Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy with this service. I ordered something and I received something totally different. When I contacted costumer service I was told that it was correct.”

Helpful Report

Posted 5 years ago

“We placed out order 2 and a 1/2 months before our delivery date to our extremely ill mother, we were informed on the day of delivery that delivery date would not be met, (which was Mother’s Day) having such a huge lead time I would have thought we would have been notified that they were unable to meet their Delivery obligation. We had planned to visit from Australia but due to Covid-19 were unable. As stated in our email to Serenata flowers we cannot express our profound dissatisfaction and disappointment, as our mother felt forgotten, if we had of been contacted we would have opted for early delivery. Will never use nor recommend them to anyone, happy to take our money, but not happy to keep us informed! Devastated is all we can say sadly.”

Helpful Report

Posted 5 years ago

“Arrived early evening. Bouquet full of foliage and poor quality flowers. Ordered a birthday cake box was empty. Having used this awful company I am now being plagued with their adverts on all my media sites. Their magnanimous offer for this ruined order a refund for the missing cake. Never again.”

Helpful Report

Posted 5 years ago

“I received the Bella bouquet and it was nothing like the picture and there was just lots of horrible foliage to make the bouquet look bigger. They look like supermarket quality flowers. Avoid at all costs.”

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Posted 5 years ago

“If you want flowers delivered in a timely manner skip this company. I sent Anniversay flowers for my brother to be delivered last Monday, they never arrived and today's Friday. They blame me for incorrect postcode, a fact they knew on Monday and which they amended, but still no delivery. Won't be using this company again.”

Helpful Report

Posted 5 years ago

“My daughter sent some flowers mostly Rose's filled out with large quantities of leaves for my 60th birthday on 1st May. The flowers we read by the next day. Worst flowers I have ever had.”

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Posted 5 years ago

“Despite the order being placed 7 days in advance, the order wasn't received on the requested day. There is no telephone number to discuss any issues and when I messaged them late on the afternoon, they told a lie and said they were out for delivery.”

Helpful Report

Posted 5 years ago

“I expected the delivery of a lovely bouquet of flowers in wrapped cellophane however was in a box that my girlfriend had to put in a vase and arrange. Definitely poor service and not worth the money would nor recommend!”

Helpful Report

Posted 5 years ago

“Beautiful Bouquet of flowers ordered to be delivered too my partner.. That was about as good as it got. Flowers were delivered and some of them withered. Not only this but the Foliage looked like it had been eaten by something. Customer service was contacted and photos of the shambolic bouquet were sent. They apologised and refunded me a measly £6.45 from the order that cost me £40. Terrible Flowers and other than the fast response with emails, terrible customer service.”

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Posted 5 years ago

“Sentflowers for my aunts 80th birthday, they arrived half dead. My aunt was very embarrassed having to ring me yesterday. I read your reviews thinking you were a trusted company!!!”

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Posted 5 years ago

“Spent £29.99 on bouquet of changing seasons, which looked lovely online. I was absolutely mortified and embarrassed when flowers arrived for a sick friend. The flowers looked nothing like the picture. Bitterly disappointed and would never use again.”

Helpful Report

Posted 5 years ago

“Please beware do not buy they are nothing like the picture and terribly overpriced.”

Helpful Report

Posted 5 years ago

“My husband ordered “springtime” for our anniversary. They arrived at 7pm which in my opinion is too late , the issue was a) they were around £30 and we were so shocked to open the box to see a cheap bunch of what look like service station flowers. The bunch was small ( thin) and mostly cheap grave flowers. They were wilted and dry and bashed about after being with the courier all day. The box was left on my door upside down . I can honestly say it’s the worst bunch of flowers I’ve ever recieved . I’ve cut them and put them into a vase to try to make good but honestly I feel so upset to look at them. Her eras are dead ( the 3 you get) you literally pay £30 for 3 gerbera I lily stem the rest are cheap daisy type flowers. They were gunge on the stems because they are old which is why the buck looks so sparse . Unable to contact serenata tried email and insta no numbers to call. Avoid this company at all cost. I feel mostly sad for my husband . The shock of what he thought was a beautiful surprise was a huge disappointment.”

Helpful Report

Posted 5 years ago

“Would have give 0 if I could Hubby sent flowers my 60th birthday absolutely disgusting. They were no more than a cheap garage bunch at £29.99 Daughter paid £7 at Tesco for a beautiful bunch Will add pics”

Helpful Report

Posted 5 years ago

“Terrible all the greenery was old and drooping down wouldn't even stand upright in the vase. Nothing like the picture I ordered. I sent an email only to be told to wait 48 hrs that the flowers would pick up!! Which they didn't. Definately won't be ordering from there again.”

Helpful Report

Posted 5 years ago

“I usually buy my wife flowers from the supermarket but with the current situation I have not been able to so I purchased a 29.99 bouquet. The service was first class unlike the delivered flowers which I can only describe as positively underwhelming. I did look at the reviews on their website before I placed my order and they were all good but the true reviews are on this site”

Helpful Report

Posted 5 years ago

“Sparse limp flowers which did not bloom and died after 6 days.i bought these for my mums birthday. When the flowers arrived they looked nothing like the picture, not the right amount of buds so sent a picture to customer service, who just kept asking for more pictures. On the 6th day majority of the flowers had died. Asked for a replacement or refund, with pictures they refused. Please avoid.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service. Flowers delivered 2 days late for my auntie birthday and they were dead and squashed and nothing like the picture I ordered. 29.99 for dead, late, squashed flowers is appalling.”

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Posted 5 years ago

“Received 2 sets of flowers from Serenata following the passing of my Mum. 1 was in bud and good condition (flat box of flowers which look good now out) The other - Spring Skies arrangement was predominantly brown, black spotted holey greenery with wilted half dead, broken flowers and roses with brown centres. I was upset an disgusted. They replaced the arrangement (quick response) but 2nd send no better. Already thrown half out and only 2 days old Waste of my lovely thoughtful friends money.”

Helpful Report

Posted 5 years ago

“Had a Bella bouquet delivered on Saturday for my birthday.If I could give less than 1 star then I would.Nothing like the photo! Consisted of 80% greenery ,squashed & wilting flowers & mouldy oasis.Had to tell our Grandson as I cried when he asked me if they were lovely.AVOID THIS COMPANY AT ALL COSTS!!”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews