Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received these as a gift. Two little bits of gypsophila, three small heads of alstroemeria and another small unidentifiable pink flower.what I received would cost about £3 in Sainsbury’s . Certainly didn’t resemble anything on serenatas website with minimum cost £25..... I would hate to mention it to my sender but feel he was ripped off.”

Helpful Report

Posted 5 years ago

“£40wasted. Flowers looked nothing like picture. £7 for 5 crappy chocolates. Very misleading advertising. Never again.”

Helpful Report

Posted 5 years ago

“Totally appalled by the quality and quantity of the flowers for the money spent. Was expecting more than just a small bunch, having spent £30. Far better quality and value for money at local supermarkets. Will not be using again and would certainly not recommend.”

Helpful Report

Posted 5 years ago

“Do not believe any review that you read on Seranata's own website, and do not believe the pictures of the flowers. We spent £38 on a bunch of flowers for my mum's birthday, and she got something delivered that looked like a £5 bunch of flowers from a supermarket. An absolute disgrace. Particularly in times like this where we all need a bit of happiness. Serena, if you cannot deliver to standard during covid times, then either drop your prices or close your service. A disgrace.”

Helpful Report

Posted 5 years ago

“Arrived late, naff, brash unrelated to flowers chosen. Extremely angry.”

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Posted 5 years ago

“This is a complete rip off, the flowers do not look anything like the picture and I would not recommend this place. When I made a complaint I was asked to send an image which I did and it clearly showed that it looked nothing like the picture. But they asked for more pictures and asked me to count the flowers which is completely ridiculous. Interflora is the only flower delivery service I have tried where the flowers reflect an accurate picture of what they are selling.”

Helpful Report

Posted 5 years ago

“Looked nothing like the picture! Complete rip off”

Helpful Report

Posted 5 years ago

“I have used this company for a number of years when I needed to send flowers, and introduced my sister to them who ended up sending me a bouquet for my birthday on Monday (12/5). I was absolutely shocked at the very small bunch of flowers I received. 5 sweet William, 5 of some other flower that I don’t know the name of and a bit of gypsophila. Knowing the cost of the flowers from Serenata I contacted my sister and sent a picture. She was outraged and said these were not what she had ordered. To be fair I could have got a bigger and better bunch of flowers from a supermarket for under £10. I was so impressed with this company when I first started using them but I’m afraid they have lost two customers.”

Helpful Report

Posted 5 years ago

“Absolutely appalling. My brother and his wife sent me flowers for my birthday they arrived late and the flowers were dead, not dying but dead. Am waiting for my brother to receive a refund. Flower's already in the bin.”

Helpful Report

Posted 5 years ago

“Terrible company with even worse customer service, if you can even call it that. Delivery drivers that don't even attempt delivery- as per CCTV footage. The company then will say they are doing 'investigations' which will take a number of days and refuse to refund your money. DO NOT WASTE YOUR MONEY!”

Helpful Report

Posted 5 years ago

“Unreliable 1. Delivered damaged 2. Again, delivered damaged and abandoned outside door without knocking 3. Delivered to wrong address!”

Helpful Report

Posted 5 years ago

“I placed an order for a Birthday, it was placed 72 hrs in advance, they quite happily still promoting next day delivery and taking money for timed delivery, After paid for slot, my order still only shows assigned for production. No sign of it having been prepared and out for delivery at any point in the day required, Covid19 or not, if they cannot provide the service with 3 days notice. State the facts on the website & when orders are placed. Disgusted customer, Avoid. AB”

Helpful Report

Posted 5 years ago

“Delivered by a standard courier, didn't arrive until the evening. Nothing like the picture on the website, could have bought a better bouquet for £10 at a supermarket. Embarrassed to have sent them, waste of almost £30”

