Name: Serenata Flowers
Rating: 3.36

“Awful doesn't even come close in describing this company. The flowers arrived crammed into a little long slim box that looked like someone had sat on. Even excusing the fact most were wilted beyond resurrection, the stems I did manage to salvage were mostly leaves and twigs. Shamefully misrepresented on their website, what you see is most definitely not what you get. Steer clear and save yourself the embarrassment of disappointing a loved one with substandard flowers.”

Helpful Report

Posted 6 years ago

“Awful doesn't even come close in describing this company. The flowers arrived crammed into a little long slim box that looked like someone had sat on. Even excusing the fact most were wilted beyond resurrection, the stems I did manage to salvage were mostly leaves and twigs. Shamefully misrepresented on their website, what you see is most definitely not what you get. Steer clear and save yourself the embarrassment of disappointing a loved one with substandard flowers.”

Helpful Report

Posted 6 years ago

“Delivered in time but that’s where the positives end. £10 bunch and £20 delivery. Is what you’re actually paying for. Scraggy bunch that you might pick up at reduced price from a supermarket. “Spring Time” it certainly was not! Will not be using again.”

Helpful Report

Posted 6 years ago

“Don't believe their promise of next day delivery is doesn't happen. This Company still "sucks in" customers with a promise of next day delivery but can't achieve it. It's only after your money has been taken that you gain access to their "Covid 19 cop out" statement that next day delivery cannot be guaranteed and no refunds will be considered for late delivery. Daughter's milestone Birthday has now been missed thanks to Serenata and it's probably easier to contact the Queen than it is to contact this Company. The reviews on the quality of the flowers aren't good either, so I'm not expecting much there either, I'll review further if/when they arrive. Why are these Companies allowed to continue trading when their Trading Standards are so diabolical and false.”

Helpful Report

Posted 6 years ago

“Poor quality flowers and to much foliage. Can get better quality flowers from the supermarket at quarter of the price.”

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Posted 6 years ago

“First time ordering from serenata, I ordered a bunch of spring skies flowers for my mum on her birthday and we were surprised to see what arrived.. shocked! Nothing as advertised online, skinny looking bunch of flowers which to be honest I could of purchased elsewhere for much cheaper! What made it worse is when I contacted customer service, it was just poor and didn’t do nothing about it. Just so you get an idea out of the bunch there was only 1 lily. Yes,1! Definitely a rip off!”

Helpful Report

Posted 6 years ago

“First time ordering from serenata, I ordered a bunch of spring skies flowers for my mum on her birthday and we were surprised to see what arrived.. shocked! Nothing as advertised online, skinny looking bunch of flowers which to be honest I could of purchased elsewhere for much cheaper! What made it worse is when I contacted customer service, it was just poor and didn’t do nothing about it. Just so you get an idea out of the bunch there was only 1 lily. Yes,1! Definitely a rip off!”

Helpful Report

Posted 6 years ago

“Ordered the Changing Seasons thinking this would be a nice, presentable bouquet for my wife's birthday. Received a bouquet with mostly leaves, very poor quality roses, lilies still in their buds and overall something that was a far cry from what was advertised on their website. Tried to contact them but their contact form kept returning errors. They do not have a contact telephone number.”

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Posted 6 years ago

“Ordered the Freya £39.99 for my wife’s birthday. I have just got in from work and can’t believe what’s been sent, I have never been so embarrassed. I thought I was getting flowers not a load of foliage. I will never buy from These people again, I should have read the reviews. DON’T WASTE YOUR MONEY. Bill Taylor Lancashire”

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Posted 6 years ago

“I ordered the Love and Laughter bouquet for my friend’s 70th birthday and what she received bore no resemblance to the photo on the website. When I complained they replied that they thought it did.”

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Posted 6 years ago

“I ordered some flowers for my girlfriend from the website. This was my first time ordering flowers online due to current circumstances and was incredibly disappointed with the reality of what she recieved. I understood they would come in bud form but comparing the picture on your website to what she received and only getting 2 of the purple flowers I just think is ridiculous and feel completely scammed. Would not recommend.”

Helpful Report

Posted 6 years ago

“This company is breaking the Trade Description Act. The flowers delivered are nothing like those shown in the photographs - a few paltry flowers and a mass of foliage. Do not waste your money.”

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Posted 6 years ago

“Dreadful experience. Some brown dead flowers. Not as described online and only one bouquet delivered when it should have been two. But charged for two. Customer service is shocking and totally unhelpful. Avoid”

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Posted 6 years ago

“Flowers arrived 4 days too late as meant to arrive for my 40th birthday! The flowers were very poor quality, very dissapointed will not use again or reccomend.”

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Posted 6 years ago

“Rubbish rubbish rubbish ! Embarrassed at the quality and size of flowers ! ( 4 pathetic carnations with a bit of greenery thrown in!) Ordered for a friend that had lost her mum to Covid - upsetting and will never use again”

Helpful Report

Posted 6 years ago

“Terrible customer service - ordered flowers for a fiend due to losing a loved one - what I thought I ordered was a vibrant colourful bouquet what we got was a pathetic sparse bunch of green with about 4 flowers - what we wanted was to send a heartfelt bunch of flowers as we can’t be there to give our friend a hug - what she got was some thing that make us look like we scrimped! Disappointed is an understatement!”

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Posted 6 years ago

“After reading the positive reviews on their website and on Trust Pilot, I ordered flowers for my sister in law who resides in London for her birthday. The flowers arrived with wilted pink roses and the vase was broken. Needless to say, I’m extremely disappointed with the product. I have reached out to customer service and have asked them to send a replacement to my sister in law. Customer Service replied and stated they they’re sending a replacement tomorrow. Let’s see how the replacement product will turn out.”

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Posted 6 years ago

“This company should not be in business. Please do not waste your money. Send a greeting card instead. Trust me it will be appreciated more. Knowing the sender has wasted good money on such really poor quality flowers leaves you feeling very annoyed.”

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Posted 6 years ago

“These flower were ordered by my family in Australia as a sympathy for the death of my partner. They were left on the doorstep after driver rang Bell. I was shocked on opening them. They were half dead. One rose was snapped, there was, a six inch little bit of a tiny daisy and four big bits of greenery which looked horrible. I see from your website that the flowers were called 'scented moonlight' but the ones I received were nothing like the photo there. I think you ought to be ashamed to send out flowers like this. I have informed my son and I hope he will take the matter further and be refunded for such rubbish.”

Helpful Report

Posted 6 years ago

“The flowers are nothing like they look like in website. IV never seen flowers so poor looking for 25 pounds in my life. They are pretty the four flowers I received but my poor parents spent this money in these for me. But they are not worth at all the money you charge. I would pay three pounds not 25 pounds. They should at least look a little like your website, and to add to there looks like there should have been a few to bloom but they are dead and withered. Really disappointed . I sent my mum and dad some first also from your company and they where also very poor looking hardly no flowers.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

Serenata Flowers Reviews