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Sendapallet.co.uk Reviews

4.2 Rating 677 Reviews

78 %

of reviewers recommend Sendapallet.co.uk

Company Reviews

4.2

Based on 677 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Phone:

01623 555707

Email:

rich@mitchellsofmansfield.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mitchells of Mansfield I had a substantial problem with a consignment arranged with ‘Sendapallet’ (Mitchells of Mansfield) two weeks ago. I paid extra for a pallet and for their ‘premium service’ to ensure fast delivery. The collection company, Ketra, did not bring the pallet which I had paid for. They said that the instruction from Mitchells was in very small print so they missed it. Mitchells said that Ketra would come back later with the pallet, but this did not happen. In the end, after many calls, I spoke to a helpful lady at Ketra. She could not get a vehicle to me. However, after I asked, she agreed that I could bring the consignment to their depot in Thamesmead myself, a two hour round trip. The Mitchells office staff (two ladies) would not accept responsibility for this issue and took no effective steps to resolve it, other than supplying a phone number, telling me that “These things happen”. In the end I was able to resolve it myself so that the consignment reached Wales the next day. Mitchell’s recorded telephone message says how reliable they are. This was not my experience. I have since emailed twice about this and received no reply.”

Posted 3 years ago

“not nice comunication...delivery -- when??????? i have not delivery Consignment Details Palletways Tracking ID 31606134017 Date Entered 27/04/18 Consignment Number SAP021595 Customer Reference a20dth Number of Pallets 1 Total Weight 150.00 Kg Book In Reference Book In Contact BookDateTime Current Status DEPARTED HUB Barcode(s) A02F00E52B Collection Address & Details fellside cars unit 6 griffon court griffon rd quarry hill ind est ILKESTON DERBYSHIRE DE7 4RF GB Delivery Address & Details SAABCARRECUP Alsembergsesteenweg 876 ukkel Alsembergsesteenweg Brussels Brussels BE 1180 BE Depot 17 MITCHELLS OF MANSFIELD LTD Service PREMIUM Surcharge REMOTE CONTRACT COLLECTION Telephone 0115 9440019 Fax Depot 492 Palletways (UK) Ltd Service EUROPE ECONOMY Surcharge EUROPE 3 DAY ECONOMY Telephone 32 475836741 Fax NoteType Barcode Comments Date Time Gen Info Note added in Palletways Portal by oliver_kempes: update requested 07/05/18 10:03 Gen Info Note added in Palletways Portal by hildegart_schneider: D17 called / update requesting / 04/05/18 09:10 Archway A02F00E52B SUPPLEMENTARY SCAN - Nijmegen N SHED LOAD on vehicle 492 [Depot 492] 03/05/18 15:35 SCAN A02F00E52B Scan out of hub Nijmegen to depot 492 on 492 03/05/18 15:35 SCAN A02F00E52B Scan into hub Nijmegen from depot 900 on 900 01/05/18 15:52 Archway A02F00E52B SUPPLEMENTARY SCAN - Nijmegen N SHED UNLOAD from vehicle 900 [Depot 900] 01/05/18 15:51 Line Haul Load A02F00E52B UK LMS Scanning 2: A02F00E52B Line Haul Load on 30/04/2018 at 13:36 at Fradley Route:- EXT LIC-NIJ IMPERIAL Vehicle:- WGM4LA9 30/04/18 13:36 Line Haul BayCheck A02F00E52B UK LMS Scanning 2: A02F00E52B Line Haul BayCheck on 28/04/2018 at 03:11 at Fradley 28/04/18 03:11 SCAN A02F00E52B Scanned on to vehicle MTD5 at depot 17 TRUNK RUN 27/04/18 19:46 SCAN A02F00E52B Scanned on to vehicle FD65VYY at depot 17 TRUNK RUN 27/04/18 17:29”

Posted 6 years ago

“Control panel on a washing machine was scuffed. It seems almost certain that another pallet was placed on top of my pallet and when removed forks caught the front top of my item”

Posted 6 years ago

“I asked for the pallet to be collected on Friday but driver said collection point was closed. I got in touch with the collection point and it was open with stFf until 5.39. I understand the weather was bad but when we arranged for it to be collected on Monday and delivered next working day it was a day late. The”

Posted 6 years ago

“Delivery was arranged and they did not appear. The company did not have the decency to phone to let me know they were not attending and as a result I still had to pay people who were here to assist me as I have a heart condition. I was not informed that you only did kerbside deliveries. I therefore wasted a full day.”