Helpful Report

Posted 5 years ago

“Even after I booked and paid for flowers 3 weeks in advance….. Even after I chose this company because they say they deliver 7 days a week…… Even after during the order I specifically selected 10th May (a Sunday)….. And even after their reassuring commitment on the confirmation email that “… our gift guru is excited to roll up his sleeves and warm up his paws to ensure the present you picked arrives perfectly packaged and right on time.” I then got an email at 9am on the day they were due advising they were unable to deliver on the day required.....(from the reviews seems I am not the only one). They say they hope it did not detract from the sentiment and the intent - well of course it did! They were arranged for a date specifically because it was a significant date. The day after this had passed and gone and left the recipient feeling dejected because they thought we had forgotten! No offer of refund / cancellation just “sorry if you’re disappointed”. They did not deliver what I paid for – plain and simple. Also….I know that they say in the small print (part of the confirmation FAQs after ordering) that unless you buy an additional card the recipient will not know who sent them. Never come across this before - ridiculous. Even more so given that when they opened the box there was a blank card. Will not put my next important flower delivery in the hands of this company - or ever again.”

Helpful Report

Posted 5 years ago

“In March my daughter in Tasmania ordered flowers to be delivered to me in Glasgow when I came home from hospital. I have never been so disappointed in a floral arrangement/ condition of those flowers. Photos were sent to customer complaints, an apology received,accepted and arrangements agreed to to resend flowers when we advised. Replacement received on 5 th May as requested. What an absolute disgrace this turned out to be ,apart from being a cheaper version of original order,it was a total eyesore. Foliage almost dead,flowers lasted a day before they withered.Two stems of Lilies followed suit band one didn't even open. This was by far a cheaper arrangement than original one ordered,sadly looked liked it had been thrown together and fit only for garbage .You will most certainly NEVER receive a recommendation from friends or family. Local florists will now get our overseas and local orders.”

Helpful Report

Posted 5 years ago

“I ordered flowers for our ruby wedding anniversary 7 days in advance from Seranata as they said they would deliver on a Sunday. At 9:30 on Sunday I got an email to say they would not come until Monday. They arrived this morning squashed into a cardboard box looking as if they had been there for several days. The flowers look half dead and nothing like the photograph. I could have got much better ones for half the price from a supermarket. I imagine they will need to be thrown away in a couple of days. Very disappointed and I will never buy from them again”

Helpful Report

Posted 5 years ago

“I opened the box and half the petals fell out over my desk. My son paid 25 pounds to send these to me for Australian Mothers' Day. I could have got a better bunch of flowers for 2 pounds 50 at my local petrol station! Serenata pleaded "unprecedented times" Ha! They also said they were happy, from a photograph I sent, that this was their Cranberry Sorbet bouquet and it was supposed to look like that. I.e. absolutely nothing like the picture on their website! Would never order from them again.”

Helpful Report

Posted 5 years ago

“Didn't deliver as booked on my birthday. So no cake no flowers no candles! Emailed and told would deliver the following day and I could not cancel or get a refund! Happy birthday in lockdown to me. Its all covid fault. Well then they should be up front on the web site.”

Helpful Report

Posted 5 years ago

“Flowers ordered for my friends wedding anniversary, they arrived in a letter box, box which was not even asked for and the flowers were, dead, dried up and leaking fluid. Will definitely not be using this company again. Refund was given but no good will gesture was made. Very disappointed. Avoid using if you want to impress someone or just want to cheer someone up. My friend was devastated.”

Helpful Report

Posted 5 years ago

“I ordered 2 bunches of flowers on 1st May at a combined cost of £78 they were for my mothers 80th Birthday on 9th May - she is in a care home in Aberdeenshire. I checked with the care home on Saturday 9th mid afternoon to be told nothing had arrived. When I checked the order status all it said was order received. I contacted Serenata and they said they had emailed me during the week to advise the flowers would not arrive on 9th May due to the Bank Holiday Travel restrictions? Anyhow, they hadn't sent me an email as they said and they said the flowers couldnt be delivered till the 13th which was ridiculous. Basically, as the status was still at order received, I would suspect that they hadnt even been processed. I asked for a refund and will see if I get it as promised. I wont order from Serenata again.”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews