Name: Serenata Flowers
Rating: 3.38

“Been a customer with this company for a number of years, ordering flowers at least 6-8 times a year, if not more and not had any problems. Living in Cyprus, I sent my sister in the uk flowers in June. Unfortunately, unknown to myself she'd gone away for the weekend. The flowers were left on her step on the Saturday, when she returned on the Sunday, she opened the flowers and they were all dead! She didn't have the heart to tell me and only recently confessed. I contacted the company to explain and was told there was nothing to be done as I had requested delivery on that day. I think the flowers should have lasted longer than overnight, even left in their box! I told the company that I wouldn't be using them again as I was completely disappointed. Their response was that they understand my decision. Obviously, in these trying times they can afford to lose a lot of business. I will not recommend them to anyone as I have done in the past.”

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Posted 4 years ago

“Avoid at all costs. Seriously. I’m sure there are occasions where people’s orders are satisfied without issue (hence the good reviews) however it’s not when things are going right that you need a company to be competent, accessible and reasonable, but when they’ve gone wrong. I ordered flowers to be delivered to my sister’s work for her birthday. I was told after ordering (with no ability to choose a time slot) that they would be delivered between 8am and 8pm. Potential problem given her workplace closes at 7pm. Tried to find a way to contact the company only to find that they have no phone number, no email address, only one of those daft online contact forms. Opting for blind optimism that the delivery should be made before 7pm (given I was advised they had been dispatched at noon), I spent the whole day checking in on the tracker. At 5.09pm (approximately 20 miles from the delivery address), I was told that the delivery had failed. What, you say! This must be some mistake. Either your delivery guy has outrageously long arms or the courier has Lewis Hamilton on the books who can make the journey in the 3 minutes it took between me last checking the location and getting the failed delivery notification. Here’s where the fun started. Contacted Serenata on their online form to ask for an explanation and found myself waist-deep in some kind of Kafkaesque nightmare where a conveyer-belt of Skye’s, Holly’s, Kayla’s (and other wholly unlikely names) simultaneously insisted that the tracking app was accurate and that the delivery driver couldn’t make the delivery because either the address was inaccessible (e.g. a locked gate) or no one answered. I genuinely did not know (and still do not know) whether these are automated responses or whether there are actual human people on the end armed with a (very short) list of stock answers. They insisted that the delivery would be reattempted tomorrow despite my protests that they were now too late and I didn’t want flowers that had been sitting in the back of a delivery van for a full day, overnight and potentially the best part of the next day. Cue virtual bobbing heads and them tripping out the same old mantra that “delivery will be reattempted tomorrow. Sorry if there has been any inconvenience.” Anyway, a very brief search of this company shows they are based in Malta, no ability to contact them, clever (read as: misleading, disingenuous) marketing makes you think they are a local company. Honestly, if nothing else I don’t want these scammers getting another penny of people’s money. If you have £40 to burn, can I suggest simply setting it on fire? It would be quicker and less infuriating and you wouldn’t have to deal with another email from Jemima Puddleduck telling you that your customer experience is very important to them while refusing to enter into any meaningful conversation about whether they have fulfilled their end of an agreement to provide goods and should legitimately be cancelling your order and offering a refund.”

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Posted 4 years ago

“Worst flowers ever received. It was a £50 bouquet with 3-4 dead flowers that arrived a day late. Do not waste your money!!!!”

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Posted 4 years ago

“So upset! I spent £30 but could have got better flowers from the Supermarket. They arrived in a box, this was not clearly advertised, were squashed up and definitely not enough flowers for £30! As they were to present to someone, I had to rush to a florist to buy further flowers and pretty paper to wrap them in. Keep away from this disgusting company!!!! I’d give them 0 stars if I could and wish I’d read all these bad reviews first... lesson learnt!”

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Posted 4 years ago

“I ordered what looked like a beautiful bouquet to be delivered to my in laws for their emerald wedding anniversary. Luckily my ma in law always sends a photo of any flowers she receives so when she messaged to say thank you on the day they were received I was horrified to see the poor excuse of a bouquet that Serenata Flowers had delivered! They were absolutely nothing like the photo that I’d ordered. I immediately messaged them and sent a photo, they replied and apologised saying the flowers weren’t up to their standard and they said they’d send a replacement bouquet. My in laws received the replacement bouquet today and they were even worse then the first bouquet!! I again complained but the customer service I’ve received today has been dreadful. I’ve asked for a refund but basically been told to “go away” they said their floral team have looked at my photos and said that what’s in the photo on their website is what’s been delivered......I beg to differ!! They’re now ignoring all my messages and not replying, it’s funny how all the reviews and comments on their Facebook page are glowing and wonderful, I’m so pleased a friend of mine found this page where true and honest reviews are being left.......this is a dreadful company who are con artists who shouldn’t be allowed to get away with all the false advertising.”

Serenata Flowers 1 star review on 24th September 2020

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Posted 4 years ago

“Wow! What a bad experience. Aside from being MASSIVELY OVERPRICED. Just how many things can they get wrong: 1. Late delivered 2. No chocolates accompanying flowers which I paid for 3. Unapologetic email response with a partial refund only”

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Posted 4 years ago

“I am so disappointed. I ordered these flowers for my mother in law's birthday and they were "delivered" by being thrown over the fence. They were found in the bushes, damaged. I cannot fathom why the delivery person did this? Why wouldn't they deliver to the door? It was beyond rude. The idea of delivering flowers is to be a lovely experience, not this.”

Serenata Flowers 1 star review on 21st September 2020

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Posted 4 years ago

“I am so disappointed. I ordered these flowers for my mother in law's birthday and they were "delivered" by being thrown over the fence. They were found in the bushes, damaged. I cannot fathom why the delivery person did this? Why wouldn't they deliver to the door? It was beyond rude. The idea of delivering flowers is to be a lovely experience, not this.”

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Posted 4 years ago

“My husband spent nearly £50 on flowers for me for our wedding anniversary. This £50 included a free vase and 100 gr chocolates. The vase is nice enough but far too small for all the greenery that came with the flowers to go in. Its probably the smallest box of cocs i have ever received. The 3 red roses outer leaves look like they are dyeing and the huge amount of foliage was very disappointing. Customer services told me twice if still unhappy send more photos within the next 5 days”

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Posted 4 years ago

“The flowers delivered bare no resemblance to those shown online. Huge amount of foliage used really disappointed”

Serenata Flowers 1 star review on 17th September 2020

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Posted 4 years ago

“A handful of bedraggled, half-dead flowers arrived in a battered box, not the lovely bouquet expected. Judging from the comments below I was lucky they turned up on time but the recipient was very disappointed and so am I. The website gave the misleading impression this was a local florist, which is clearly not the case. WILL NEVER USE AGAIN AND ADVISE STRONGLY AGAINST.”

Serenata Flowers 1 star review on 14th September 2020

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Posted 4 years ago

“Flowers turned up today (day three) after multiple complaints and are recovering in water after three days in the back of a Van. If only I had noticed that all recent reviews on Google are one star.... The courier allegedly had the flowers "out for delivery" since Wednesday (it's now Friday, day three) and despite the courier spending most of yesterday in the area of the destination village, and passing the recipient's address several times (according to the tracker), no flowers arrived until halfway through Friday, 2.5 days later. But that is not the worst of it. The worst of it is the offhand, uncaring attitude of the customer service agent (Katie) who handled my enquiry. She informed me (to my astonishment) that it was to be expected that I should allow an additional 48hrs after the paid for delivery date to allow for delays. I asked here where this information was displayed, as I might have ordered the flowers to arrive in advance of the special occasion, but in reply she cut and paste various things from the website, none of which mentioned deliveries taking place after the date, never mind the fictional "48hr" policy. This behaviour is deliberately evasive, lazy and lacking professional integrity. When I asked her to refer my enquiry to a manager she refused, saying this wouldn't be possible as delays are normal therefore there is no reason to escalate. This morning she cheerfully informed me that the three day old flowers are "out for delivery" but this is groundhog Day, since the flowers were "out for delivery" yesterday, and "out for delivery" the day before. If the flowers exist at all, they have been in the back of someone's van for the last three days. With the birthday long gone, and flowers now three days old and who knows if they will it will turn up today (I very much doubt it as the courier went right past the end of the street more than once yesterday without calling in), how can Seranata Flowers have the nerve to take the attitude that this is normal or acceptable, or to be expected? Where is Katie's supervisor? Who is monitoring deliveries? I am now raising a complaint about my whole experience with them but they have no way for you circumnavigate the Great Wall of customer service advisors and speak to someone useful. If Serenata Flowers had any remaining integrity it would offer me a refund. If you check Google reviews (I wish I had) you will read some extraordinary stories including flowers not arriving for funerals. However they now don't do funerals, which implies that they can't delivery on time, but other special occasions don't seem to be important. I will never, never use this company again and I hope my review stops someone else having the disappointing experience I had. Nowhere in the website does it say to expect a 48 HR delay. It says 98% success rate. These were special occasion flowers, now three days old. I'm starting to think Serenata is staffed by bots, or AI. But you would probably get a better response from an AI.”

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Posted 4 years ago

“I am now on day three waiting for special occasion flowers for an elderly relative ordered 9 days ago. The courier has allegedly had the flowers "out for delivery" since Wednesday (it's now Friday, day three) and despite the courier spending most of yesterday in the area of the destination village, and passing the recipient's address several times (according to the tracker), no flowers have arrived. But that is not the worst of it. The worst of it is the offhand, uncaring attitude of the customer service agent (Katie) who handled my enquiry. She informed me (to my astonishment) that it was to be expected that I should allow an additional 48hrs after the paid for delivery date to allow for delays. I asked here where this information was displayed, as I might have ordered the flowers to arrive in advance of the special occasion, but in reply she cut and paste various things from the website, none of which mentioned deliveries taking place after the date, never mind the fictional "48hr" policy. This behaviour is deliberately evasive, lazy and lacking professional integrity. Nowhere in the website does it say to expect a 48 HR delay. It says 98% success rate. Note, my flowers still haven't arrived and it's day three now. When I asked her to refer my enquiry to a manager she refused, saying this wouldn't be possible as delays are normal therefore there is no reason to escalate. This morning she cheerfully informed me that the three day old flowers are "out for delivery" but this is groundhog Day, since the flowers were "out for delivery" yesterday, and "out for delivery" the day before. If the flowers exist at all, they have been in the back of someone's van for the last three days. With the birthday long gone, and flowers now three days old and who knows if they will it will turn up today (I very much doubt it as the courier went right past the end of the street more than once yesterday without calling in), how can Seranata Flowers have the nerve to take the attitude that this is normal or acceptable, or to be expected? Where is Katie's supervisor? Who is monitoring deliveries? At this stage i raised a new complaint about my whole experience with them but they have no way for you circumnavigate the Great Wall of customer service advisors and speak to someone useful. So guess what, Katie herself handled my complaint about her!!! Can you believe it?! If you check Google reviews (I wish I had) you will read some extraordinary stories including flowres not arriving for funerals. I will never, never use this company again and I hope my review stops someone else having the disappointing experience I had.”

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Posted 4 years ago

“Never , ever use this company if you want flowers to arrive on time and also be fresh . My friend ordered a bouquet to be delivered to another friends address ( she had recently lost her Mum) . She was told delivery on Tuesday The first delivery failed to happen , no reason given , the 2nd new delivery slot on Wednesday also failed to happen . No reasons given despite being told of a specific time slot . Company have refused to refund and have given no reasonable explanation .The address is slightly out of the way but specific instructions were given and also a contact number left , other companies appear to be able to find the location . I presume the courier was too lazy to make any effort . My friend is now having to try and get a refund for a service that was not as advertised or worth the money . Looking at other reviews this company is not worth the time or effort and should be reported to Trading Standards. The company responded to my friend when she complained on Twitter but all they said was it was attempted within a time slot !!! That tells you nothing . There was no way the flowers were even attempted to be delivered as there is CCTV at the address and no one turned up . Very poor service and customer care is non existent !!!”

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Posted 4 years ago

“TERRIBLE i paid £133 for next day before 10:30 service. What a surprise, the order was NEVER delivered! I have to chase customer service now for my money back.”

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Posted 4 years ago

“Do not use this company!!!! Ordered the flowers in picture 1 and picture 2 is what arrived. This cost £35 plus an international delivery charge of £15....= £50!!! Complained and they have stated they are acceptable as an equivalent bouquet in quality and flowers!”

Serenata Flowers 1 star review on 6th September 2020

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Posted 4 years ago

“Most Flowers were Dead. Customer services were dreadful , no help at all. WARNING . DO NOT USE !!”

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Posted 4 years ago

“Courier entered dely as 19.30 at five star small hotel. Flowers haven’t arrived and my daughter goes home tomorrow. I’m waiting for response.”

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Posted 4 years ago

“Tried to use tracking service but kept responding with I had no order in? This was 2 days after ordering and paid for. I then e mailed customer services who also replied with no order in? Very worried I rang my credit card provider whi said Serenata had indeed taken the monies 2 days earlier. I received not one text from the delivery service and after many e mails with customer services told me the flowers had been delivered to another house some 36 hours earlier? Nightmare! Never again.”

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Posted 4 years ago

“Hugely disappointed! l only gave one star because they wont let you give 0 stars, I ordered the Freya bouquet with gifts (spent £70) as a get well gift for someone who is seriously ill. From the outset l was Not Happy, the delivery time was not advised to me until after l had handed over the money, also when I received a photo of what was delivered I was truly shocked ! it looked nothing like the picture of the bouquet l ordered, Half of the arrangement was basically a green shrub! I contacted customer services multiple times by e-mail, and complained to multiple Customer Service operatives who all replied with the same company line, "it was delivered as expected" Don’t waste your Money!”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Serenata Flowers Reviews