Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE SERENATA FLOWERS, I never write reviews but you should avoid this company at all costs, i ordered a flower planter for my friend who got married 2 weeks ago, we couldn’t go because of the virus, the planter never arrived and i had to spoil the surprise by asking my friend whether she received her flowers, nothing from Serenata at all, i contacted them and got an apology but they then advised item was out of stock, why had i not been told this, customer service is shocking, they then offered to send a bouquet instead which i only accepted to get something sent to my friend and i asked for the complaints procedure as i was still not happy with the outcome, they refused and cancelled my order!!! total disgrace of a company and especially during such a terrible time. now 2 weeks on my friend still has no present from me because of this company, now they are refusing to give me the complaints procedure details”

Helpful Report

Posted 5 years ago

“DO NOT USE SERENATA FLOWERS, I never write reviews but you should avoid this company at all costs, i ordered a flower planter for my friend who got married 2 weeks ago, we couldn’t go because of the virus, the planter never arrived and i had to spoil the surprise by asking my friend whether she received her flowers, nothing from Serenata at all, i contacted them and got an apology but they then advised item was out of stock, why had i not been told this, customer service is shocking, they then offered to send a bouquet instead which i only accepted to get something sent to my friend and i asked for the complaints procedure as i was still not happy with the outcome, they refused and cancelled my order!!! total disgrace of a company and especially during such a terrible time. now 2 weeks on my friend still has no present from me because of this company and they now advise i cannot make a further complaint”

Helpful Report

Posted 5 years ago

“Disappointed to the max poor quality look at pics I cried tried to make someone’s day during this difficult time might as well of gone supermarket and got yellow sticker end of line flowers”

Helpful Report

Posted 5 years ago

“I received the Strawberry Sundae for my birthday from my friend and what I got looked NOTHING like the photograph! She paid £25 which is a lot of money and the bouquet is probably only about £7 worth! I’ve seen much better in supermarkets at a fraction of the cost. The small white flowers all over the photograph bouquet were one small half dead sprig, contacted customer service who informed me that their florists said the bouquet was correct and to wait another 5 days if still not happy! By then half will be dead and the lillies night just be opening but are the dead sprigs going to suddenly multiply and then it’ll all look like the very misleading photograph ??? I THINK NOT! AVOID AT All COSTS and spend your hard earned cash at your local supermarket for a lovely bouquet at a fraction of the cost! Absolutely shocking company !!”

Helpful Report

Posted 5 years ago

“Ordered bouquet with teddy and vase. For my sister who had just come out of hospital. The bouquet was totally a different one to the one i had ordered. And no teddy or vase came with the flowers. Absolutely disgusted by this service. Avoid....”

Helpful Report

Posted 5 years ago

“Do not waste your time, avoid purchasing flowers from this site. Purchases supreme flower collection velvet parfait for my sisters birthday priced at £39.99. They use cheap low quality flowers, flowers are half dead and the arrangement of the flowers are nothing like the picture. When I complained I was advised they have protection petals and once they are removed they will look like the picture. Really unsatisfied with the customer service response and advised to resend pics of within 5 days.”

Helpful Report

Posted 5 years ago

“Realising reading all these reviews that I’m just adding to the rest of the unhappy customers your company has supplied to. I ordered the ‘blush delight’ flowers for my friend for her birthday and I am extremely disappointed with the quality and lack of resemblance to the product you portray online. They look absolutely nothing like the flowers on your website and are definitely not worth the £25 I paid for them. I would like a refund for the product so I can buy my friend different flowers that actually look like the product being sold because this is complete false advertisement. I’ve also been trying to make a complaint via your website and it’s not allowing me to. AVOID AT ALL COSTS, you’ll be able to get a higher quality of flowers for the same price elsewhere, absolute con.”

Helpful Report

Posted 5 years ago

“flowers took 2 days to deliver arrived wilted, recovered after being in water for a day. Emailed Serenata, response disappointing, wanted me send photographs of the now 4 day old (or longer) flowers before they would take any action. Do not recommend this company,”

Helpful Report

Posted 5 years ago

“As my family were unable to be with me for my birthday, they sent flowers to cheer me up. On opening the flowers I couldn’t believe the state of them. I know they were letterbox flowers ( which weren’t put through the letterbox) but surely that doesn’t mean they need to be flattened prior to packaging? I’d love to blame delivery for my squashed, flat flowers but the box was in perfect condition. I haven’t the heart to tell my mum, she’d be devastated.”

Helpful Report

Posted 5 years ago

“Don’t even want to give them 1 star!!! They are complete scammers!! Still taking orders during this horrendous time when honest people are purchasing to cheer loved ones up!!! I ordered on Friday and the flowers haven’t even been delivered!! They won’t refund me!! Steer clear people!!!”

Helpful Report

Posted 5 years ago

“Very disappointed because some flowers dead when They arrived”

Helpful Report

Posted 5 years ago

“Birthday flowers delivered on the wrong day, in a broken box and nearly all greenery, not flowers. Replacement bunch sent but of course the birthday had gone by then and they weren’t much better than the first lot. Do not use this company.”

Helpful Report

Posted 5 years ago

“Delivery for my birthday. The flowers arrived wilted and dead. Very disappointing and sad for my daughter who paid a lot.”

Helpful Report

Posted 5 years ago

“I ordered flowers to be delivered to my daughter and her fiance. They didn't turn up on the promised day. Reply was courier couldn't find the address. They have almost daily deliveries to their busy farm with no problems - the postcode takes you right there. Said they couldn't find it a second time, flowers are now a few days late and not as meaningful. I've cancelled the order and asked for a refund.”

Helpful Report

Posted 5 years ago

“I ordered flowers on Tuesday for delivery Thursday for my friends mums funeral due to the coronavirus I could not attend I am still waiting on the flowers to be delivered on Saturday at 440pm customer service not helpful and have stated no recompense absolute joke of a company”

Helpful Report

Posted 5 years ago

“Mother's day flowers arrived 5 days late. All are dead. Ordered by my family in the US. No phone number to complain to customer service. Complete waste of money”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID. Rip-offs. £50 for flowers that didn’t look as advertised and significantly smaller. Complained but they didn’t give a damn.”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID. Rip-off. £50 for flowers which nothing like as advertised and significantly smaller. Complained but they didn’t give a damn.”

Helpful Report

Posted 5 years ago

“Having read all of the reviews I couldn't agree more. Ordered flowers on the 24th to be delivered on the 26th. Tracked them all day website said dispatched at 09.20am. Finally got an email at 21.00 to say they'd been delivered. Contacted my friend who has received nothing. Disgraceful. Incompetent and liars”

Helpful Report

Posted 5 years ago

“Ordered flowers on the 24th to be delivered on the 26th. Tracked the order all day. Stated dispatched at 09.20 and finally received an email at 21.00 to say they'd been delivered. Contacted my friend who said they had never arrived. Friend in isolation due to covid 19 so has been in all day. Disgraceful to lie and say they have been delivered when they haven't. Contacted Serenata to request a refund. Shameful”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews