Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible, cheap flowers, cheap card, empty stick. No resulution - no refund. I can't believe a florist is involved in this company. Sylvia”

Helpful Report

Posted 5 years ago

“My family ordered an expensive bunch of flowers for my 60th when they arrived they looked like a small bunch of stems! Was so bad they went and bought a bunch of flowers from Tesco that looked 20 x better! Don’t waste your money!”

Serenata Flowers 1 star review on 14th June 2020

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Posted 5 years ago

“I ordered a bouquet of flowers for my mums 60th, when they arrived I was so shocked at how awful they were I thought they had got the order wrong, I contacted customer services and they told me there was nothing wrong with them, they have since ignored me and refuse to help. They are not cheap to buy and I had to go to Tesco to buy some flowers in the end because I was too embarrassed to give the ones I had bought from serenata. Worst company I’ve ever had to deal with.”

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Posted 5 years ago

“Sorry but not value for money, cost £40, but a fivers worth turned up”

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Posted 5 years ago

“Total rubbish so do not waste your money. Ordered well in advance of date required and paid for delivery before 10a.m. Nothing arrived and when we complained were told flowers were put in garage after the agreed time. Garage had never been opened so someone did not tell the truth. I hope someone enjoyed the chocolates and flowers because we didn't.”

Helpful Report

Posted 5 years ago

“Very disappointing. Out of the selection of flowers I ordered ‘darling delight’ which included roses, at £29.99, expressly because the recipient loves roses. When it arrived there wasn’t a single rose. When I complained Serenata relied on the term allowing them to substitute if any flowers weren’t available. It’s June and roses are abundant! I consider there to be a breach of Sales legislation as the flowers delivered did not match the description and photo on their web site. Also if they rely on the ability to substitute to this extent then there’s no point offering selections - they can just send out whatever they think, regardless of costs. I would NEVER use this company again, and advise anyone looking for flowers to go to a more reliable source.”

Helpful Report

Posted 5 years ago

“I ordered flowers to be delivered today and received confirmation that the flowers had been delivered!!! Problem is they have not been delivered at all and upon trying to find out where the flowers are all I am receiving is a computer generated email that is absolutely no help. Terrible service I shall never use this company again and suggest that you save your money and not use them as all the other flowers this lady was sent today from other companies seem to have been delivered without a problem”

Helpful Report

Posted 5 years ago

“Not next day as advertised, when I contacted them I was told to read their terms and conditions pertinent to delivery. The fact that it's plastered all over their website as next day apparently doesn't factor into it.”

Helpful Report

Posted 5 years ago

“Not happy with the flowers nothing like what I ordered”

Serenata Flowers 1 star review on 5th June 2020

Helpful Report

Posted 5 years ago

“Flowers arrived flat and sparce and did not look anything like the photo online. I also added a card for an extra £3, which i might as well have printed myself on a cheap inkjet on toilet paper. Very disappointing”

Helpful Report

Posted 5 years ago

“Used for years, but yesterday a failed delivery came through via email. Tried to find out what went wrong but unable to as the customer service link and tracking on the website fails. The recipient was my friend who had just lost er mum, she was in all day yesterday, but I still don't know if my gift will be delivered today as nothing was posted through her door. It is very embarrassing and I will not be using Serenta again and expect a refund for a failed delivery !!!!”

Helpful Report

Posted 5 years ago

“** NEVER USE SERENATA FLOWERS AGAIN *** Terrible company - Purchased birthday flowers for delivery on 04.06 two days earlier. They message me on the day to say they could not fulfil the order, offered no reason why they couldn’t or other possible options. What an absolutely terrible, unprofessional shambolic company - WILL NEVER USE THIS COMPANY AGAIN. 0/10 - terrible service”

Helpful Report

Posted 5 years ago

“Ordered weeks in advance for a friend's birthday bearing in mind covid disruptions. Flowers never arrived. Still waiting. Emailed asking to cancel/complain. Automated reply, no actual answer or resolution. 1st and last time I order from this company. AVOID! and go local if you can.”

Helpful Report

Posted 5 years ago

“I ordered flowers for a special birthday, paying for early delivery. Although there were numbers of people around because there happened to be a local funeral at the time - and the recipient was standing at her from door at time of delivery - the courier left the flowers outside the back door of the wrong house, which was For Sale and empty and clearly numbered. When they were finally retrieved, 24 hours later and after heavy rain had damaged the box, they were in poor state. Definitely not worth the money spent on a poor service and unimpressive flowers. At least there was a prompt acknowledgement of my complaint.”

Helpful Report

Posted 5 years ago

“Failed delivery. No telephone contact number. Refusal to refund. Refusal to acknowledge poor delivery service. Using current COVID guidelines incorrectly and as an excuse for poor delivery service. Poor understanding of English in e-mails. Extremely frustrating company to deal with - my advice is, don't use them.”

Helpful Report

Posted 5 years ago

“Please do not order from this company!!! £39.99 bouquet I ordered. Came a day late. And nothing like what I ordered. How embarrassing. No contact number to call them on!! Vile company.”

Serenata Flowers 1 star review on 2nd June 2020

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Posted 5 years ago

“It was my birthday on the 1st June and my husband asked our goddaughter to order some flowers for me for £25. The flowers ordered were the Vibrant Sorbet at £24.99. Order Reference 2210607768. Well when they arrived they certainly were not worth the £24.99 spent in money and my husband was very upset considering I had received four other bouquets today, one less in money from a well known supermarket and looks far superior. I am not only very disappointed but also upset for my husband as he always buys me beautiful flowers. I certainly won't be using your website for any flower deliveries that i may make in the future.”

Helpful Report

Posted 5 years ago

“Flowers not as illustrated, Poor quality and already dying. Delivered late in the day .”

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Posted 5 years ago

“Horrendous experience. My mum ordered surprise flowers for my birthday since I was spending it alone in lockdown. When they arrived they looked nothing like the photo on their website. There were far fewer flowers, they weren't fresh, and they had brown marks all over the rose petals. The foliage leaves also had large brown/black marks and huge, noticeable insect bites. When I complained and sent photos, the only response I got was that the guard leaves were still on and that the flowers should look as expected when these were removed. No they didn't. There was no reference made to the fact that the flowers were brown all over and in the middle and not just on the outer guard leaves. They also didn't mention anything about the state of the foliage. Overpriced and poor quality. My mum was so upset and disappointed that she'd wasted her money on these and that these were my main birthday present. Please buy elsewhere. Even flowers for a few pounds from the supermarket are fresher, last longer and are far nicer than these.”

Helpful Report

Posted 5 years ago

“I bought my girlfriend an expensive bunch of lowers for her 50th birthday in May 2020. They arrived when they should of, but the flowers were manky. After a lot of emails and them changing their minds, they agreed that they were not as good a quality as they should of been. So on 30th May 2020 I got a replacement sent. Half as many flowers and then at least half of those were leaves. The quality was better, but I have been ripped off. I spent £39.99 on a bunch and I could of gone to the local garage or supermarket and got a better bunch for a damn site cheaper. I wouldn't recommend this company to my worse enemy! I have added a pic so you can see what I got for my money :( Very dissatisfied with my purchase, and they know it!”

Serenata Flowers 1 star review on 31st May 2020

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews