Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Vibrant Sorbet bunch for my wife’s birthday. When she opened the box we were both very disappointed. We basically received a £7.99 bunch of petrol station quality flowers which cost us £24.99. I contacted customer services to be given a link to their Terms & Conditions.. So avoid this company and use a local florist or simply go to the petrol station and buy them yourself!! I saw there are loads of reviews on here from people that had the same experience as us..”

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Posted 5 years ago

“Received no confirmation of my order which was not delivered to the amended address. I had changed the delivery address before the flowers were at the checkout. The company had my phone number and email address so they could have contacted me. Used this company before but disappointed they wanted to charge me again for another delivery and said amended address not received- rubbish. Their records would show I have sent flowers to my niece before. She is a cancer patient so I am so unhappy with their response ;have requested not to be bombarded with future emails.”

Helpful Report

Posted 5 years ago

“I am utterly humiliated and disgusted at what a lie and cheat Seranata flowers has been. They have humiliated me . I paid 112 pounds for these flowers and none of them matched. I DEMAND a refund and definately do not reccomend this site . CHEATS”

Serenata Flowers 1 star review on 18th May 2020

Helpful Report

Posted 5 years ago

“terrible customer service and not even willing to accommodate during a tine when we're grieving. Shame on you, all they're concerned about is profit! Appalling”

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Posted 5 years ago

“I received these as a gift. Two little bits of gypsophila, three small heads of alstroemeria and another small unidentifiable pink flower.what I received would cost about £3 in Sainsbury’s . Certainly didn’t resemble anything on serenatas website with minimum cost £25..... I would hate to mention it to my sender but feel he was ripped off.”

Helpful Report

Posted 5 years ago

“£40wasted. Flowers looked nothing like picture. £7 for 5 crappy chocolates. Very misleading advertising. Never again.”

Helpful Report

Posted 5 years ago

“Totally appalled by the quality and quantity of the flowers for the money spent. Was expecting more than just a small bunch, having spent £30. Far better quality and value for money at local supermarkets. Will not be using again and would certainly not recommend.”

Helpful Report

Posted 5 years ago

“Do not believe any review that you read on Seranata's own website, and do not believe the pictures of the flowers. We spent £38 on a bunch of flowers for my mum's birthday, and she got something delivered that looked like a £5 bunch of flowers from a supermarket. An absolute disgrace. Particularly in times like this where we all need a bit of happiness. Serena, if you cannot deliver to standard during covid times, then either drop your prices or close your service. A disgrace.”

Helpful Report

Posted 5 years ago

“Arrived late, naff, brash unrelated to flowers chosen. Extremely angry.”

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Posted 5 years ago

“This is a complete rip off, the flowers do not look anything like the picture and I would not recommend this place. When I made a complaint I was asked to send an image which I did and it clearly showed that it looked nothing like the picture. But they asked for more pictures and asked me to count the flowers which is completely ridiculous. Interflora is the only flower delivery service I have tried where the flowers reflect an accurate picture of what they are selling.”

Helpful Report

Posted 5 years ago

“Looked nothing like the picture! Complete rip off”

Helpful Report

Posted 5 years ago

“I have used this company for a number of years when I needed to send flowers, and introduced my sister to them who ended up sending me a bouquet for my birthday on Monday (12/5). I was absolutely shocked at the very small bunch of flowers I received. 5 sweet William, 5 of some other flower that I don’t know the name of and a bit of gypsophila. Knowing the cost of the flowers from Serenata I contacted my sister and sent a picture. She was outraged and said these were not what she had ordered. To be fair I could have got a bigger and better bunch of flowers from a supermarket for under £10. I was so impressed with this company when I first started using them but I’m afraid they have lost two customers.”

Helpful Report

Posted 5 years ago

“Absolutely appalling. My brother and his wife sent me flowers for my birthday they arrived late and the flowers were dead, not dying but dead. Am waiting for my brother to receive a refund. Flower's already in the bin.”

Helpful Report

Posted 5 years ago

“Terrible company with even worse customer service, if you can even call it that. Delivery drivers that don't even attempt delivery- as per CCTV footage. The company then will say they are doing 'investigations' which will take a number of days and refuse to refund your money. DO NOT WASTE YOUR MONEY!”

Helpful Report

Posted 5 years ago

“Unreliable 1. Delivered damaged 2. Again, delivered damaged and abandoned outside door without knocking 3. Delivered to wrong address!”

Helpful Report

Posted 5 years ago

“I placed an order for a Birthday, it was placed 72 hrs in advance, they quite happily still promoting next day delivery and taking money for timed delivery, After paid for slot, my order still only shows assigned for production. No sign of it having been prepared and out for delivery at any point in the day required, Covid19 or not, if they cannot provide the service with 3 days notice. State the facts on the website & when orders are placed. Disgusted customer, Avoid. AB”

Helpful Report

Posted 5 years ago

“Delivered by a standard courier, didn't arrive until the evening. Nothing like the picture on the website, could have bought a better bouquet for £10 at a supermarket. Embarrassed to have sent them, waste of almost £30”

Helpful Report

Posted 5 years ago

“Even after I booked and paid for flowers 3 weeks in advance….. Even after I chose this company because they say they deliver 7 days a week…… Even after during the order I specifically selected 10th May (a Sunday)….. And even after their reassuring commitment on the confirmation email that “… our gift guru is excited to roll up his sleeves and warm up his paws to ensure the present you picked arrives perfectly packaged and right on time.” I then got an email at 9am on the day they were due advising they were unable to deliver on the day required.....(from the reviews seems I am not the only one). They say they hope it did not detract from the sentiment and the intent - well of course it did! They were arranged for a date specifically because it was a significant date. The day after this had passed and gone and left the recipient feeling dejected because they thought we had forgotten! No offer of refund / cancellation just “sorry if you’re disappointed”. They did not deliver what I paid for – plain and simple. Also….I know that they say in the small print (part of the confirmation FAQs after ordering) that unless you buy an additional card the recipient will not know who sent them. Never come across this before - ridiculous. Even more so given that when they opened the box there was a blank card. Will not put my next important flower delivery in the hands of this company - or ever again.”

Helpful Report

Posted 5 years ago

“In March my daughter in Tasmania ordered flowers to be delivered to me in Glasgow when I came home from hospital. I have never been so disappointed in a floral arrangement/ condition of those flowers. Photos were sent to customer complaints, an apology received,accepted and arrangements agreed to to resend flowers when we advised. Replacement received on 5 th May as requested. What an absolute disgrace this turned out to be ,apart from being a cheaper version of original order,it was a total eyesore. Foliage almost dead,flowers lasted a day before they withered.Two stems of Lilies followed suit band one didn't even open. This was by far a cheaper arrangement than original one ordered,sadly looked liked it had been thrown together and fit only for garbage .You will most certainly NEVER receive a recommendation from friends or family. Local florists will now get our overseas and local orders.”

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Posted 5 years ago

“I ordered flowers for our ruby wedding anniversary 7 days in advance from Seranata as they said they would deliver on a Sunday. At 9:30 on Sunday I got an email to say they would not come until Monday. They arrived this morning squashed into a cardboard box looking as if they had been there for several days. The flowers look half dead and nothing like the photograph. I could have got much better ones for half the price from a supermarket. I imagine they will need to be thrown away in a couple of days. Very disappointed and I will never buy from them again”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews