Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TERRIBLE i paid £133 for next day before 10:30 service. What a surprise, the order was NEVER delivered! I have to chase customer service now for my money back.”

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Posted 5 years ago

“Do not use this company!!!! Ordered the flowers in picture 1 and picture 2 is what arrived. This cost £35 plus an international delivery charge of £15....= £50!!! Complained and they have stated they are acceptable as an equivalent bouquet in quality and flowers!”

Serenata Flowers 1 star review on 6th September 2020

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Posted 5 years ago

“Most Flowers were Dead. Customer services were dreadful , no help at all. WARNING . DO NOT USE !!”

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Posted 5 years ago

“Courier entered dely as 19.30 at five star small hotel. Flowers haven’t arrived and my daughter goes home tomorrow. I’m waiting for response.”

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Posted 5 years ago

“Tried to use tracking service but kept responding with I had no order in? This was 2 days after ordering and paid for. I then e mailed customer services who also replied with no order in? Very worried I rang my credit card provider whi said Serenata had indeed taken the monies 2 days earlier. I received not one text from the delivery service and after many e mails with customer services told me the flowers had been delivered to another house some 36 hours earlier? Nightmare! Never again.”

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Posted 5 years ago

“Hugely disappointed! l only gave one star because they wont let you give 0 stars, I ordered the Freya bouquet with gifts (spent £70) as a get well gift for someone who is seriously ill. From the outset l was Not Happy, the delivery time was not advised to me until after l had handed over the money, also when I received a photo of what was delivered I was truly shocked ! it looked nothing like the picture of the bouquet l ordered, Half of the arrangement was basically a green shrub! I contacted customer services multiple times by e-mail, and complained to multiple Customer Service operatives who all replied with the same company line, "it was delivered as expected" Don’t waste your Money!”

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Posted 5 years ago

“Absolutely awful unprofessional service I have ever experienced. I had paid and booked next day delivery for elderly couple for their 53 years of wedding anniversary we were informed it will be delivered between 8 and 9am. The flowers were delivered @7.30PM I would NEVER use or Recommend this company to anyone it’s was so embarrassing to say the least. Very disappointed .”

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Posted 5 years ago

“13th wedding anniversary, spent nearly £60. I checked to see if the order had been delievered to my wife, and their website said they tried to deliever but were unsuccessful. They don't have any phone numbers, so I reached out on Facebook, only to find out the package was damaged by the courier. I have now cancelled the order instead of waiting until tomorrow for the to try again as I've already ruined the surprise by asking my wife to check their cctv because they said the attempted delivery.”

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Posted 5 years ago

“Flowers for my mum arrived damaged. Contacted company, sent photos as requested, they just fobbed me off then stopped responding to messages. Atrocious. DO NOT USE THIS COMPANY.”

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Posted 5 years ago

“The flowers were nothing like the picture. Literally went straight in the bin. Was bought them as an apology from someone aswell which is sad”

Serenata Flowers 1 star review on 26th August 2020

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Posted 5 years ago

“Just received flowers from my boyfriend ordered through serenata flowers, they looked like they were at least a week old, had to throw most away as they had already died and were curling at the ends, and no plant food enclosed. disappointed , would not recommend this company,”

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Posted 5 years ago

“Please do not use Serenata Flowers. After receiving an email 10 minutes before the funeral was starting to say that the florist was too late and my flowers were at the funeral directors to pick up, i called the directors who told me no flowers were there. For 3 days i emailed Serenata and got basic responses back saying the florist are looking into it. This is the 5th day today and have still no refund and no idea where my flowers are 😡”

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Posted 5 years ago

“Warning! Stay away! Flowers ordered for an anniversary and arrived a day late. When the flowers arrived they where only fit for the bin. The flowers looked like they had been sitting about for a week. Terrible experience and staff very inconsiderate.”

Serenata Flowers 1 star review on 21st August 2020

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Posted 5 years ago

“The flowers were ordered in good time for delivery. Unfortunately they should have been delivered on Monday and did not turn up till the Friday. This was because of problems with the courier company. I did supply extra delivery instructions to Serenata but these were not passed onwards. I received a call from the courier on Thursday, explained, the exact place and delivery was completed the next day. It was a birthday present and so I shall have to send some with Interflora to replace them. Very disappointed.”

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Posted 5 years ago

“Flowers arrived with broken stems. Some looked dead. Carnations didn't open. Smelt like dead flowers when I opened the box. Didn't look like a bouquet, just random flowers. Underwhelmed.”

Serenata Flowers 1 star review on 20th August 2020

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Posted 5 years ago

“Awful arrived in a crushed box. Everything inside ( anniversary card and flowers) crushed. Flowers were lifeless and fit only for the bin”

Serenata Flowers 1 star review on 17th August 2020

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Posted 5 years ago

“Ordered flowers for my mums 70th birthday 3 days before the day. Called her on the day to ask how are the flowers only to find out there were none. After contacting the company they said sorry but if you had read our terms and conditions you will see that we don’t promise the delivery day... could be up to 48 hours after. Not good enough! They should have warned on ordering so I could have ordered elsewhere! Rather than money grabbing! Don’t use!”

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Posted 5 years ago

“As many of the reviews say dreadful. Below is what I was promised and what arrived - like the other Adam - £48 for 12 standard stems. Do not use this company.”

Serenata Flowers 1 star review on 11th August 2020

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Posted 5 years ago

“no customer support I paid almost 49 pounds till date no idea were flowers gone, missed my daughter 16th birthday, going for chargeback from credit card company”

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Posted 5 years ago

“The flowers that arrived were nothing like the photo on website. The flowers were dry and droopy and there were significantly less stems than advertised. Incredibly disappointing and extremely poor value for money. Tried to contact customer service but the email wouldn't send and there is no phone number. Waste of money and complete lack of service.”

Serenata Flowers 1 star review on 9th August 2020

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Posted 5 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews