Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

“After less than 2 years, our leather corner suite began peeling. After the issue worsened to several (9+) places, I reported it to SCS and suffered the same appalling tactics as experienced my many reviewers. After 7 weeks of being ignored, I called them again, was put on hold for 35 minutes only to be told that their decision was that the issue was "wear". Really!!! This was not some low-end leather sofa. We opted for the higher-end option which we believed would last. We've had leather suites in the past which have not suffered from this issue which is obviously a quality problem. I have escalated to their senior management but have little faith that they will deal with the problem. Whilst I await their pleasure (apparently at least 2 weeks), I will be contacting trading standards and the finance company. Suffice to say that I would not recommend SCS at this point. Pity I can't give 0 stars.”

Helpful Report

Posted 6 years ago

“Would give no stars . Currently sueing SCS. DO NOT BUY FROM HERE”

Helpful Report

Posted 6 years ago

“Would give NO STARS if this was an option!! F***ing jokers this company are! Right from the word GO...and at every stage so far! And the bloody sofa hasn't even been delivered yet!!! I am dreading Saturday!!”

Helpful Report

Posted 6 years ago

“The one star is for the carpet fitters and carpet. Delivery service and customer from Hull store and head office appalling. Fitting cancelled 4 times, when questioned no fitting had ever been booked at all!! Never return your calls and when you contact the head office or store always waiting at least 30 minutes on the phone. Sent complaint email never received a reply even after second email. We do not recommend and we will never use SCS AGAIN.”

Helpful Report

Posted 6 years ago

“Buying Service was fine, product however is absolutely rubbish, had a corner sofa and love seat for around six months and I will be lucky if it lasts another 6 months. Wood frame inside the sofa and love seat have become very noisy and there are loose threads appearing on a daily basis. We also paid extra for the ungraded foam which appears to be sub par compared to most other company’s standard foam. All in all a very cheap and nasty product masquerading as a premium product.”

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Posted 6 years ago

“Delivery guys very pleasant , However after a couple of months of having my Endurance sofa , received a letter from SCS saying there was a fault on this model . Appointment made for upholsterer to come and fix fault , which he did , after taking sofa to bits and removing two bent steel rods out of seat cushions . The cushions are solid and uncomfortable , it's like sitting on a wall , have constant back and neck pain if sitting on sofa for any length of time . I wish i had gone elsewhere now , Would not recommend the Endurance Range at all , Cheap , solid foam used in cushions . Will now have to save to buy a replacement from elswhere .”

Helpful Report

Posted 6 years ago

“Pathetice service. My parents were expecting their order on 21/10. After numerous phone calls (which in average took 30 mins for them to answer) was the order chased up. Even then no one could provide an explanation till 5 days later. Their store manager seems to be busy to answer the phone. Although the call handlers and sales team are pleasant enough ( want the money) the procrsses are totally incompetent. The only good part of the service was the carpet fitters and they Are and external company! Please save your time and money and go to a business that will care about you as a customer.”

Helpful Report

Posted 6 years ago

“Pathetice service. My parents were expecting their order on 21/10. After numerous phone calls (which in average took 30 mins for them to answer) was the order chased up. Even then no one could provide an explanation till 5 days later. Their store manager seems to be busy to answer the phone. Although the call handlers and sales team are pleasant enough ( want the money) the procrsses are totally incompetent. The only good part of the service was the carpet fitters and they Are and external company! Please save your time and money and go to a business that will care about you as a customer.”

Helpful Report

Posted 6 years ago

“This is the most incompetent service i have witnessed. My parents were expecting their order on 21/10 - only after numerous phone calls (which can take up 30 mins for them to answer) did someone chase it up. Only after 5 days did i get a response, even then there were delays. We still havent received our order. Please save your time and money for a business that will actually care about you as a customer”

Helpful Report

Posted 6 years ago

“PLEASE PLEASE PLEASE!!!!!!! do not buy from this uncaring, ignorant and money grabbing company. We had a battle with scs over misrepresentation made by one of their managers called John at their store in Sprowston Norwich, he lied through his teeth to get the sale, after 4 months we won our case with the credit card company and got a full refund, it took a hard battle because of the lies made by scs, if you do have a problem getting a refund through your bank, i recommend that you never give up and fight scs with all you have, scs will be hoping you give up.”

Helpful Report

Posted 6 years ago

“Avoid this company, full of promises they can't and won't keep.”

Helpful Report

Posted 6 years ago

“The aftercare have said some bizzare things to me to make me think all is being looked into, phone a few days later and no one is taking action to rectify your problem. The carpet is great just hope there is no problems come fitting day because aftercare is was like after work 3 days off staying at home waiting for solutions to be rectified and on the day no one called to say no one will be coming, I found out when I called them myself and when asked if they were going to tell me there was no response to my question apart from ummm ummm its the stores problem. Why even employ a customer service team, I think its probably just because its a legal thing there is no interest from scs to improve their cs services via training or whatever else can help, i think they have figured out that for there business model its more profitable for them to bot invest in cs. So the more people that see these reviews the better. They can then at least have an idea as i did not look at scs reviews before purchasing, obviously they probably have many happy customers more happy then unhappy But if you have an issue then based on my experience with this company i honestly feel youve got a job on your hands.”

Helpful Report

Posted 6 years ago

“The worst service I have ever had... initially a fitting date is booked.. we take furniture out the day before and we get a call to say it’s now not happening and will have to be rebooked... we put the furniture back in the lounge.. and we rebook.. we get a delivery and guess what the carpet is fitted but it’s too short!!! The after sale is horrendous.. you get passed from pillar to post.. a refitting date is booked and guess what no one turns up.. did we get told.. no!! No one calls you back.. the advisors just don’t care.. advisors thinks it’s ok to just transfer you around because they can’t be bothered to deal with you.. no resolution is being given apart from £250 off a £1000 carpet to keep as it is..I really don’t think they get it!!.. the carpet is too bloody short.. really!!! An uplift and refund is offered .. again seriously that leaves my elderly mother without a carpet!! Regional manager Simon states that’s all they can offer... maybe he needs to speak to customers to actually realise the realisation of the problem.. it’s very easy throwing a unrealistic figure at someone... you ask for the CEO details... guess what! no has them... I will get them though and will be emailing the CEO.. It’s been weeks of stress for ourselves and my mother.. lots more incompetence that we’ve dealt with but too much to put on here.. otherwise you’d be reading a book.. I will not let this lie..”

Helpful Report

Posted 6 years ago

“Ordered a carpet (very expensive) Got messed around with delivery Then when I had it fitted it was 15cm short because the man I gave messurments to messed it up . No one calls back from complaints Department and staff were all rude . Never again !!!!”

Helpful Report

Posted 6 years ago

“Absolutely fuming! Ordered sofa and footstool last month and was offered last Friday as delivery date, which I turned down as I was away and they offered today as an alternative. No sofa arrives...and not even a courtesy message or call to say it won't be coming! Paperwork shows it will be coming! I've taken day off work...cleared the space for it...and sat waiting all day!! Customer services said it's an 'estimated delivery date'... What?! How can you expect people to sit in for several days just in case it arrives that day?!... When the invoice says today's date? Prehaps I should have 'estimated' when I will pay for the sofa?!... Customer service is supposedly getting the store to call me...I'm still waiting!!”

Helpful Report

Posted 6 years ago

“Rubbish rubbish”

Helpful Report

Posted 6 years ago

“Would never go scs again absolutely rubbish after care ,, got sofa jan 2019 had them out March 2019 and now it’s November 2019 was told there is nothing wrong with this sofa pictures tell you different keep your money in your pocket because after care is none existent”

Helpful Report

Posted 6 years ago

“Purchased carpets throughout the house wouldn't recommend scs to anyone thinking of buying from scs the aftercare team don't care the carpet fitter didn't care , all my tracking has been cut short and the carpet is short in a number of places .so my advice would be stay away”

Helpful Report

Posted 6 years ago

“I have ordered a carpet and a sofa from SCS by the end of July 2019. After a very long delay, the fitting day for carpet was agreed on the 5th of November to be followed by the sofa on the 8th. On Saturday November the 2nd and in preparation for the new furniture, I took all the old carpet off and donated the old sofa. However, on the fitting day, I was shocked when the fitter broke the news: the carpet has wrong size! I was so frustrated! SCS sent a surveyor to take the measurements, hence it wasn’t my mistake whatsoever! Now with two children running around a solid wood I had to wait three weeks for the carpet to be reordered! SCS offered nothing and they were even so rude, as if it was my mistake. They didn’t even agree to provide any spare carpet while waiting to get the ordered one. I spent hours on the phone trying to find a solution but to no avail. SCS didn’t even show any sympathy and not even tried to take any responsibility for what happened. I spoke to citizen advice and the only thing they did is directing me to read consumer rights act . What a terrible experience”

Helpful Report

Posted 6 years ago

“We had our settee for about 3 years which was fabric leatherette, and the top layer of this settee was coming off, had the insurance they came out and said it was wear and tear which we weren't happy with, so phoned scs they said we could pay £75 for an independent person to come put which we did , man came out said it was a manufacturing fault with the material, and that scs would either recover it , or give us a new one, giltbrook store , eastwood, only then offered us 40% off a new one, we werent happy with that so they've sent it to a retail company that sorts out disputes, that was June were still waiting, another 90 days from October, doesn't look like it's going to get sorted anytime soon scs are rubbish if this is your customer service, our settee has deteriorated even more now its disgusting, if I would have continued with the finance I would have only just finished paying for these settees that are now no good, so my advice is dont take out the insurance not worth the paper it's written on , or leather kit sold to us with a fabric settee at 30 quid”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

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