Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOULD GIVE NO STAR IF I COULD I ordered flowers for mothers day 22 March they were not drlived so we got a refund and a discount for enough delivery which was so disappointing they were for a 90 year old. So I reordered some more which were delivered on 24 March. Well they are awful limp and dead. The company has said that I should follow the instructions and they will be ok in a few days. Am sorry I know a dead flower when I see it. DREADFUL COMPANY CO NOT WASTE YOUR MONEY”

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Posted 5 years ago

“Total let down. Very sorry looking boquets.”

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Posted 5 years ago

“Rubbish flowers. Had two lots sent both dead broken fit for the bin. Why no phone contact?”

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Posted 5 years ago

“Recieved flowers from my son on Mothers day. Very disappointed! Flowers drooping and nothing like any on their website. Very cheap selection. Wouldn't even pay £3.00 for these. Sent photo and complained but not yet replied 2 days later.”

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Posted 5 years ago

“Dreadful customer service!!! don't use them! We paid for flowers and chocolates to be delivered on Saturday, before Mother's day to my mother in lay. It is Tuesday and she hasn't received anything so far. 3 days after no reply to my emails, refund or apology from this dreadful company. Never ever again I will use their services!!”

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Posted 5 years ago

“1 star is too many for this company. Was ensured flowers would be delivered on mothers day but were not. When i questionED this i received an apology with assurance the flowers would be delivered the next day with a promise to this effect. Flowers still not arrived and when questioned further flowers had not even started being made up. DO NOT USE THIS COMPANY WORST SERVICE I GAVE EVER RECEIVED!!!!”

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Posted 5 years ago

“No visitors on Mother's Day and NO FLOWERS thanks to Serenata. My son ordered and paid for flowers to be delivered to me and he heard no more. I have not received any flowers. Dreadful......... a flower delivery service that can't manage to deliver flowers. I'm so disappointed.”

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Posted 5 years ago

“Absolutely rubbish ,have a look the pictures what I buy and what I received 😢”

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Posted 5 years ago

“flowers of very poor quality”

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Posted 5 years ago

“Flowers sent where nothing like the picture”

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Posted 5 years ago

“I paid extra for same day delivery. The flowers were NOT delivered that day. So I requested a refund as their terms and conditions state that I am entitled to a refund in those circumstances. I was fobbed off for three days and had to continually contact them for answers. They delivered my flowers after I requested to cancel and requested a refund. Then they basically told me tough luck and wouldn’t even refund the same day delivery fee! Absolutely disgusted!”

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Posted 5 years ago

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Posted 5 years ago

“DISGUSTED - Ordered flowers for Mother’s Day and received an email at 13:30 that day to say they could not deliver that day and would deliver the following day. I have since received an email saying the flowers will now not be delivered at all and they will offer me 40% off your next order!!!! Like I’m going to order from them again total disappointment DO NOT USE - YOU'LL BE DISAPPOINTED”

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Posted 5 years ago

“The delivery was on time, which was the only thing good about the service I received. I have used Serenata Flowers before and had a good service. But this time was much different, I ordered the Floral Ratatouille, which is originally 40 but was on offer for 30. The value of product I received about 10% of what I paid. The bouquet looked nothing like what the picture online looked like, the roses are wilted and the bunch was mainly leaves. Trying to get a response from the customer service team is ridiculous, they are not accepting that anything is wrong when clearly it is. 1000% would not recommend to anyone.”

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Posted 5 years ago

“Shocking service. Flowers ordered 2 days ago for Mother’s Day with”guaranteed courier delivery”. Needless to say they did not arrive. Similar to previous reviews on contacting their customer service help desk I was told they would arrive tomorrow which of course is useless. Shambolic service backed up with total lack of common sense. Judging by the previous reviews this is not the first time this has happened! AVOID!!”

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Posted 5 years ago

“Deserves 0 star. Ordered on Thursday for Mother’s Day Sunday delivery. Received no order confirmation but money left the account so I left it to run. Mum waiting for delivery all day, I followed the website advise stating delivery could be up to 8pm. I sent an email at 7.30pm to double check the order was coming. Received email response 2 hours later saying delivery is scheduled for tomorrow. Extremely unhappy doesn’t come close to how I feel about this. At no time was I informed that my order was delayed, when I could have made some sort of other arrangements. Very upset Mum, especially as social distancing makes things awkward to see each other at the moment. I have requested my order is cancelled and that I would like a full refund. Currently awaiting response on that one. They will probably give me some garbage about how it’s too late to cancel the order to which I shall strongly disagree. I have ordered flowers to be delivered fresh, not a day or 2 old. I may feel a bit differently had I of been informed my order wasn’t going to be bothered with.”

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Posted 5 years ago

“The absolute worst customer service I have ever come across. A business was closed due to the coronavirus pandemic. As soon as this happened I contacted serenata to inform them the business was closed and an alternate address for the flowers to be delivered. It took them 24 hours to reply and when they eventually did I was told they were unable to help as the product was about to be shipped. They refused to contact the driver, and the flowers were taken away with the driver. This is the ONLY company not willing to assist people during this coronavirus pandemic. Other flower companies are offering alternate arrangements or full refunds. Something serenata has refused. I dealt with three members of staff and I can honestly say they are some of the worst customer service reps I have EVER had the misfortune of dealing with. I have asked all three for their managements information which they have declined to give me. (Shows they are in the wrong). I strongly suggest NOBODY purchases flower arrangements from this company. They also advertise the sell fresh flowers however this is not the case. As soon as they have your money they stop helping!!! I have managed to print all corespondents which trading standards have asked me to do. ANY other customers who have experienced the same issues with the company i strongly suggest you also get in contact with them! Before anybody asks yes we have been to the business address and looked around to see if flowers were left. They were not. Proving staff take home for themselves. Anybody on here that has had the same issue please get into contact with myself! Trading standards can get involved and if we all come together with the issues they can be severely reprimanded. Anybody that has also dealt with Katie from customer service please inform how many times she has refused to give management information so you can complain. We all need to come together now and get something done about all this.”

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Posted 5 years ago

“Ordered flowers for Mother’s Day. Flowers didn’t arrive so I tracked the order. It said the order had been cancelled. I have no idea why this is the case and I never received an email saying this had happened. They have also taken the money out of my account. It’s very disappointing as my mother in law received nothing and we didn’t have a back up. Wouldn’t recommend.”

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Posted 5 years ago

“Looked nothing like the picture, flowers broken, wilting, £30 for 6 flowers and some brown foliage! Total joke. Do not use this website; avoid at all costs. Terrible terrible product and one very disappointed customer. Can I give 0 stars?”

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Posted 5 years ago

“I ordered flowers to be delivered to my mother for Mothers Day. at 6pm I had heard nothing so I used their "Track your order" facility. It came up "order cancelled". No one had contacted me to say that the order had been cancelled or why. I am very disappointed and will not be using Serenata again.”

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Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews