SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,878 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a leather sofa recliner. £2500 !!! After 2 months: 1. Sofa pocket. I have never used it and I explain how it turned out. 2. On the right side of the sofa is like a hole. I don't say anymore when you sit down on the sofa. I can attach a picture with us to see how skinny we are. The sofa is used maximum 1-2 hours a day. We have no pets, the children are at school and when they return they do not sit on the sofa. If you sit down there you are like inside of the hole. 3. Because of the bad quality of the material on the left side the material of the sofa has been touched, has become fad. Again, how can explain that if we used for 1-2 hour and we have home clothes. Even if wearing jeans or sitting all day on the sofa it was not normal to do this in the first year of use. furniture should last a lifetime if it is of quality. especially since I paid a lot for . They send me in the shop to choose another sofa because mine is discontinued. I just my money back because all of them are poor quality.”

Helpful Report

Posted 5 years ago

“I bought a carpet. The carpet was fitted by fitters provided by scs. They cut it too short and you could see floorboards and underlay on the stairs and landing. Scs store manager agreed to replace the carpet as a "good will gesture" yup seriously... Those were his words. To my horror they layed an awful cheap carpet that was not the carpet they showed me in store. When I went back to compare the stand had gone. The carpet started to pull threads and disintegrated within 6 months. Horrendous. After a lengthy battle I eventually managed to get my money back and I went elsewhere. Although I was still 100 bucks down. Scs verdict was that I had "hoovered the carpet incorrectly" seriously!!! Such a terrible company. Scam artists. Avoid avoid avoid.”

Helpful Report

Posted 5 years ago

“I bought a sofa for my daughter, when we were there buying it, they couldn't have been nicer. The sales persone was named Niall and the store was at Nottingham near IKEA. The advice from Niall was that the standard seating and the foam up grade were the same in standard, and as long as you pump up the seats they will be fine I asked about doing the upgrade but was told it wasnt needed. We bought the settee and even it was looked after, it was all lumpy within three weeks and nothing could be done. I spoke to Ali who stated he was the manager, I was informed that there was nothing that they can do as I had made my decision when buying the sofa, Ali then said "you sound like a lady who knows about sofas so you should have known better". I am totally outraged to be treated in this way, as I tried to point out that SCS should be looking at the training of there staff, so that customers are not miss sold items of furniture. I wish I had gone to DFS, as there service is second to none, I hope that others read this, so they dont make the same mistake”

Helpful Report

Posted 5 years ago

“Purchased a tree piece suit 18 months… Purchased a tree piece suit 18 months ago now. After 11 mouths one of the recliners looked as if we had had it for 11 years, the seat sank so low you had a job to get out of it, But they did come out and put some more foam in it. Now it has sank again and the other chair is going the same way, not what you expect for £2.396, plus £220 for insurance. Well after trying to claim on the insurance it turns out it is not worth the paper its written on. And SCS want to charge me £75 to come out to inspect it, and if its a defect repair it. Well to be honest, if you have paid a lot of hard earned money for what they claim is a quality product, then why do they want to charge to repair there product? Bottom line is DONT BUY FROM THEM.”

Helpful Report

Posted 5 years ago

“RETURNS AND REFUNDS PLEASE NOTE IF YOU BUY INSTORE YOU CANNOT CANCEL YOUR ORDER !!!! ORDER ONLINE AND YOU WILL HAVE THE USUAL 14 DAYS. BE WARNED, BUY ONLINE IF YOU DECIDE TO USE THIS COMPANY AT ALL.....”

Helpful Report

Posted 5 years ago

“Pay £3500.00 for a sofa after 2 years of me telling you the settee is not comfortable and keeps collapsing and you keep repairing. Then you send out the manufacturer’s repair specialist and he writes his report saying the whole settee has manufacturing faults that’s why it keeps collapsing then scs send out one of your upholsterers and he also writes the settee off at a cost of £75 to myself then I wait 4 months for a response and the response is from my local scs store saying we will take your settee away as it’s not fit for purpose and you can come into the store and choose a settee for £1600.00 😂😂😂😂😂😂 No I don’t think so.. repair it or like for like please. Still waiting for response.never ever will I buy anything from scs again. I have been sat on a broken settee with springs protruding and collapsed seats since new.”

Helpful Report

Posted 5 years ago

“Horrible experience at the Slough store. The moment we entered the store it started feeling like there is an enormous pressure being built up to purchase. The guy whom I asked to show me the sofa section was quite rude and literally mocked me for asking that. Then came another guy. He suggested to buy any furniture over £250.00 and then get a 20% extra discount on the carpet. Their collection of furniture at the store was terrible. We felt kind of trapped to buy two of their "two-stair" side tables. I paid £374.00 by my debit card. Then he asked me to pay £300.00 deposit for the sofa. I paid £300.00 by my debit card. Now, I asked for a receipt and he said it will come over the email. I asked for a receipt for the deposit and he said as the purchase hasn't complete (because the surveyor will come and take the measurement before the purchase is complete) he cannot give me any receipt either. We came back home and I checked the reviews and I wanted to kill myself. The reviews everywhere were terrible about the carpet and the fittings, the customer care service everything. I couldn't that night. Next day I drove about an hour to cancel the carpet order. After initial evasive replies the guy let me speak to the store manager. This guy started all sorts of excuses told me that the tables are "non cancel-able" so cannot be refunded. So a table which I only bought to get the 20% discount on the carpet is "non cancel-able". Wow! Then I asked where is my receipt for the table purchase. His initial response was "give me your mobile phone I will show you where it is in your gmail". Anyway after a long conversations, a lots and lots of patience I could get the carpet order cancel but not the tables. The tables haven't even been delivered and supposedly those will come when those will come. There a timeline of weeks. But if those do not arrive, I won't dare to call the customer care as I have no hope of getting them through. Going to the store again, well that's the last line of hope, to deal with them again? The scariest thing I might have to do. If you love peace in your life do not put your foot in there.”

Helpful Report

Posted 5 years ago

“Would not recommend this company. Terrible customer service at Clocktower, Chelmsford. Got me to sign on tablet to confirm order. Sent order confirmation through by e-mail and found my signature had been placed at the end of all sorts of statements which had not been brought to my attention and to which I had not agreed. Want £99 to deliver one small table costing just over £300! I said I would collect as I was not prepared to pay this excessive amount. However I find the order states I have £99 outstanding ! Currently awaiting their response for my request for this to be removed! Would not do business with this store again.”

Helpful Report

Posted 5 years ago

“TERRIBLE customer service from SCS. NEVER take out the £250 insurance. Costs £75 for an engineer to declare it was a manufacturing fault on a 2 year old sofa&chairs. Result to issue- have a broken sofa & 40% voucher for ANOTHER SCS sofa. Will never use or recommend SCS again”

Helpful Report

Posted 5 years ago

“Disgusted by the service ive been waiting over two months for someone to fit my carpet there’s constantly cancellations and they can’t find my carpet and I can’t get through half the time to the store I AM INFURIATED! I can’t move in to my property because of this companies negligence”

Helpful Report

Posted 5 years ago

“As I said all staff excellent”

Helpful Report

Posted 5 years ago

“All I can say is all staff including delivery excellent”

Helpful Report

Posted 5 years ago

“Would not recommend this company! Ordered a carpet,it come wrong size. Then re ordered and booked in again to be then told manufacturer had run out of carpet and would be another 2 weeks! 8 weeks in total waiting for a carpet!! Ended up cancelling and going elsewhere”

Helpful Report

Posted 5 years ago

“Don't buy a carpet from this company! They fitted the wrong carpet on the wrong day over a month ago and the issue is still not sorted! Rude and unhelpful customer services! Will be getting legal advice and going to trading standards!!!!”

Helpful Report

Posted 5 years ago

“Ordered a sofa and carpet, carpet arrived first it was wrong one, only to be told that WE had ordered the wrong one, receipt never given stating our carpet choice , only got a receipt for sofa, Hence now left with a carpet we did not choose, the salesman obviously got carpet choice wrong and put order through then blamed us, absolutely disgraceful and rude customer care from Wakefield branch they all stuck together when contested and lied accordingly to cover each other, Avoid these un proffesional clowns, they was unble to provide us with the order for the carpet, i wonder why”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Ordered sofa etc and 2 extra cushions. All arrived ahead of schedule and were lovely EXCEPT the extra cushions were the WRONG MATERIAL. Attempted to get these replaced which I was told would be done. Now I have a beyond frustrating problem. Store has the cushions and I am constantly ringing to ask when they will deliver - no joy. Head Office say ring back …… whenever ……….. no joy. Complaint to Manage elicits an email reply saying store will contact me re delivery. Next day at 0827 I get a phone call from HO asking me to ring to arrange delivery. I ring the number, open from 8am to 8pm, at 0833 and 0845 to be told line opening times at 8am to 8pm and to ring back when open and call disconnects. Emailed Manager and email, sent the previous day, bounces back. Called her number and had to leave a message. What is going on is poor communication and I have given up hope of ever getting the cushions or my money back which was £100. Good furniture, abysmal communication. Why does the customer have to go all this running about? Why does the call centre ring at 0827 requesting I call back to arrange a delivery and at 0833 and 0845 it says it is closed? I have a job of work I must go to and a life with sufficient problems to sort out THIS ONE IS ONE WHICH SHOULD NOT BE HAPPENING. Frustrated and angry.”

Helpful Report

Posted 5 years ago

“We have recently ordered two sofas from our Preston branch. This is the second time I've used SCS my last sofa is now fifteen years old and we fancied a change. Becky the lady who served us was lovely and came over and helped us with everything we needed, she wasn't pushy and didn't make us feel like we had to buy. A nice friendly store with some lovely good quality sofas.”

Helpful Report

Posted 5 years ago

“We purchased two settees Unfortunately they were faulty when they arrived I suppose anything can be faulty the review I'm writing is the fantastic service then there after we got after care out reports were actioned for us choose another set of settees we were very satisfied thank you scs”

Helpful Report

Posted 5 years ago

“Got a corner sofa and dining table form scs.. the sofa instantly collapsed in the corner and you go straight though to the timber frame underneath.. we had the “repair man”(if you can call him that!) come round just to say, and I quote.. “they all go like that.. I’ll pull the material tighter and then it’ll be ok for a bit”.. whatever he did, did nothing what so ever so now I’m life with a £2000 bill and a 2nd rate, rubbish sofa... the table came in a water damaged box that was falling to bits.. once opened we found that the legs had chunks missing out of them that where crudely coloured in with black marker pen.. we complained just to be told that I probably did it myself so they won’t be doing anything about it.... trust me when I say this... AVOID THIS COMPANY AT ALL COST..”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,878 reviews