Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More like a £5 bunch of flowers from a petrol station... but paid £30! Shocking!”

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Posted 4 years ago

“I ordered flowers for my elderly parents. They were due to be delivered on Christmas eve, and I received a delivery confirmation, but nothing arrived. It was their first Christmas alone (due to COVID) and the service is the worst I've ever experienced.”

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Posted 4 years ago

“Despite evidence they would not either refund nor redirect order despite giving more than 48 hours notice, were intransigent and repetitive if their response. Would NEVER deal with this company”

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Posted 4 years ago

“I believe that this is a company that cynically trades on the fact that the recipient will not complain to the person who sent the flowers because they do not want to hurt their feelings. I received a paltry bunch of cheap looking flowers, some of which had their heads broken off, which bore little resemblance to the photo on the company's website, being only about a third to a half of the size. I felt sick when I saw the price my friend had paid, £29.99, plus extra for a deeply tacky card. An almost identical, but significantly larger and fresher, bouquet can be bought at my local Tesco's for £5. Please do not use this company. You will be wasting your hard earned money, and lining someone else's pockets.”

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Posted 4 years ago

“First and last time I will use serenata flowers, living abroad and during covid I wanted to surprise my 84 yr old Aunty with flowers for Christmas.....in a few hours the flowers began drooping even if she followed the instructions, other flowers were in bud but dropped as well......spppmy Aunty instead of being happy is so upset that the flowers are auful, she said she could have bought a nicer bunch at lidl for a few pounds, you have ruined My gift and upset my Aunty.....I strongly recommend people not to use serenata flowers”

Helpful Report

Posted 4 years ago

“Terrible company with appalling customer service. My mum had bought flowers to be delivered on my birthday. She had placed the other 2 days in advance and was assured by the Serenata Flowers website that there was to be guaranteed delivery on the date of my birthday by DPD. The flowers did not arrive on the date of delivery as confirmed in their confirmation email. The response from customer service was "Due to the ongoing effects of the current pandemic, sadly we can no longer guarantee delivery dates". There was no such warning anywhere on their website nor in their confirmation email. Utterly ridiculous and misrepresenting.”

Serenata Flowers 1 star review on 13th December 2020

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Posted 5 years ago

“Delivery did not arrive on the agreed date. Serenata blamed Covid. All decent retailers would highlight such an understandable caveat- not this one - when the order was placed, they confirmed the agreed delivery date would be achieved. Only when I raised this was I informed that their T&C say you should allow 3 days after the anticipated date for delivery to take place. No refund- even though the order still hasn't been processed. Misleading and disappointing service. Would give 0 stars if possible. Avoid this company !”

Helpful Report

Posted 5 years ago

“I had ordered an Arrangement in November 2020....I then went to order another in December 2020 to the same exact person and address. When i put in her name all Info popped up from previous address ....well they're computer put a Q in the code instead of a J....said it was my fault and that i could get another Arrangement for 50% off...WHAT?? Why would I pay again for their mistake? As now some stranger is enjoying my very EXPENSIVE fliwers6! Very terrible customer service and they're Arrangements look nothing like the pictures....Do NOT order from this company.....its a rip off!”

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Posted 5 years ago

“I kindly received a bouquet from Serenata Flowers from work as I've been poorly. However, the roses were dead and all the petals dropped off before I even got them in the vase. The bunch didn't last a week before they all started to wilt and die off. I was hugely disappointing to think my colleagues spent their money on such poor quality flowers.”

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Posted 5 years ago

“Flowers nothing like their pictures and absolutely definitely not worth £30, customer service trained to deflect and ignore concerns. I’m emailing the ceo but don’t expect much back. DO NOT USE.”

Serenata Flowers 1 star review on 6th December 2020

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Posted 5 years ago

“Poor in both quality and quantity. Blooms were very bad with large chunks of missing and broken petals, and other blooms small and underdeveloped. The bunch was only 1/3 the size of the advertised product. Sent a photo to customer services who said they were satisfied with what was provided. Shockingly bad.”

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Posted 5 years ago

“TERRIBLE TERRIBLE TERRIBLE! I can’t express enough how awful this company is! I have tried to have flowers delivered to my twice now and on both occasions the flowers just didn’t get delivered. It required about 15 emails back and forth to finally have them delivered the first time. Then once they were delivered half the flowers were dead and they looked TERRIBLE! And the second time I paid extra money to “guarantee” the delivery before 12:00pm, however they never arrived and when I asked for a refund because my girlfriend would no longer be home to accept the flowers they told me that in the terms & conditions (fine print) it states that they can not actually guarantee a delivery date even if you pay extra for the GUARANTEED delivery time! WORST COMPANY I HAVE EVER HAD TO DEAL WITH!”

Serenata Flowers 1 star review on 3rd December 2020

Helpful Report

Posted 5 years ago

“The service provided is dreadfull. Delivery not made directly to the door as requested and resulted in her getting them the following day even though she was in. Bouquet not anything like the picture. Total wrong colours. No response from CEO Martin Johnson . Wish I had read the reviews before buying. Beware!!”

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Posted 5 years ago

“AVOID Not even worth 1star. Hideous small bouquet not one flwr matched the order .delivered a full day late.i can buy btr in supermarket for a tenner this bouquet enchanted ctge was half wilted and cost me £60 AVOID AVOID AVOID. Total rip off”

Serenata Flowers 1 star review on 27th November 2020

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Posted 5 years ago

“Disgusted. I ordered flowers for my daughter to be delivered the next day. They somehow translated this to 4 bouquets and took 96 pounds. As soon as I realised the mistake I tried to cancel but was unable to do so. I sent several messages which were all ignored. I feel totally violated by this company”

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Posted 5 years ago

“I just wanted to add the same as most of your reviewers. My £27 bunch (you couldn't call it a bouquet) looked like I had bought it from the local garage for a fiver. Yes, as their customer delight (joke!) team assured me, it had the correct number of blooms and varieties as on their list, just all of substandard quality and with small flower heads, drooping leaves and missing petals. All tied together with elastic bands. I firmly believe to achieve the luxuriant looking bouquets in their pictures, they chop most of the stems off and arrange in oasis. It is impossible to see how large the bouquets are in a picture. They state a measurement of '50cm' but most of that is just length of stems, not the diameter of the bouquet itself. I have ordered online flowers before and they have arrived looking like a bouquet, beautifully arranged and tied. As your other reviewers have said, getting a refund or re-order is impossible. They just keep sending the same standard email responses. Another lost customer to add the obviously many others.”

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Posted 5 years ago

“Ordered for a special birthday. Very disappointed with what was received. Nothing like what was advertised. Same flowers but nowhere near as many, website very misleading. Photos of advert and what was received attached. Will not use again.”

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Posted 5 years ago

“I received a delivery of roses and iris from my partner. When I opened the box they looked quite battered really and not that healthy. Needless to say that the buds did not open on the roses and the iris. Had to throw several away after a few days. I was told by Neale after I sent them an email that I was out if the 5 day complaint service! Not a good company to deal with and very disappointed. Kathy Tywyn”

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Posted 5 years ago

“Do not order from this company. A complete rip off. Late delivery, flowers lasted only a few days and the size of the bouquet for 63 GBP was embarrassing. AVOID, AVOID, AVOID.”

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Posted 5 years ago

“Flowers left on door step, delivery driver never even rang the door bell, only found when my son contacted me to see if they’d arrived. Flowers crushed a in very poor condition, some with heads fallen off. Only lasted 4 days and never looked fresh. They were the Ratatouille display at £29-99 a total rip off. AVOID THIS COMPANY”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews