Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 951 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 951 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude CSRS and the rudest adjusters, have to fight with these people every month to get paid. I paid into this company for 23.5 years. I have been collecting from them for the last three. In 2020 the claimed they overpaid me, so I paid it all back by spring of 2021. Today 11-28-23 I get a letter stating that I owe them from the overpayment in 2020. WTH The best part of this is that the amount they say I’m to repay is less than the amount I paid them, so now they owe me. Plus they still owe me for September and October. Very unprofessional. Then on top of all this, they sent me for an IME. They Dr. I seen spent 24 minutes with me, and each time I tried to explain something, he put his hand in my face and said…stop talking. Never once did he ask for medical records. So in 25 minutes he determines if I and disabled or not. Hmmmm. I sure hope he got paid by these asshats.”

Helpful Report

Posted 3 years ago

“If you care about your well being or your future do not ever work for a company that utilizes Sedgwichs services. They are a privately owned third party company that is only looking out for one thing=it’s clients(which isn’t you!). Your health and well-being as an employee is the furthest thing on their minds. Get an attorney that has fought Sedgwich in the past. They are about the biggest collection of con artists and flat out liars on earth. They have one goal and one goal only=to get a worker back to work (especially if they really do have a bad injury) and to invest as little as possible into your recovery. Please get this into your head. If a company uses their services that’s a clear as day sign of a company that takes great effort to NOT look out for its employees. My claim has been a total nightmare. I’m glad I found a good attorney because Sedgwichs BS runs deep and is well known among most judges.”

Helpful Report

Posted 3 years ago

“Terrible service, communication, web service and claims handling. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Awful ... Is an understatement .. Made a claim ... The company that is paying for there service ... What service are they providing ... They send me a check .. They stop payment for no reason ... I had to pay late charges plus ... They send me another check with out late charges plus all bank trips I had to make ... Spoke with a few people .. Very disrespectful ... No extra money yet ... Yes attorney needed ... Ms Sedgwick was on the front cover if a magazine .. She must have needed the money to buy her white suit.... Please find another company for your business .... Bad Management .... I guess that is”

Helpful Report

Posted 3 years ago

“On low end of pay scale. Ever dept is understaffed. Management wants more with no resources. I’d stay away from this place”

Helpful Report

Posted 3 years ago

“This company is by far the worst insurance company I have ever had the displeasure of working with. My wife was involved in a car accident and the other party ADMITTED FAULT to the officer and has actually tried to help us with this case. Sedgwick was given the claim the day after the accident and did not contact us for a week and a half after multiple attempts to contact them. We finally heard back from them and turns out the adjuster was out sick for a week but they never gave anyone her caseload to work. Once we finally heard back we were told that we have to prove to them that we were not at fault for the accident. The other party has tried to contact them telling them its their fault and we have provided documents showing who was at fault. It's been almost 3 weeks since the accident and my car is still in my driveway. Still waiting for them to stop screwing us around. I'm going to get a lawyer involved if this keeps up.”

Helpful Report

Posted 3 years ago

“I was misinformed on multiple occasions. Stafff was rude and uninformed. Reimbursement took a long time. They require you to provide your “set” work schedule even if you work different days every week. That rule is very important because it affects the number of days you are paid. In my case, they shorted me one day of reimbursement and said they couldn’t do anything about it.”

Helpful Report

Posted 3 years ago

“Terrible claims people. You can never talk to the agent that's handling your case on the the phone live. Leave as many messages as you want with your phone number, Jim J. will never call you back. And if he do answer your questions in the message center, it's half-ass answers that don't help.”

Helpful Report

Posted 3 years ago

“Absolutely shocking they have left my mum and dad in there 80s with a job half done A total disgrace”

Helpful Report

Posted 3 years ago

“This is absolutely the worst service I have ever attempted to use. Any company dumb enough to trust you brainless fools with their employees information should be absolutely ashamed. Legitimately these people don't care about helping you whatsoever, just about getting through the work day. They provide no support for anyone who isn't able to reach out monday through friday 8-5, which, is kind of the vast majority of the working world. They screwed up my claim and lost me over a grand and to this day have made no attempts to tell me why and have been impossible to get into contact with. I'm beating a dead horse at this point because it's not like any human being with a brain thinks of them as decent, so I guess their services must be cheap! Sure seems that way. If you ever have to make a claim using Sedgwick, speaking from experience, you better be ready to sell all of your stuff because there is a vast likelihood of you NOT getting paid. I wouldn't recommend this service to anyone, at all, and am very hopeful that I'll live to see Sedgwick close down and every single one of those bastards who cost me my money lose their job.”

Helpful Report

Posted 3 years ago

“Updates from Sedgwick are spotty at best and always incomplete. It is a constant request for more information.”

Helpful Report

Posted 3 years ago

“Be waiting for ever to here from them. Then they require me to drop every thing to meet the short notification when site inspection is required. Over 9 months later and still none the wiser about my claim.”

Helpful Report

Posted 3 years ago

“Customer service is horrible. The lack of communication is unacceptable.”

Helpful Report

Posted 3 years ago

“Place has terrible service,does anybody even work there?worst place to deal with.”

Helpful Report

Posted 3 years ago

“I wish I could give less than one star. Sedgwick has bankrupted my family once. This is on file in Colorado and I have the documentation. Now they repeatedly deny my STD claim for hand surgery for a job that is 90% typing. The surgeries have been to correct a flexon tendon laceration and laceration to 2 nerves. This is equal parts surgery and PT. Sedgwick is incapable of understanding this. This has been a major surgery and retraining of how to use my hand.... but 2 mths off work is over their heads for surgery, recovery, retraining, therapy, etc.”

Sedgwick Claims Management Services 1 star review on 19th October 2022

Helpful Report

Posted 3 years ago

“Where is the less than 1 star. I want to rate -5. My doctor has filled out their forms 3 times and each time they come up with a BS reason to reject them The new reason is that on their form # 11 "Patient Complaint" my doctor put "Foot pain" which I had to have surgery on. "Foot pain" was my issue, Not acceptable to Shitwick. I have worked for BAC for 11 years, never have I ever been put through anything like this. Tony G the appeal agent is rude, condescending and a complete a$$. BAC HR has been no help. So I don't get paid for 6 weeks for staying home trying to recover from surgery. I have no idea why when Bank of America brags about the great benefits , they force us to interact with such a crappy company as Sedgwick.”

Helpful Report

Posted 3 years ago

“If there is a company in hell, it would be Sedgwick. If you ever want someone to kill themselves, have them file a claim with Sedgwick. Hands down, the most incompetent, poorly run company in the history of companies. It takes effort to be this bad, and they put in that effort in spades. Example of experience: We need this signature. *gets signature. Gets text saying they need more confirmation. Call Cuntwick. Employee says all documentation in order. 2 hours later gets text: Fuckwick needs more information. Calls. Needs documentation of signature that they already said they received. *Brown note hold music plays. Employee comes back on line to say they need to consult another department about how to give people the worst possible experience. Comes back on line. "Shitwicks system takes up to 4 hours to receive emails." *after calling and being dicked around for a month. I would rather be pumped full of meth, and skinned alive by a Mexican cartel than ever deal with this company again.”

Helpful Report

Posted 3 years ago

“Is there anything less than a 1 star rating? They are the providers for Canadian Tire Petroleum division - whose car wash malfunctioned and damaged my vehicle. The adjuster does not respond to emails, does not explain anything and expects you to do all of the legwork in obtaining quotes. 4 weeks post damage - and zero answers. Had an 'acting' supervisor call me to give me her bologna corporate speech. Worst customer service ever.”

Helpful Report

Posted 3 years ago

“Awful service. Claim adjuster never returns any calls or voicemail. Not possible to solve any problem. Do the best not to pay anything. Claims adjuster Carlye Cohorst even didnt know anything that i need to be paid and then said that she doesnt know anything about payment”

Helpful Report

Posted 3 years ago

“They have made a stressful time into a nightmare. They never return calls. They don't send updates. You get a different answer every time. I wasn't notified until two months later that my claim was denied.”

Helpful Report

Posted 3 years ago

Sedgwick Claims Management Services is rated 1.1 based on 951 reviews