Posted 6 years ago

“Received email advising me my item would be delivered on Thursday 8th February, driver phoned me on Thursday saying he was here with my item ( gearbox) only to discover it was not on the truck after he phoned his depot he said there was a mistake and it would be delivered next day Friday. After waiting several hours on Friday I phoned you only to be told it was still there and I would have to wait till Monday I received on Monday but the delay ment that the garage waiting to refit my gearbox couldn't do it for four days later due to your delay so I am not at all happy”

Posted 6 years ago

“Phoned twice to see where delivery was (2 different days) and was given a time slot each time and pallet did not arrive. Only arrived on a 3rd attempt after taking time off work to wait or delivery the other twice.”

Posted 6 years ago

“item repeatedly didnt get collected....my customer was lied to and told it wasnt ready for collection when it had sat there for days. took a lot of work to get it collected and sorted which was then late for customer...when carrier did turn up he had no idea what he was fetching and where it was going. awesome service.....not! used once....will only ever use....once.... try better to keep customers....i would.”

Posted 6 years ago

“When pallet was delivered at my home address it was dumped on my driveway blocking it from future use.maybe a phone call to myself would of been helpful.this was a very heavy item so I now have a lot of hassle to move this item to a better place.I think common sense was not used here. Both myself and my wife are in this line of work and would never leave a customer in this position. I will not be using send a pallet again.”

Posted 6 years ago

“The tracking system was not very clear. No estimated timed delivery slot. Did put it in the garage for my wife.”

Posted 6 years ago

“The pallet hasn't been collected It was due to be collected on Friday and it's still sitting in the warehouse No one has contacted me to say there is a delay”

Posted 6 years ago

“Well was my happy my pallet was on next day so was sent Thursday to get to me Friday and didn't get put on can for delivery so had to drive 3 hours to get it myself as was told want get it till Monday even tho it was urgent for Friday so all in all was my happy to find out at 330 Friday afternoon I was my getting it had to stop work to get it”

Posted 6 years ago

“Pallet should have been collected Friday, but didn't happen until Tuesday.”

Posted 6 years ago

“Driver wanted to drop at entrance to garden. Very resistant to bring to the front door, in the end left it half way up the garden.”

Posted 6 years ago

“It has not been delivered yet. It was due yesterday, Friday 7th April. Any idea where it is and when I might expect it to be delivered? regards, Arthur.”

Posted 7 years ago

“asked driver to use back door as there was no steps and wasnt a very nice person”

Posted 7 years ago

“You ask for a rewiew. It has not yet been picked up ! Do you call this job done?”

Posted 7 years ago

“Delivery was supposed to arrive on Thursday. Having waited in all day, I phoned at 4pm to check if it was coming and was assured it would arrive before 5pm. I phoned again at 5:15pm and was told it wouldn't be arriving until the following morning. I repeated at this stage the instructions that the drivers had to phone me when they arrived, as it is not at all clear where to access the workshop. The following morning, again having waited in, I called at noon and was informed it had been left somewhere 2 hours earlier. I'm disappointed the drivers ignored the instructions and left it with someone who was not responsible for receiving it, but also that no one bothered to keep me informed about how long it was delayed or when it was delivered.”

Posted 7 years ago

“Not been collcted”

Posted 7 years ago

“Waited until 7pm for driver to collect, didn't show due to problems. I was constantly told he would be there., Then it was put back a day. Asked for premium service, which didn't happen. Won't be using again!!!!”

Posted 7 years ago

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Sendapallet.co.uk is rated 4.2 based on 677 reviews