Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As many of the reviews say dreadful. Below is what I was promised and what arrived - like the other Adam - £48 for 12 standard stems. Do not use this company.”

Serenata Flowers 1 star review on 11th August 2020

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Posted 4 years ago

“no customer support I paid almost 49 pounds till date no idea were flowers gone, missed my daughter 16th birthday, going for chargeback from credit card company”

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Posted 4 years ago

“The flowers that arrived were nothing like the photo on website. The flowers were dry and droopy and there were significantly less stems than advertised. Incredibly disappointing and extremely poor value for money. Tried to contact customer service but the email wouldn't send and there is no phone number. Waste of money and complete lack of service.”

Serenata Flowers 1 star review on 9th August 2020

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Posted 4 years ago

“Just awful..i ordered twice still no flowers a week later.Borh damaged in transit apparently. Awful service.”

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Posted 4 years ago

“Flowers nothing like the photo at all, more like a 3.99 bunch from Tescos! An absolute waste of money and reading all the other reviews I’m baffled to how they’re still trading!!”

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Posted 5 years ago

“Delivered damaged, very poor quality contents, zero customer service as you can't contact them. The complaint procedure is online and simply doesn't work. Very disappointed and won't use again. Can't complete this review as i can't get any communication to them! Order reference 2111020454”

Serenata Flowers 1 star review on 6th August 2020

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Posted 5 years ago

“Do not but from this company . Poor quality flowers that are not fresh or top quality. I have had two lots sent me over the last two weeks and both have been really horrible.”

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Posted 5 years ago

“I ordered flowers for my aunt. I ticked the "leave at the doorstep" box but they were delivered to a house 5 minutes drive away. This was inconvenient for my cousin who had to collect them, and who said they were not worth the money.”

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Posted 5 years ago

“Do not use this company. The flowers my friend received were embarrassing and pathetic. It was a scraggly handful of stems not the full bunch the image on the Seranata website shows. Extremely let down by this experience.”

Serenata Flowers 1 star review on 31st July 2020

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Posted 5 years ago

“Ordered same day flower delivery as promoted using their online ordering via their same day delivery website page. Ordered many hours well before the 2pm deadline, paid and then waited to hear they had been delivered. Delivery can take up to 8pm it states. After 9pm still no delivery. Contacted to be told they could not fulfil the order as they use a ‘partner’ for this. They told me they had sent an email to let me know but no email was received, I requested them to forward this supposed email or what time it was sent but this went ignored. No apology and as yet no refund. Very poor. I would advise not using as they are unreliable and there are many other companies that can offer a better reliable service.”

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Posted 5 years ago

“Terrible quality, not fresh and only lasted a couple of days. I have had two bouquets purchased recently for me and both were the same. Terrible quality, for an expensive price. AVOID AT ALL COSTS!”

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Posted 5 years ago

“Received 2 bouquets recently during bereavement and both were very poor quality with flowers past their best, some with broken stems and some dead. They were made up of mostly greenery that was smelly and mouldy. I have not given honest feedback to the senders - they would be extremely upset -but I certainly would not use this company in the future.”

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Posted 5 years ago

“I’ve used you three times, I’ve now had honest feedback from my daughter! The flowers were mainly dead or cut short!I don’t even expect any remuneration because from the the reviews, you don’t pay back anything, I work in an environment that buys and sends flowers for others, and certainly won’t be recommending you”

Serenata Flowers 1 star review on 28th July 2020

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Posted 5 years ago

“Flowers for my sister’s 40th were ordered to be delivered to the pub, where she was going, as a surprise. I had an email saying that they’d been delivered and I phoned to check, but nothing had come. I contacted Serenata flowers who sent another email, saying that they’d been delivered. After a third email, stating clearly that they hadn’t arrived, I was informed that it would take 48 hours to investigate. I received a message today to say that the flowers were AT THE POST OFFICE and so clearly had NOT been delivered. Surprise and birthday ruined and one very upset and annoyed customer. I will NOT be using this company again and would not recommend them. Dreadful service.”

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Posted 5 years ago

“Flowers delivered on time but only lasted 3 days. Waste of money. Will not use this site again.”

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Posted 5 years ago

“Awful, poor service, lots of excuses! Do not use this terrible company.”

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Posted 5 years ago

“The delivery time was very late at night (8.55pm). I had not read that it could be this late prior to ordering otherwise I would have booked elsewhere. The flowers arrived and they were not of the quality expected. They were squint and one of the roses was already turning brown. I would never use this company again!! Overall very disappointing!”

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Posted 5 years ago

“Incredibly disappointing... I purchased a bouquet a few weeks before my partners birthday and on the day was informed by email that the flowers had been delivered. This was in fact a lie and when flagged to the company, customer services refused to help saying that their courier has delivered them. The flowers then arrived the following day, over 24hrs late for the occasion and the condition of the flowers and packaging was terrible and unusable. Would recommend never using this company unless you plan on buying flowers for people you passive aggressively dislike!”

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Posted 5 years ago

“Very disappointed. Have ordered from them before but my second order was a total let down. My total order cost me £42.97 as I ordered a vase and a birthday card too. Will not be ordering from them again. Be warned.”

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Posted 5 years ago

“Ordered flower to arrive today which they did already dying contacted customer service had to jump through hoops asked to send pictures of them in a vase even though I had already sent pictures which you could see how bad they were,finally agreed that they were of poor quality and would send out new ones, receive email shortly after saying chauffeur had delivered but still no flowers contacted customer service again who said I had not confirmed I was happy for new flowers to be sent very confusing but they agreed to send new ones but wouldn’t arrive for 5 days no use when I needed them delivered for a special reason, at least they processed refund straight away when asked, would have given lower score but not possible”

Serenata Flowers 1 star review on 17th July 2020

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Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews