Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the Bella bouquet and it was nothing like the picture and there was just lots of horrible foliage to make the bouquet look bigger. They look like supermarket quality flowers. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“If you want flowers delivered in a timely manner skip this company. I sent Anniversay flowers for my brother to be delivered last Monday, they never arrived and today's Friday. They blame me for incorrect postcode, a fact they knew on Monday and which they amended, but still no delivery. Won't be using this company again.”

Helpful Report

Posted 6 years ago

“My daughter sent some flowers mostly Rose's filled out with large quantities of leaves for my 60th birthday on 1st May. The flowers we read by the next day. Worst flowers I have ever had.”

Helpful Report

Posted 6 years ago

“Despite the order being placed 7 days in advance, the order wasn't received on the requested day. There is no telephone number to discuss any issues and when I messaged them late on the afternoon, they told a lie and said they were out for delivery.”

Helpful Report

Posted 6 years ago

“I expected the delivery of a lovely bouquet of flowers in wrapped cellophane however was in a box that my girlfriend had to put in a vase and arrange. Definitely poor service and not worth the money would nor recommend!”

Helpful Report

Posted 6 years ago

“Beautiful Bouquet of flowers ordered to be delivered too my partner.. That was about as good as it got. Flowers were delivered and some of them withered. Not only this but the Foliage looked like it had been eaten by something. Customer service was contacted and photos of the shambolic bouquet were sent. They apologised and refunded me a measly £6.45 from the order that cost me £40. Terrible Flowers and other than the fast response with emails, terrible customer service.”

Helpful Report

Posted 6 years ago

“Sentflowers for my aunts 80th birthday, they arrived half dead. My aunt was very embarrassed having to ring me yesterday. I read your reviews thinking you were a trusted company!!!”

Helpful Report

Posted 6 years ago

“Spent £29.99 on bouquet of changing seasons, which looked lovely online. I was absolutely mortified and embarrassed when flowers arrived for a sick friend. The flowers looked nothing like the picture. Bitterly disappointed and would never use again.”

Helpful Report

Posted 6 years ago

“Please beware do not buy they are nothing like the picture and terribly overpriced.”

Helpful Report

Posted 6 years ago

“My husband ordered “springtime” for our anniversary. They arrived at 7pm which in my opinion is too late , the issue was a) they were around £30 and we were so shocked to open the box to see a cheap bunch of what look like service station flowers. The bunch was small ( thin) and mostly cheap grave flowers. They were wilted and dry and bashed about after being with the courier all day. The box was left on my door upside down . I can honestly say it’s the worst bunch of flowers I’ve ever recieved . I’ve cut them and put them into a vase to try to make good but honestly I feel so upset to look at them. Her eras are dead ( the 3 you get) you literally pay £30 for 3 gerbera I lily stem the rest are cheap daisy type flowers. They were gunge on the stems because they are old which is why the buck looks so sparse . Unable to contact serenata tried email and insta no numbers to call. Avoid this company at all cost. I feel mostly sad for my husband . The shock of what he thought was a beautiful surprise was a huge disappointment.”

Helpful Report

Posted 6 years ago

“Would have give 0 if I could Hubby sent flowers my 60th birthday absolutely disgusting. They were no more than a cheap garage bunch at £29.99 Daughter paid £7 at Tesco for a beautiful bunch Will add pics”

Helpful Report

Posted 6 years ago

“Terrible all the greenery was old and drooping down wouldn't even stand upright in the vase. Nothing like the picture I ordered. I sent an email only to be told to wait 48 hrs that the flowers would pick up!! Which they didn't. Definately won't be ordering from there again.”

Helpful Report

Posted 6 years ago

“I usually buy my wife flowers from the supermarket but with the current situation I have not been able to so I purchased a 29.99 bouquet. The service was first class unlike the delivered flowers which I can only describe as positively underwhelming. I did look at the reviews on their website before I placed my order and they were all good but the true reviews are on this site”

Helpful Report

Posted 6 years ago

“Sparse limp flowers which did not bloom and died after 6 days.i bought these for my mums birthday. When the flowers arrived they looked nothing like the picture, not the right amount of buds so sent a picture to customer service, who just kept asking for more pictures. On the 6th day majority of the flowers had died. Asked for a replacement or refund, with pictures they refused. Please avoid.”

Helpful Report

Posted 6 years ago

“Absolutely shocking service. Flowers delivered 2 days late for my auntie birthday and they were dead and squashed and nothing like the picture I ordered. 29.99 for dead, late, squashed flowers is appalling.”

Helpful Report

Posted 6 years ago

“Received 2 sets of flowers from Serenata following the passing of my Mum. 1 was in bud and good condition (flat box of flowers which look good now out) The other - Spring Skies arrangement was predominantly brown, black spotted holey greenery with wilted half dead, broken flowers and roses with brown centres. I was upset an disgusted. They replaced the arrangement (quick response) but 2nd send no better. Already thrown half out and only 2 days old Waste of my lovely thoughtful friends money.”

Helpful Report

Posted 6 years ago

“Had a Bella bouquet delivered on Saturday for my birthday.If I could give less than 1 star then I would.Nothing like the photo! Consisted of 80% greenery ,squashed & wilting flowers & mouldy oasis.Had to tell our Grandson as I cried when he asked me if they were lovely.AVOID THIS COMPANY AT ALL COSTS!!”

Helpful Report

Posted 6 years ago

“Absolutely awful company. I purchased the “spring time” bouquet. £29.99 and they look stunning in the picture so I went for it fully expecting a huge bouquet to arrive. That’s as far as the positives go. What my mum received was atrocious and I could have got a better bouquet for £2.99 at a garage. Bearing in mind we are in a pandemic and we haven’t been able to see loved ones for a considerable amount of time. For me it’s been almost 12 weeks since I’ve seen my mum. I’m missing her like mad and it so happens to be her 65th birthday. I wanted to surprise her with a beautiful bouquet and they really look like they’ve been dragged from a ditch somewhere. Gutted.”

Helpful Report

Posted 6 years ago

“Partner ordered flowers for my birthday costing £30 and he would have been better going to the local supermarket and get me a better bunch for a tenner. 12 flowers. Totally disappointed”

Helpful Report

Posted 6 years ago

“GUYS, i am telling you now as a student who bought flowers for her mother for £29.99 trying to make her day special amongst the hectic situation and received nothing compared to what the picture had suggested. The box of the packaging was completely different to what had been listed on the website and also the flowers. MY GOSH!!! plz ppl do not order from this company, you'll just get scammed and it is a NOT WORTH THE MONEY AT ALL. don't be afraid to state the laws that support you as a customer and even legal action if required. Wish I had read the reviews.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews