiting for it now over a month and half now and. I highly wouldn’t recommend for anyone to buy a sofa from scs it is a disgrace that we called customer service on behalf of my Nan and we were told there is a contract! What a contract just to buy a sofa what has the world come too. Customer service were also rude to & the other times the sofa was booked for delivery it wasn’t ordered.”

Helpful Report

Posted 6 years ago

“Three year old sofa badly sagging now gives me back ache. Someone told me people only buy once from SCS ,I now see why ,low quality.Made to look good for a couple of years not comfort or to last.”

Helpful Report

Posted 6 years ago

“We were given a date for delivery and fit a dining room carpet we cleared the room for that date, had no contact from the fitters as we were promised. We tried ringing the store just impossible, given the runaround so my wife drove in to the store. Sales man rang the fitters they said the carpet was not on the van. He rang the warehouse the carpet was there, and a promise to fit next day. Yes the fitters arrived next day, but on fitting the carpet they bent the carpet and put a crease in it. So we have new carpet with a crease across the middle of it very unsightly the old carpet looked better. Having read other comments about SCS. Do we waste our time trying to get any sort of redress?”

Helpful Report

Posted 6 years ago

“Awful Awful awful! £960 on living area carpet (it’s not a big space). Was told it would be laid on or around the 17th or December. I called a few days before to check the progress as I hadn’t heard a thing! Spoke to a lady from the lakeside store who had no customer service skills what so ever! She’s thought it was ok to address me by “babe” my carpet hadn’t even been ordered! I demanded my money back straight away! After speaking to 3 mangers!!!Yes apparently one store needs 3 carpet manager. I was told getting my money back needs to be approve by a different manger! At this point I was ready to go into the store and tell people myself to not spent a penny with this company. I now have my money back so I’m happy! I feel as if this was a blessing. As now Iv done some research on this company I find it shocking they are even trading.”

Helpful Report

Posted 6 years ago

“Couldn’t find a rug I liked so was told that if I liked a carpet they could make one and get a “whipper “to seal it .I picked one out that I liked and was told it would be 2-3 weeks as the whipper would be required .This was ok with me and they said they’d be in touch .This was on the 7th November 2019 ..On return from a 2 week holiday I still hadn’t heard anything and that was after 5 weeks .Returned to the store to be told “the carpet porter”wasn’t in and it would be contacted the next day.3 days later no contact but ring the store to be told someone will call back .No call !Rang back yesterday to be told the “whipper “would be coming on Friday (after 6 weeks and one day !) Returned to store today and got my money back ! I would like to add that despite my experience the staff were all very pleasant and helpful at the time of the sale but I feel that I should’ve be told earlier what the problem was .”

Helpful Report

Posted 6 years ago

“Awful customer service. They just don't care. Do not use scs. Rubbish”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,921 reviews