Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered a day late and when arrived the bouquet was very disappointing and no where near the price paid!”

Helpful Report

Posted 5 years ago

“My grandson bought me a bouquet of roses and they were very poor quality . Extremely disappointing for my daughter who bought them on his behalf . From the outset the blooms were fading and hardly lasted any time at all . I contacted them at the time through their contact us option and had no reply whatsoever . The only saving grace was the chocolate that came with them and surely that is an enditement of the flowers supplied”

Helpful Report

Posted 5 years ago

“When ordering flowers for a special occassion, we expect that they will be delivered on the day. I mean, it is that special day. Twice now, last year and this year, I have ordered via Serenata to deliver to Finchley in London and the delelivery has been late on both occassions. Last year I accepted that this can happen on rare occassions when there is a problem, but again? Last year there was a muted apology from Serenata. This year its the pandemic. All they do is point to their terms and conditions. So be aware of this.”

Helpful Report

Posted 5 years ago

“Flowers were very poor quality and many were already decaying and drooping on the day of delivery. There is no real customer service ,as even when a complaint is made and is successful, you are only offered another poor quality bouquet. There are better quality and fresher blooms in the supermarket for a fraction of the price and I would not use or recommend this company .”

Helpful Report

Posted 5 years ago

“Birthday surprise flowers should have arrived on Saturday, was assured by email from customer service and tracking they were out for delivery. They turned up 2 days late and 1/2 the flowers were dead. Customer Service not interested had an answer for everything. Website plastered with next day delivery and 7 day free delivery!! Well not in my experience. Never use this company again and would definitely not recommend. Use local florist next time. I won’t be using a company that can’t deliver on its promises.”

Helpful Report

Posted 5 years ago

“Ordered flowers for a specific date and they didn’t turn up and got rescheduled for a different day without even telling me. Asked for a refund as the other day was to late and they told me I’m not allowed one. So they took my money and never delivered the flowers when they suppose to. There’s no number to contact them on only email. Such bad service. Would NOT recommend anyone to go here. Go somewhere where you are going to get a service that’s reliable!”

Helpful Report

Posted 5 years ago

“Ordered my daughter what I thought was a lovely vibrant bunch of flowers and what she received was embarrassing and very disappointing. I would not use this company for flowers ever again as their product doesn't match the description on their website. Steer clear of this company and support your local florist you get a better service. I have learned a lesson the hard way”

Serenata Flowers 1 star review on 13th July 2020

Helpful Report

Posted 5 years ago

“Didn’t deliver the flowers and got told it’s 48hrs for an investigation”

Helpful Report

Posted 5 years ago

“hi received bouquet from my son 1/7 /2020for my birthday which should of arrived 30/6/2020 to say i was dissapointed was understatement roses looked like they had there day as well as all the other flowers chocolates looked like they where seconds no vase was included whilst i haven't said anything to my son as he would be mortified the flowers had died by today which i believe to be unexceptional would have better flowers from a supermarket and have told my son never to get flowers on line or from yourselves ever again did write a e-mail but as of yet have not received a reply”

Helpful Report

Posted 5 years ago

“Flowers arrived crushed in a box. Contacted Customer Service to raise the issue and sent a photograph. The response was prompt but listed a range of things that I had to do, in a vase, wait 5 days, confirm that we had followed the care instructions. The product was damaged. I sensed a long drawn out process. They should realise that complaints arise from dissatisfaction rather than something to do. Satisfied Customers are the best advertisement a company can have. I did not want to enter an email ping pong. So the message is do not buy flowers from Serenata.”

Helpful Report

Posted 5 years ago

“Flowers arrived at the bottom of a cardboard box with another box containing the vase directly on top of the flowers. Majority of flowers squashed and damaged as a result. Salvaged what we could and sent a complaint email. Received a reply giving me advice on how to care for roses.”

Helpful Report

Posted 5 years ago

“We wanted to send beautiful flowers to my sister-in-law, after my brother's death. I had used M&S & Interflora before, but wanted the flowers delivered the same day. We chose Eternal Sunshine & I was so disappointed by the photos my niece sent (compare publicity photo with reality) I contacted the company to request another bouquet or at least a partial refund, as another reviewer states 'Don't waste your time.' I was told that 'they can substitute flowers'. This is a huge 'get out'. I understand that there was a problem due to the Coronavirus, but flowers are now readily available. The 'bouquet' cost £39.99 + delivery. It looked cheap (my sister said 'You'd have done better with a bunch from Aldi') I will never use them again. Disappointing flowers. Disappointing customer service. This has made a horrible situation worse.”

Helpful Report

Posted 5 years ago

“Cheated and deceived by Serenata Flowers. I will definitely never use this company again and unless you wish to experience the same as I did, I strongly advise anyone to think twice and to first read all the reports on this website. I wish I had. As the attached photos clearly show, I was deceived by the picture. Next it will be you. I emailed Serenata, to complain, but take my advise "don't waste your time." You have more chance of walking on water then getting anywhere with this company. If you send flowers to friends or family, would you expect them to take photographs of the flowers they received. Of course NOT. Utterly absurd. Would you ask friends or family to take photos of the flowers you sent the. Definitely Not. But Serenata expect you to Having failed to get the woman to understand and accept my complaint and after being constantly fobbed off, I asked for my complaint to be passed on to the Manager, but no such luck. Believing is seeing. Lookup on the website " Blush Delight" and compare to the photo of what was received. No Comparison.”

Serenata Flowers 1 star review on 2nd July 2020

Helpful Report

Posted 5 years ago

“Disgraceful customer care - actually non-existent customer service. They take your money and don't deliver until days after the delivery date. They don't care how unhappy you are with their service, they WILL NOT REFUND! Thieves! Keep your money and don't deliver! Don't use them! Go with a reputable company as this lot are scammers”

Helpful Report

Posted 5 years ago

“Outrageous service. Very bad experience and stressful too!!!! The flowers were due to be delivered on a Saturday (ordered in plenty time) but they sat in the 'local depot' all weekend and eventually got delivered on Monday afternoon! I believe Serenata knew in advance that they were not going to fulfil their obligation to have them delivered on the Saturday as was stated on my order confirmation. I emailed them and they used the excuse that due to the Coronavirus, there could be delays but this is quite contradictory to what they say on their website - see below: COVID-19 - UK FLOWER DELIVERIES NOT AFFECTED I let Serenata know I was not pleased as the flowers were sitting in a depot all weekend and they could easily have delivered them but they would not budge. I told them not to bother delivering them as I didn't want old flowers and asked them to refund me instead as I had wanted them delivered for a special occasion and it was too late but they didn't care - as long as they have your money - never mind customer service and satisfaction! I have always used Interflora and they are superb, always delivered on time and give amazing customer service. My advice is to stay away from this unprofessional lot. I actually don't want to even give them 1 star but the review system doesn't allow this. I will be letting all my friends know not to use them and will get them to tell their friends.”

Helpful Report

Posted 5 years ago

“So-called letterbox flowers: arrived wilted and didn't recover after three days. Tried to contact serenata flowers via their website, filled in form, uploaded photos - form only return "error with data" even though there was no error. Tried to log in, requested new password. Website stated 'new password link sent' - but nothing arrived. Very poor service!”

Serenata Flowers 1 star review on 27th June 2020

Helpful Report

Posted 5 years ago

“Received my flowers in a beautiful box and was really excited to open them, what a disappointment! Crushed and very poor quality, sent photos of damaged and brown flowers and was told to remove these petals as they were protection, what nonsense. Not recommended , save your money.”

Helpful Report

Posted 5 years ago

“IJune. ~They were delivered at 6.30pm and consisted of 1 sprig of gypsophelia 1 sprig onf chrysanths 3 pink roses and 3 pink carnations, 2 of which were brown round the edges when I yook them out of the box. I did not tell my son as did not want to upset him but he would have done better to have bought a £10 bunch of flowers from Sainsbury which have been better quality and would last longer. I was an extremely disappointing experience !”

Helpful Report

Posted 5 years ago

“I was so pleased to find that this company did next day delivery as a unexpected family problem stopped me being able to go and buy flowers and deliver them myself for a special birthday so I ordered these the day before. The recipient of the flowers was so worried that I had paid a lot of money for them and how awful they were that they sent me a picture. To say that I was embarrassed is an understatement, they were awful, I ordered the Ratatouille Bouquet which had orange lillies and roses and an assortment of other flowers. The flowers were very limited for £29.99. There were no lillies in it, a few roses, a few stems with no flowers on the end and they were all wilting and in quite a sorry state. None of the flowers were in bud form. On the morning of delivery I received an email to say that I could track my order and it said that there were 200 deliveries before mine! No wonder they had wilted as they were delivered in a bashed up box with no water. I emailed Customer Services (Katie) and she just did not care less. I sent pictures and she said that on looking at the picture they had decided that the flowers were adequate for the price. At no time was there an apology, or an offer of another bouquet, part or full refund. I went back to her many times and told her what a state the flowers were in and that there were no lillies and she said that these had been substituted with roses, but there were no extra roses in the bouquet. I got so fed up with her 'couldn't care less' attitude and excuses and that they were not going to accept any responsibility that I asked her for details of someone who I could escalate it to as these flowers were not fit for purpose and I felt completely ripped off. She said that she wouldn't give me details of who to escalate to until I sent more pictures, she also wanted pictures of the stems which were now in the bin! There was no way that I was going to ask the person who received this awful bouquet that they had to go fishing in the bin for the stems and take more photographs so I've just let it go, but I will never ever buy from this company again, the flowers were awful and the service was awful. On reading all of the reviews below it seems that I am not alone, so something should be done about this company. Trading Standards maybe? Today I went and bought a beautiful bouquet for £8 in Tesco and gave it to the recipient of the awful bouquet to say sorry. It was twice the size and prettier and healthier than the Serenata bouquet which was nearly 4 times the price. Do not spend your money with these people! Awful flowers, Awful service.”

Helpful Report

Posted 5 years ago

“I cannot believe how these flowers came, heads fallen off, drooping, don’t buy them - received for my birthday from colleagues- awful! Looking at other reviews - I’m not alone, sent photo of the few ‘decent” flowers and was told they were ok! RUBBISH”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews