Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hospital would not accept flowers other than those taken by guests. So not really the florists fault although he should have known this before I placed the order. Janyce Maund”

Helpful Report

Posted 7 years ago

“The flowers were ordered for a special birthday. They were delivered as ordered but were very poor quality, going brown. In fact they lasted three days. In the meantime I contacted customer service by Facebook and Twitter ( email facility wasn’t working). This was a Saturday and a replacement delivery was arranged for Monday. I am told that these have arrived and are beautiful but it was very embarrassing to be told on Friday that an arrangement of dying Rosie’s had been delivered. Customer service handled it well but it should never happened and there shouldn’t have been a 48 hour delay.”

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Posted 7 years ago

“Was pleased with the next day delivery however half of the flowers have died already.”

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Posted 7 years ago

“Some flowers arrived damaged and broken, but the delivery time was impressive. Order number 228061351”

Serenata Flowers 2 star review on 21st January 2018

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Posted 7 years ago

“First of all communication is good but quality of flowers poor roses going brown day they were delivered.looked like Yodel had been playing football with the box as it was crushed and holed..flowers did not look like what was advertised”

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Posted 7 years ago

“Flowers only lasted 4 days”

Serenata Flowers 2 star review on 18th January 2018

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Posted 7 years ago

“Disapointed with the flowers purchased, not like as shown on website. Not good value. The service was good though regarding ordering and delivery. I would not order again.”

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Posted 7 years ago

“When the flowers arrived the box was quite badly bashed and damaged, also the flowers inside had started to turn brown and dry out on the tips of the petals. I have used serenata flowers in the past and i am hoping this is a one off.”

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Posted 7 years ago

“The delivery was great, but the flowers had a lot of heads missing and some of the flowers looked like they were nearly dead”

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Posted 7 years ago

“I ordered flowers for my friends 60th birthday and paid for guaranteed courier delivery on 12th. They did not get delivered until 13th and didn't look as nice as expected. Indeed I cannot see them lasting long. It actually looks as though I forgot her birthday and ordered them as an after thought as everyone else had them delivered on the day. I am seriously disappointed.”

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Posted 7 years ago

“I thought value for money was poor.Bouquet was smaller than expected for money paid.”

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Posted 7 years ago

“The ordered flowers were for a wedding anniversary on the 6th January as were two bouquets that came from other suppliers. Whilst the two bouquets have held their colours and shapes the roses in the Serenata order turned brown a few days ago. That is very disappointing. So, I cannot give more than two stars. I may say that, otherwise, the delivery was on time and the packaging was excellent.”

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Posted 7 years ago

“Very little for your money and browning on the flowers.”

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Posted 7 years ago

“less flowrs than I paid for these grandissimo for my mums funeral would nevet order again didnt even look healthy x”

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Posted 7 years ago

“I didn’t want a bunch of flowers delivered in a box and expected to receive a bouquet. The quality is that of any supermarket flowers for much more money. Very disappointing”

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Posted 7 years ago

“Flowers were to be delivered on 6th January, eventually received late on 8th January. Not impressed, won't be using them again!”

Helpful Report

Posted 7 years ago

“3 out of the 12 red roses delivered were dead even before they were put in a vase”

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Posted 7 years ago

“Not delivered on day ordered for nor next day heard nothing on third day. Promised £3 refund but very disappointing. Will not use again. Will my order ever be delivered? Four days at least for a golden wedding anniversary, not good enough!”

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Posted 7 years ago

“Some of the flowers are weathered looking”

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Posted 7 years ago

“I ordered funeral flowers for my Aunt and when they arrived the heads of flowers off in box / cards wet .. the boxes soaking wet. Delivery driver did not handle with any care. Will not order again .. felt let down”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews